Friendly, very helpful local firm with top notch customer care staff. Always looking at ways to help. Great service & no AI robots to contend with… real people!
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Superb company, I have been with them for over two years, great connectivity and when there has been an issue they offer great customer service. When I have called the phone is always answered immedia... Näytä lisää
Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his wa... Näytä lisää
Yritys on vastannut
The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Alncom
Yrityksen kirjoittama
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Yhteystiedot
Alncom, NE662PF, Alnwick, Yhdistynyt kuningaskunta
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Erinomainen
412 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic
Great communication throughout the process, fitting the new system was very quick and everything works great so far.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Robert, we are so glad you are happy with the service you have received from our teams and giving us 5*'s
If you have any queries in the future, no matter how small, we are here to help, please do call us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Outstanding service throughout.
I phoned Alncom after my broadband failed and was dealt with very quickly by their friendly helpline staff. Within 30 minutes an engineer was at my door and investigating, quickly finding the fault was outside my property. As this was going to take a little while to trace and fix, I was offered a backup solution to tide me over, although I was happy without this, it was nice to know it was available. 24 hours later, the fault was traced and fixed. Outstanding service by friendly staff who are proud of what they do and don't treat you like a technological idiot!
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Jonathan for your kind words and taking the time to share your experience you have had with our Alncom teams.
We will always do our utmost to provide the best service possible and to go the extra mile with a smile.
If you need us in the future for any support, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help, we are available seven days a week from 8am - 8.30pm.
Team Alncom
Exceptional!
Exceptional process from start to finish! Great people in the business that are very easy to talk to and are obviously happy in their roles.
Fibre connection has been flawless since installation!
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Mark for your feedback is greatly appreciated and thank you for giving us a 5*
Our teams thrive on giving our customers the best experience possible and look forward to serving you as our valuable customer.
If you need us in the future for any support please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Vastaus yritykseltä Alncom
Thank you Andrew for your 5* review we are so glad that you have had a positive experience with our customer service team.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will always be happy to help.
Team Alncom
Just doing what they say they will.
Been speaking to Alncom since October '25 about getting a connection as our broadband was so poor and they indicated they could get us connected in Spring/Summer 26.
Contacted them in Jan '26 for an update and they said it would be March '26. Sure enough the first working day in March they were installing the lines to our property which is quite a distance and we were connected by 16th March.
They just did what they said they would and were very helpful along the way. Every interaction I have had with anyone in the company has been positive one. They always reply. Excellent service.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Mac for your kind words and the glowing 5*s, we are very grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you need any support in the future no matter how small your query is we are here to help.
Please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Great Job
We noticed the speed as soon as fibre was installed Callum was very good at his job and took care of everything for us.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Ann for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from Callum, I will pass this onto him.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
If only every utility provider was like…
If only every utility provider was like this! 10/10 from start to finish
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Gary, we are extremely grateful to you for the 10/10 and giving us 5*'s
If you have any queries in the future, please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient service
]Alncom efficiently installed Superfast. Alncom has a team of enthusiastic youngsters who promptly attend to problems, and offer advice.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Joe for taking the time to leave your 5*review and share the experience you have had. We will always do our utmost for our valuable customers.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service
I had an issue with the connection I emailed Alncom received a very quick response I was told they would look into this for me within a very short space of time the connection was sorted I also received a phone call to check that all was satisfactory absolutely fantastic service thank you
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Wendy, we are very grateful to you for sharing your experience that you have had with our teams and giving us a 5* review.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Alncom Full Fibre highly recommended.
Rob, the Customer Service Engineer came and connected our home garden office Cat 6 cable to our Anlcom router. He was very professional, knowledgeable, extremely helpful and very friendly too. He did a great job and left the place super tidy too. We can't praise him highly enough. The original installation team, who connected us to Full Fibre the previous week were also superb and very helpful, assisting with connection of peripheral devices after ensuring the service was up and running. A credit to Alncom. Highly recommend. What's more, there's a real person at the end of the phone, if you need them.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Lynda for your glowing 5* review, we are delighted that you are happy with our teams professionalism and knowledge.
