Friendly, very helpful local firm with top notch customer care staff. Always looking at ways to help. Great service & no AI robots to contend with… real people!
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Superb company, I have been with them for over two years, great connectivity and when there has been an issue they offer great customer service. When I have called the phone is always answered immedia... Näytä lisää
Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his wa... Näytä lisää
Yritys on vastannut
The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Alncom
Yrityksen kirjoittama
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Yhteystiedot
Alncom, NE662PF, Alnwick, Yhdistynyt kuningaskunta
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Erinomainen
412 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Reliable and responsive
Reliable broadband and responsive, friendly customer service - hope it remains that way
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you for your kind words, and giving us 5*'s we are thrilled you have had a great experience with our teams at Alncom. We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any support to you in the future.
Team Alncom.
I got two lines from them both have…
I got two lines from them both have been excellent and the service has been personable and effective. A world of difference from the massive soulless providers like sky and co. 10/10
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Dan for your 5* review, we are really happy that you feel valued as an Alncom customer, all of our teams will always do their utmost to provide the best service possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I am very impressed with Alncom
I am very impressed with Alncom. The installation was faultless with stability and broadband speed exactly as promised. The customer service has always been superb and pricing very competitive. Much of the village have switched to Alncom and I have yet to hear from anyone who hasn’t had great service. I would not hesitate to recommend Alncom to anyone who is thinking of changing their Broadband supplier.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Philip for taking the time to write your 5* review, we are extremely grateful to you for sharing your experience of your service you have received from our teams at Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Troube-free experience
There have been no issues since the connection was installed, so I can't comment on their support. The speed and reliability are as promised.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi John, thank you for your 5*review, we are thrilled that you are happy with the speeds and reliability of your Alncom Broadband. If you need us in the future you can contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Two separate things have impressed me
Two separate things have impressed me.
Firstly the reliability of the service is excellent, particularly when compared to my previous broadband provider.
Secondly I recently had an issue where certain apps on the Android phones in my house would only open when not connected to the WiFi service. Even though this was a problem with the Android phones the Alncom technical desk continued to investigate the issue with patience and with prompt responses to my questions. Great to be able to communicate with a local human!
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Jim, we are delighted that you are impressed with our teams and for taking the time to leave your 5* review.
We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great customer care
We use the internet for our business and had a sudden outage. Spoke to Rhian who went above and beyond what I would expect her standard duties to be to keep me informed as to the issue and timescales to be back online. I have always had fantastic service from Alncom and Rhian is in my eyes a great member to have on the Alncom team.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you so much Sean for the outstanding 5*review, I will pass your kind words onto Rhian, who is a valued member of our team. If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great value, local and real people on help desk
After years with, variously, the Post Office, Vodafone and Plusnet, our neighbour suggested Alncom and we haven't looked back. In excess of 100Mpbs for £25/month with good technical back-up, what's not to like?
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Jan, thank you for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I can always get an immediate response…
I can always get an immediate response from Alncom be my enquiry technical or admin. All the people I have dealt with at Alncom have been friendly and helpful. I just hope that because they are so good that they will not be bought out or swallowed up by one of the giant providers/corporations. Keep going as you are Alncom but please do not raise the prices in the way that some of your competitors do.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Derek for your glowing 5*review, we are so glad that your enquiries have been dealt with quickly. Our teams will always do their utmost to deal with any queries as promptly and efficiently as possible.
We look forward to continuing to provide you with the best service possible.
Please do contact us if you need any support in the future on 01665 604 816 or email help@alncom.couk and we will be happy to help.
Team Alncom
Great LOCAL provider
Alncom are a local provider who provide a great service. Broadband is very rarely down and the really good thing is that they are always on the end of a phone. No hanging around, no messing about - they answer their phones and talk you through issues.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Helen, thank you for leaving your 5* review and continuing to support our local company and our local people, we really do appreciate you taking the time to share your Alncom experience.
We thrive on providing a personalised service to our valued customers.
If you need us in the future, no matter how small your query is, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Very pleased with our move to Alncom
Looked around on reaching the end of our previous contract and looked at Alncom after recommendation from neighbours - very glad we did. We've had friendly and helpful service right from our first call to the office after looking at the packages on the web site, promptly arranging a visit from engineers to check on-site and discuss what we needed, where we wanted things, and to be sure we understood what would need doing, all at times to suit us. The office team explained the broadband voucher scheme which has funded the installation at no cost to us, and handled all the account setup in a timely way. The installation was quickly and cleanly done and the engineers proficient and friendly despite working in difficult weather - top team! Very pleased at the improved speed of our connection too, well up to or better than that discussed. Alncom highly recommended.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Richard for your fabulous 5* review. We are extremely grateful to you for sharing your Alncom experience and for highly recommending us.
