Our second alpha decking fence. The material is strong and weather resistant (first fence looks as new after four years of Scottish weather). All composite panels and posts machined at exact dimension... Näytä lisää
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From ordering the composite fencing through to installation by myself, I found Alpha very helpful. Ordering was easy. Delivery was great, as the driver also offered to help me take all the items to... Näytä lisää
Yritys on vastannut
Fabulous products having used the Maple Range we are very pleased, a couple of damaged panels were swiftly replaced . We placed a second order and had excellent customer service from Chelsea… highly r... Näytä lisää
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Excellent product, and accessory/fitting range. It looks good, and feels very solid …. It feels a quality product. Only negative is that the plank lengths are smaller than the competition being o... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Alpha Decking, we specialise in helping customers transform their outdoor spaces with premium, affordable composite fencing and decking that blends natural beauty with long-lasting performance. Our wood-plastic composite (WPC) products are a stylish, low-maintenance alternative to traditional timber, perfect for gardens, patios, poolside areas, holiday homes, and more. With stunning colours available, including our ever-popular Anthracite, and a choice of natural woodgrain finishes, our decking and fencing offer the authentic look and feel of real wood, without the hassle of staining, warping, or rotting. Whether you're a homeowner enhancing your outdoor space or a trade professional working on a project, our durable and easy-to-install products are designed with convenience and quality in mind. We stock all products here in the UK, ensuring fast delivery and direct support from our expert team. Join thousands of satisfied customers who trust Alpha Decking for outstanding products, great value, and exceptional service, and see why we are rated 'Excellent'.
Yhteystiedot
1st Floor Office 39-41 Church Street, RH20AD, Reigate, Yhdistynyt kuningaskunta
- 02030111661
- info@alphadecking.co.uk
- alphadecking.co.uk
4,8
Erinomainen
255 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 75 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great product at good price and…
Great product at good price and excellent delivery service.
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for the 5* review. We are pleased you are happy with your purchase from us and the service you received.
Wow brilliant and looks fantastic
This is the third time we have ordered and boy they never let you down i would recommend this company to anyone The quality is absolutely brilliant
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for our glowing 5* review. Alpha Decking prides itself on giving a first class service from start to finish to our customers both with the quality of our products to how your order is handled. Thank you for your continued custom.
Useless courier
Delivery made by useless 3rd party courier service who 1st wanted my wife to unload the pallet herself, then when they returned with another vehicle they wanted to leave the pallet in the road. When I contacted alpha decking had very little assistance to resolve issue. Sorry but won't be recommending to friends or neighbours
25. elokuuta 2026
Delivery arrived on time and all was…
Delivery arrived on time and all was accounted for.
Quality was amazing
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review. We are pleased all went smoothly with your delivery and you are pleased with our products, please remember to send us in a photo of your finished project.
Very good product and the delivery was…
Very good product and the delivery was great cheers
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review. We are happy to hear you are happy with our product and delivery went smoothly. If you haven't already done so, please send in pictures of your finished project,.
Delivered promptly and a damaged board…
Delivered promptly and a damaged board was replaced within two days
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for taking time to leave us a 5* review. Delivering a first class service to our customers is important and happy we have again achieved this. Please do share any photos you have of our completed project with us, we love to see them.
10/10 for quality customer service , product and price
The quality of service and the quality of product and the price were just outstanding. From start to finish the process was Easy stressfree and exceptionally good value. A fantastic British company and a great product.
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
A 5* review to be proud of thank you for taking the time to leave it. Alpha Decking prides itself on providing our customers with a smooth and efficient service, and we’re delighted to hear that we’ve achieved this once again. If you haven’t already shared any photos of your finished project, please do so with us. We love seeing the end of our products’ journey.
Easy to order
Easy to order, quick delivery and a great product. Ordered twice now and no problems at all.
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for your 5* review. It was great to once again receive your custom thank you. Making ordering to delivery as smooth and efficient as possible is something we pride ourselves on and it is great to hear we again have acieved this. As a returning customer you will know that we love to see photos of finished projects, so please do send some to us.
Amazing decking looks fabulous now it’s…
Amazing decking looks fabulous now it’s laid great helpful customer services too
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for the 5* review. We’re delighted to hear that you love your new decking and that we could assist you with your order and any advice you needed. Please remember to send us a picture of your decking, we do love to see the finished projects of our customers.
Excellent Experience
Great, attentive, friendly, helpful staff
Would highly recommend Alpha Decking for the customer service and their products.
25. elokuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for taking the time to leave a 5* review for us. It’s always great to hear that we’ve achieved the customer service we set out to provide for all our customers, Please send in a picture of your finished project, if you haven't already done so, we love to see the end product.
Good value product
Good value product. Excellent delivery service. Very good customer service when helping with a query.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for taking the time to leave us a 5* review. At Alpha Decking we pride ourselves on delivering a service to our customers that makes from ordering to delivery as smooth as possible.
Excellent product
Excellent product, excellent service , legendary delivery driver .
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for taking the time to leave us a 5* review. Alpha Decking prides itself on delivery an excellent product and service, it is great to see we have again achieved this.
