Our second alpha decking fence. The material is strong and weather resistant (first fence looks as new after four years of Scottish weather). All composite panels and posts machined at exact dimension... Näytä lisää
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From ordering the composite fencing through to installation by myself, I found Alpha very helpful. Ordering was easy. Delivery was great, as the driver also offered to help me take all the items to... Näytä lisää
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Fabulous products having used the Maple Range we are very pleased, a couple of damaged panels were swiftly replaced . We placed a second order and had excellent customer service from Chelsea… highly r... Näytä lisää
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Excellent product, and accessory/fitting range. It looks good, and feels very solid …. It feels a quality product. Only negative is that the plank lengths are smaller than the competition being o... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At Alpha Decking, we specialise in helping customers transform their outdoor spaces with premium, affordable composite fencing and decking that blends natural beauty with long-lasting performance. Our wood-plastic composite (WPC) products are a stylish, low-maintenance alternative to traditional timber, perfect for gardens, patios, poolside areas, holiday homes, and more. With stunning colours available, including our ever-popular Anthracite, and a choice of natural woodgrain finishes, our decking and fencing offer the authentic look and feel of real wood, without the hassle of staining, warping, or rotting. Whether you're a homeowner enhancing your outdoor space or a trade professional working on a project, our durable and easy-to-install products are designed with convenience and quality in mind. We stock all products here in the UK, ensuring fast delivery and direct support from our expert team. Join thousands of satisfied customers who trust Alpha Decking for outstanding products, great value, and exceptional service, and see why we are rated 'Excellent'.
Yhteystiedot
1st Floor Office 39-41 Church Street, RH20AD, Reigate, Yhdistynyt kuningaskunta
- 02030111661
- info@alphadecking.co.uk
- alphadecking.co.uk
4,8
Erinomainen
255 arvostelua
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On vastannut 75 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Service
The man who delivered my fencing was very helpful and the fencing looks great no problems at all would recommend alpha decking 5 stars
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for our 5* review. Alpha Decking prides itself on delivering both high quality products and exceptional service. It is lovely to hear that we once again achieved this. Please remember to send us some pictures of your finished project.
First Class Service
first class service from start to finish. Never used Alpha Decking before but will be using again in the future. Such good service from Chelsea who dealt with us from the start to finish. good communication regarding deliveries and helpful delivery driver
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review. Alpha Decking prides itself and both the personal touch when ordering to the delivery drivers drop off, it is lovely to see once again we have achieved this. We look forward to having your custom once again.
Shocking customer service
Shocking customer service. Spent over £8k on fencing. 4post snapped during windy night and 5 panels shattered. Company don’t want to know. They say it’s not a product failure. Very disappointed
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Hi Julie,
Thank you for taking the time to leave a review. We are sorry to hear how disappointing this situation has been. We are also disappointed and saddened to read the comments regarding us not wanting to know, as this is something we would never do. We did take the matter seriously, replied promptly, reviewed the information provided in full, and offered further assistance with replacement materials and advice on strengthening the affected section of the installation going forward. Unfortunately, we did not receive any further response on that point.
For clarity, this was not a matter that was dismissed or brushed off. The photographs and information provided were carefully reviewed against the warranty terms that applied at the time of purchase.
Our product warranty covers defects in materials or workmanship. It does not extend to damage caused by external forces such as severe weather, wind loading, impact, ground movement, or other environmental factors outside of the manufacturer’s control. As with all fencing products, damage caused by exceptional weather or external impact cannot be covered under a materials warranty.
For context in relation to this review, the installation was originally supplied in 2022 and forms part of a much larger fencing run. The damage reported relates to a localised section only, and based on the evidence available, we were unable to identify any defect in the materials or workmanship or any indication of a product failure across the installation.
The nature of the breakage shown appeared more consistent with an external force or impact affecting that specific area.
We supply tens of thousands of composite posts and fencing components each year, and product failure of this nature is extremely uncommon. For that reason, we have to assess all claims consistently and on the basis of evidence, in line with the warranty terms.
We remain happy to liaise directly with the installing contractor should any further information be needed, and we of course here to help where we can.
Thank you,
Alpha Decking
Fantastic product
Fantastic product, and super-helpful delivery drivers. Having looked at various potential options for composite fencing, the Alpha Decking product seemed to deliver on all elements, fitting into existing concrete fence posts and being simple to install. Ordered two bays for one area, and then went back for a further five bays to add an enhanced finish to another area.
27. tammikuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for your 5* feedback. As a team we take great pride in both our product and service. I am pleased to hear that you experienced this giving you an all round great service from Alpha Decking.