We look forward to providing you with the best service possible and if you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
no regrets
NW Performance excellent customer service helpful
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Richard, thank you for giving us 5*'s for our customer service, our teams are very grateful to you. We are here if you need us for any support in the future, please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
Very easy to deal with
Very easy to deal with, very flexible fitting in around my work/home schedule.
Installation guys again east to deal with , polite and efficient
How businesses should be run
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Stuart, your feedback is greatly appreciated and thank you for giving us a 5*
We are delighted that we could work around your schedule and carry out your Alncom Broadband installation on a day that suited you the most.
We are here if you need us in the future for support on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Quick and easy to get set up organised…
Quick and easy to get set up organised by danielle,callum done the installation and was fab,would definitely recommend alncom
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Melissa, thank you for your 5* review, we are so glad that you have been connected so quickly, I will pass your feedback onto our team members, Danielle and Callum.
We look forward to serving you as our valued customer, if you need us in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent and swift service
After months of wi fi issues with another provider we contacted Alncom with a view to getting full fibre broadband. The techs were onsite within a couple of days, turned up on time worked quickly and the installation took about 1 hour. A speed test in all rooms showed really quick upload and download speed - also the service has been very stable from the start. The customer services team were attentive, informative and made the process of switching from previous provider painless. Really good experience and would recommend highly
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Alan for your 5* review, our teams really do appreciate you taking the time to share your Alncom experience.
We look forward to providing you with the best service possible and if you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service beyond expectations
I have been with Alncom for 3 years. When I moved recently the easiest part of the move was the transfer of broadband. On the occasion there is a problem the service desk staff are very helpful, professional, and keep me well informed until resolution. After resolution they always confirm with me that everything is ok. Many much larger firms could benefit from copying the service standards that Alncom work to. I have dealt with many broadband suppliers both for work and home and have not found a single one that matches Alncom. I would recommend them to anyone.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Chris for continuing to be our valued customer and leaving your 5* review, we are really grateful to you.
We really do appreciate your view on the service you receive from us, as our teams will always do their utmost to provide the best service possible for you.
If you need us for any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Thankyou
After being with many internet providers in the past, I find Alncom have given me a first class service from 1st installation to contacting customer services for various queries.
For the minor problems I have had, I’ve had a great response from both customer services and engineers ensuring issues are rectified almost immediately. Thankyou Alncom for a great service.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Helen for your glowing 5*review and continuing to be our valued customer, we really do appreciate you taking the time to share your Alncom experience.
We are here if you need any support in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Highly recommend
Highly recommend. After less than acceptable service from BT over many years decided to go with local provider. No hard sell, no gimmicks and lovely to speak to actual humans. Very competitive pricing. Excellent helpline and out of hours service. Nothing was a bother.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Hilary, we are so glad you chose us as your internet provider and are very grateful to you for taking the time to leave your 5 * review.
We look forward to providing you with the best service possible and if you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very satisfied
Alncom has great communication price is competitive easy to communicate with live people very happy with our service
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Vivien, we are so glad that you are happy with the service you are receiving from our teams and thank you for leaving your 5* review, we really do appreciate it.
If you need any support in the future we are here to help on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Very pleased so far with service
I switched to Alncom from Sky for two reasons - one to bring my monthly bill down but also because the battle to get through to anyone helpful at Sky was becoming more and more of a struggle. I liked the quick turnaround from requesting the switch to getting everything set up (less than 24 hours!) and I appreciated the courtesy call yesterday to check everything was OK. I rarely hear my neighbours complaining about Alncom so I'm reasonably confident I've made a good call
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Anna for making the switch to us and taking the time to leave your 5* review.
We thrive on providing the best service possible and look forward to serving you as our Alncom customer.
If you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Service as promised
We have been with Alncom for some time now and have had no problems at all with connectivity and have had no reason to call for any assistance at any time.
The initial installation presented a little problem in finding a route for the cable but this was overcome with minimum disruption and maximum efficiency by the installation team.
Quite happy with the speed and cost.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hello Mr Turnbull, thank you for your 5* review , we truly appreciate you taking the time to share your Alncom experience.
Our teams will do their utmost to provide the most effective solution with minimum disruption for our customers.
We look forward to continuing to provide the best service possible to yourself our valuable customer.
If you have any queries in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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