Alpha Industries Arvostelua 

I ordered a Bomber jacket made a mistake by buying the women's fit, on the website they have a policy that's says can cancel within the hour. I tried cancelling within 5-10 minutes by email and voice message after realizing I bought the women's fit. I got an email saying sorry it's been processed and shipped at the facility already. I've bought 3 jackets have had no problems so far except now that I'm trying to cancel an order that I'm unwilling going to receive now. If you are buying, MAKE sure you choose the right item because seems like you can't cancel even though the website says within the hour of purchase.

I've purchased two Alpha Explorer Parkas from Alpha. These are really well made and super warm. I've had the sleeve lengths taken up professionally by two inchs or so (could be modelled using orangutans) but now they are perfect in fit and as I say, very warm indeed. In the middle of winter, one only needs a t-shirt underneath. (After walking some distance, I've sometimes had to take them off to cool down!) They dry-clean easily and the fur collars around the hoods can be taken off and also hand cleaned to retain their softness. Looking at the reviews for other items, there may well be some counter-feiting happening from Chinese makers, so make sure you're getting USA made kit. My parkas were expensive, but they'll last you all your life if you take care of them.

Crap experience. Bad sizing estimates by software, jacket fits small and is overpyfor what it is. Alpha's return policy is horrible. They would not post my not so positive review on their site. Kinda shady.

Legendary jacket company. There is experience with the Sierra Primaloft Parkf model. Qualitatively made, comfortable and reliable, not for extreme cold and at a discount a good purchase

Trying to work with ALPHA INDUSTRIES Inc. online CUSTOMER SUPPORT to resolve one of their errors is impossible, simply because ALPHA CUSTOMER SUPPORT is all but absent. I was recently ripped off by ALPHA INDUSTRIES to the tune of $200 when they stuck me with merch I didn't order, merch was mislabeled or defective. So I got something I couldn't wear. I immediately tried to contact online CUNSTOMER SUPPORT to resolve ALPHA's failure, but it was impossible to get beyond the chat bot to a live CUSTOMER SUPPORT agent, and the bot could not place the issue in it's ready-made set of responses. Calling ALPHA INDUSTRIES CUSTOMER SUPPORT was equally impossible. At least with online businesses like AMAZON, AT&T, PayPal, et. you can at least eventually get to a live agent by chat or phone. Not so with ALPHA INDUSTRIES. I finally resigned myself to emailing CUSTOMER SUPPORT. Days later I got a standardized bot-like email reply telling ME what I have to do to fix THEIR failure, which included paying ALPHA INDUSTRIES Ink. an $11 fee for their mistake, and then taking hours out of my day and pay other expenses as well to repair their failure. I replied to this CUSTOMER SUPPORT email but only got repeated bot-like replies. Implossible to communicate with.
Beside ALPHA INDUSTRIES nonfunctioning CUSTOMER SERVICE, my main complaint is it's not my responsibility to fix their mistake, the idea I should not have to incur further damages in addition to the original $200 damages is insufferable. ALPHA INDUSTRIES, if it were a credible business would have 1) apologized, 2) came and picked-up their junk, and 3) made my damages whole with either a refund or a store credit for full amount.
From my point of view, I was never in receipt of ALPHA'S merchandise, because said merchandise is simply not what I ordered. Rather, ALPHA has stuck me providing unpaid storage in my tiny San Francisco dwelling against my will. I consider this merchandise property abandoned in my place of residence by ALPHA INDUSTRIES since weeks have lapsed. I continue to ask ALPHA INDUSTRIES to come get their abandoned property, and return to me my property. I cannot continue to provide free storage for ALPHA INDUSTRIES Inc.
Finally, I recommend all potential ALPHA customers to stay far from this company, because ALPHA INDUSTRIES does not care about its customers. Once they get your $$$, you're nothing to them.

A acheté une veste a 200€ d'ont je n'ai pas eu de nouvelles,en revanche prélèvement effectué ,je ne vais pas tarder à aller porter plainte pour escroquerie.
Ce qui fait que j'ai perdu 200€

Love the style of jacket but comes up verrrrry small. Delivery does take a bit longer. Whatever your size is.....go up at least 3 sizes more!!!! Womens size isn't accurate.

Commander un sweat à capuche à 90e. 2 lavage et les stikers se décolle et la corde de la capuche était abîmer.... À éviter sérieusement pour éviter de perdre votre argent.... Retour fait et remboursement effectué directement. By by la mauvaise qualité

Alpha industries ma1 flight jacket made in china garbage gave it to a homeless and ordered a made in usa jacket by greenbrier stay away alpha industries should be ashamed

J' ai acheté un pantalon cargo Alpha industries et franchement plus jamais!!!!!!!! Payé plus 80€ et 2 fois en 2 semaines de temps que le boutton lache!!!! Pour une marque comme ça c' honteux!!!!

Buyer Beware. I purchased this jacket to handle Michigan Winters and it did not work. Definitely not warm enough And they would not let me return for anything other than credit. I then had to purchase a second coat and this became a back up. With little wear, the zipper broke after a bit. Given how this coat is advertised, I would say stay away! Not warm and doesn't last.

i sent sent them a email about my jacket, their site said they would reply, never got back to me, they just ignore, very bad customer service, no more business from me

I purchased a M65 jacket and paid for international shipping plus taxes and duties (separate charge). 4 days later DHL is requesting me to pay taxes and duties. Customer service at Alpha Industries is useless. Never buying anything again.

Purchased an M65 jacket. Didn’t really like the fit. I Can’t return it even though I didn’t use it, and it is tags are still on. Big SCAM

Overpriced and low quality. I bought a Sherpa jacket from Alpha Industries with high expectations, but the jacket I received was already falling apart as soon as I took it out. The fleece has visible bald spots and looks shoddily sewn together which I couldn't believe based on the selling point.

Bought generator from them and arrived damaged
did not receive proper receipt not replying to emails for help returning. looks like the owner purchased from Costco and ships to me.Then ups shows up to pick up Generator with no details why.???
stay away or lose your money.

I bought a generator and when it arrived it was damaged,I contacted alpha through e mail and have gotten no response. Not happy with them and would not recommend buying from them,buyer beware.

I bought a bomber jacket with international shipping including all services tax/customs/clearance. This was 24th March 2021. What happens next is like out of a freaking movie...DHL (King of logistics) is the international shipping service provider. I follow the tracking, not much to do in covid lockdown. It's updated several times a day and my jacket is shipped out of Eastcoast USA via Kentucky. My location is on a tiny tiny island in South Thailand. 3 days later I have my bomber jacket delivered at my door step. Amazing! Cool jacket and all good...but my jacket is probably a bit hot for the climate :) The shipping service i received should be used as a benchmark/school example for all online shipping. Very happy. Jacket and shipping 5 and 5 star.
GE1063321664US

Scam company!

Bought a jacket off the website. Jacket arrives, does´nt really look like advertised and is a bad fit. I write them, citing my 14 day "cooling off" period and request a full refund. After first trying to convince me that I have no such right, then trying to buy me off with coupons they finally relent. I return the jacket to an adress in China (of course), having been promised a full refund. This is more than 2 months ago, and they´ve stopped answering my emails. They basically stole 100 dollars off me.

How can i trust trustpilot when 77% reviews are 5 ***** but they rate Alpha Industries with a "poor" 2 ** ???!!!