The communication was outstanding
The communication was outstanding; the driver called to let me know he'd arrive at my home within half an hour. He organized everything neatly in the garage and took the time to explain each item and the optimal assembly and installation process. From the sales discussions to the final delivery, my experience with this company was fantastic. I highly recommend them for their excellent service and professionalism. Thank you!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for your 5* feedback. We are glad to hear that you have experienced all round great service from the team and the products.
Great product, amazing customer service
Great product, amazing customer service highly recommend alpha decking
14. joulukuuta 2025
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review, Nigel. We’re glad to hear that you’re happy with everything.
A Perfect shopping experience
A Perfect shopping experience from sales to the final delivery, each team member from administration to transportation are proffesional to the highest level. An excelent product, clear instructions to undertake the work yourself, a 15 year warranty (subject to T&Cs) is the icing on the cake. My personal experience with this company and the satifaction I have had, I definately recomend Alpha Composite Fencing.
4. marraskuuta 2025
Vastaus yritykseltä Alpha Decking
Thank you, Tony, for your 5* review and your kind words! We are so glad to hear that you have had a positive experience with both our team and the product themselves.
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review. :-)
A great team made it very easy from…
A great team made it very easy from order to delivery will be using again.Thanks.
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for sharing your experience with the team. Glad the entire process went smoothly.
The best customer service ever!
The best customer service ever!
We will happily recommend this company to anyone. We have just self-installed 10 fence panels, using existing concrete posts. So easy to do, even for a pair of geriatrics like us! The finished effect is so smart and solid.
From initial order to delivery the service was superb, and clear communication at all stages saved us from wasting money when we ordered some unnecessary items.
Genuine 5-star service and product.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for sharing your experience with the team, Penny. We are so happy to hear that you have had a positive experience with both the team and your products. We really appreciate your feedback.
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review. I’m glad you are happy with everything ☺️
Quality products
Quality products
Great service Delivery on time on both occasions.
Also driver was helpful moving all the order up our steps to a safe place
Would not hesitate to recommend this company
14. joulukuuta 2025
Vastaus yritykseltä Alpha Decking
Thank you, John, for your kind words and 5* review. ☺️
Very pleased with ordering process
Very pleased with ordering process, price and excellent delivery service (5 out of 5 for friendliness and delivery guy moved boards to exact location). My only gripe is that I had to cut (the length) on 3 boards as only 2 had been cut to correct size (5 ft fence so one of the boards has to be cut to suit). Luckily I have a track-saw so wasn’t an issue but shouldn’t have been necessary as took extra time. Would have been 5 stars otherwise.
14. joulukuuta 2025
Vastaus yritykseltä Alpha Decking
Thank you, Gary, for taking the time to leave your review and explain why this is wasn’t the 5* reviews we strive for. Sorry that some of your fence panel slats were not reduced enough to achieve 5ft in height. We will speak to the warehouse team and continue to work on ensuring all boards are cut to the correct height. I am glad to hear that you experienced 5* service everywhere else. ☺️
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review Paul! So glad to hear you were happy with your delivery.
Vastaus yritykseltä Alpha Decking
Thank you, Angela, for your kind words and 5* review.
Alpha Decking/ fencing good experience.
First off Chelsea at customer services was very good ,she made the effort, I very much like the product ,composite fencing, the delivery man ,Scot i think, was very ,very good , helpful ,polite and friendly, good ambassador for the company.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you, Anthony, for your kind words about both the products and the members of the team you had experience with when ordering. I will pass on your compliments to the team.
Excellent product bcked jup by excellent service
This company's products are well made and supported by a 15 year residential warranty. Chelsea i the office was very helpful with the ordering process. A total of 38 fencing panels were ordered (3 houses)and arrived on time and were neatly stacked in my garage.
Having checked all 304 individual planks , three were found to be slightly damaged. These were promptly replaced without any problem
Overall Alpha Decking are a good company to deal with and the product itself is of good quality and will no doubt stand the test of time.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you so much for your positive words and for sharing your experiences both with Chelsea in the office and the product itself.
Pete the delivery man - what a star
Peter the delivery was very helpful and explained everything how to build the fence
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review and kind words about Pete. I shall pass your kind words on.
Communications excellent
Communications excellent, driver phoned to confirm he would be at my house in 30 minutes. He placed everything neatly and tidy in the garage, he explained what all the items were and the best way in order of putting it all together and installing. Exceptionally happy with this company from sales negotiations to delivery. Highly recommend for service and professionalism. Thank you!!
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for your feedback and lovely words. I’m glad you’re happy with the service you’ve received.
From delivery to ordering extra decking…
From delivery to ordering extra decking boards which came very quickly the whole experience was a good one
19. lokakuuta 2025
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review!
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