Good experience
Web site is good and easy to navigate. Free samples are excellent. The ordering and payments processes are straightforward. Delivery was on the day I was advised by email and the driver unloaded them to my back garden which was very helpful. Unfortunately one of the composite posts had been damaged (it was thought to be by a fork lift at the warehouse) and not noticed by either the driver or myself at the time of delivery. However, I did notice it later in the day and it was replaced the next week.
The fence was easy to construct (once I'd leveled the ground, which was the big and time consuming part of the project!) and the finished fence looks great.
A good experience with a well run operation from the user's point of view.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for taking the time to leave us a 5* review. We are pleased to hear that you found the process from start to finish of your order, and then obtaining your replacement part straightforward. Alpha Decking prides itself on excellent customer care and it is always nice to get the feedback. It's would be great to see your finished project and ask if you don't mind to send us some photo's.
I recently replaced my old 6ft timber…
I recently replaced my old 6ft timber fence panels with the Maple range composite panels to fit into my existing concrete posts and gravel boards. The difference is huge — the panels look great, feel solid, and have completely transformed the garden.
They are definitely more expensive than timber, but based on the quality and finish, I think they’re worth the investment. Delivery was prompt and the driver was friendly and helpful, which made the whole process even smoother.
I installed the panels myself and found the process straightforward. You do need to trim the panels to size, but it’s easy enough if you have the right tools. Could have made it clear panels and trims need cutting. Overall, very happy with the product and the final result.
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for taking the time to leave us a review, I am glad you are happy with our Composite Fencing, our new Maple range does look stunning. Alpha Decking prides itself on delivering first class service both with our product and also our customer service, and it looks like we have achieved both again on this occasion.
II am sorry you felt you needed you give us 4* rating, I can only think that it was do do with the cutting the slats, I'm sorry that you may feel you weren't fully aware of this. We do try to make it as clear as possible in our installation guide on all the product pages of our website and prompt people to double check this before ordering. We are always looking at ways to improve how we display this information, so we'll definitely pass this back to the technical team to see if there's any way we can make this more obvious.
From start to finish this has been one…
From start to finish this has been one of the best interactions with a company I have had for years. Chelsea in particular stands out...polite, caring, professional and efficient. It is so rare that an end to end process goes so well these days...one small hicup rectified simply and easily by Chelsea...excellent communication all the way though. And the product is great too! Cannot recommend highly enough...keep up the good work!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for our 5* review and glowing feedback. We have a very dedicated team at Alpha Decking and our aim is to make the customers journey from ordering to delivery as efficient and caring as could possibly be done. It is lovely to hear we have again achieve this. I will ensure Chelsea see's your review. Please remember, if you haven't already, to send us a picture of your finished project. It is always lovely for us to see the finish piece.
Great Decking, Great Customer Service!
Absolutely fantastic company from start to finish, the deck I wanted wasn’t available so they gave me a discount on the price of the premium boards. The delivery driver was really polite and helpful, a bag of fixings and a board were short from the order but this was delivered literally within hours. Would highly recommend Alpha decking ⭐️⭐️⭐️⭐️⭐️
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for our 5*'s Alpha Decking prides itself on delivering the best customer service from start to finish, and it is always lovely to hear we have done just that. Please remember to send us a photo of your finished Decking it is always nice to see finished projects.
This company and staff are outstanding…
This company and staff are outstanding they do what they say they will do. Had a slight hiccup with my fence, which turned out to be the way I fitted the panels and not allowing for expansion. A team came out to inspect, great couple of guys and very polite in view of my ignorance and explained the concern. Called Chelsea, who has been outstanding throughout and ordered a few replacement panels. Unbelievably Dan the boss even agreed to deliver FOC. I can’t honestly recommend these guys highly enough, great customer service and thanks again.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for your 5-star review! We’re delighted to hear that we’ve met all the expectations we set for ourselves as a company. If you haven’t already, please send us a photo of your finished fencing.
Composite fencing.
Bought composite fencing from the Maple Range. Great product at bargain price and outstanding delivery. Would definitely buy again.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Thank you for our 5* review. We are really pleased to hear we achieved all we as a company pride ourselves on. Please remember to send us a photo of your finished fencing if you haven't already done so.
quality product
quality product, would recommend to anyone. Looks great. customer service was first class also
27. tammikuuta 2026
Vastaus yritykseltä Alpha Decking
Thank you for our 5* review At Alpha Decking we pride ourselves on not only selling high quality products, but also on the personal customer service our customers receive from all areas. It is great to read that we achieved all these. We would love you to send in a picture of your finished project to info@alphadecking.co.uk
Appalling Customer Service
Fence in place for 12 months. One side completely demolished during a windy night ( not a storm). Posts snapped. Decent product. Despite guarantee the company don't want to know. Very poor customer service
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alpha Decking
Hi,
We have already responded to this matter in detail within your previous review and have taken the time to assess and explain our position fully.
For clarity, the installation was supplied in 2022 and has been in place significantly longer than stated. The damage reported relates to a localised section only, not the full installation.
Our assessment remains unchanged. The damage shown is not consistent with a defect in materials or workmanship, and therefore does not constitute a product failure under the warranty terms.
We also offered further assistance and support, which we have not received a response to.
Whilst everyone is entitled to share their experience, posting multiple reviews regarding the same issue and including inaccurate information is not a fair reflection and is against the platform’s review guidelines. As a result, we will be reporting this duplicate review.
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