I will pass your review onto Rob and the rest of the team.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A card came through the post from…
A card came through the post from Alncom & after some hesitation thinking about it we decided to give them a try. The engineers were all first class and nothing was to much trouble for them. It was not the easiest of installation for them. We would highly recommend Alncom
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Gillian for your 5* review we are so glad you made the decision to switch to us. Our teams will always do their utmost to provide the best service for you.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service ...
Excellent service .... turned up on time and cracked on quickly and efficiently with job in hand. Ensured everything was tried and tested and provided additional provision in enhancing service provided. Engineer had a very supportive and engaging manner and came across as knowledgeable and focused on providing customer care.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Mr Jackson for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Recently signed up with alncom
Recently signed up with alncom. customer service has been fantastic, everyone is really friendly, helpful and responds quickly to enquiries. Our broadband has been up and running for a week now and we have been experiencing great speeds without any issues. Would highly recommend to anyone in the area.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Alex, your words of kindness are greatly appreciated.
We are delighted that you are happy with the service you have received from our Alncom teams and are receiving the higher speeds that Full Fibre can give you.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
With Alncom I got real people who delivered what I needed.
I knew Alncom back in the day when they did computer repairs. As a former business customer of BT, for many years, I had major problems, unresolved by BT, when they 'upgraded' to a digital phone system and part-fibre broadband replacing the copper wire network. Alncom is good at making the company and its services know in the area and the village where I live and their pricing and offers for new installations for broadband services is competitive . So I switched and am very satisfied with the knowledge and efficiency of Alncom's engineers, who explained everything I needed to know to make broadband and wi-fi work in an old house with very thick stone walls! Thank-you.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Hi Richard, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s. Our teams thrive on providing the best service possible to our valuable customers.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very helpful and polite from initial…
Very helpful and polite from initial call to them and setting everything up.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Rob for your 5*review, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
What a service provider!
What a service provider! Cannot praise them high enough, polite, patient with any queries, problems solved quickly and efficiently
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Ian for taking the time to share your experience you have had with our Alncom teams and giving us 5*'s we really do appreciate it.
If you need any support in the future please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient, friendly company.
All my contact with Alncom has been very friendly and cheerful. Their service is as they offer in their advertising.I'm always confident my queries will be resolved efficiently and amiably.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Oriole for taking the time to write your Trust Pilot review, we are very grateful to you.
We are delighted that our teams have been able to support you with any queries that you have had, with a smile.
If there is anything we could do to improve our service, please do let us know.
If you need assistance in the future, no matter how small please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom gave a super fast efficient…
Alncom gave a super fast efficient response and installed broadband more than twice the speed of our old connection. The admin team and installation team worked wonders to get things sorted in 3 days!
Thank you to everyone at Alncom for their support to us and the young people in Amble that we work with. Community and Business coming together.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Matthew for your kind words, our teams really do appreciate your feedback.
We look forward to being able to provide you and the young people in Amble with the best service possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service from first call
Excellent service from the very first call. When you dial the number, you actually speak to a named person, which was refreshing. I needed fast internet ready from my move-in date, and that’s exactly the service I received. My needs were met 100%. I only wish I’d known about them sooner.
Thank you so much to Danielle, Jo, and Rob!
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you so much for your fabulous review and giving us 5*'s.
We are so glad that you are happy with the service you have received from our teams and that we could accommodate your needs to fit in with your move to your new home.
If you need us in the future please do call us on 01665 604 816 or email help@alncom.co.uk, we are here to support you no matter how small your query is and are always happy to help.
Team Alncom.
many years I was with a different…
many years I was with a different provider with very poor WiFi signal I was recommended Alncom for rural areas. I was kept updated from the get go and the day of the insulation I had a very nice guy called Ben who was very polite and friendly. Insulation went very smoothly and the difference in having a good WiFi signal is unbelievable wish I had gone over to Alncom sooner
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alncom
Thank you Gemma, we are very grateful to you for sharing your experience that you have had with your Alncom Broadband installation and giving Ben 5*s
If we can help with any queries please do call us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
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