Allurelily Arvostelua 

Sent the wrong dress and would not refund. This was not a "buyer initiated return" because I did not like it or it was the wrong size or I chose another. It was THE WRONG DRESS. I ordered a ruched burgundy velvet sequined gown. It arrived after a month, although regular USPS delivery was advertised. The dress I received was NOT velvet but cheap satin. It was also NOT burgundy but cherry red. Instead of sequins the dress was adorned with tacky rhinestones. It had no tags of any kind so no size designation, cleaning instructionsd. Clearly a factory knockoff worth about $25 instead of the $157 I paid.
Customer service claimed I would have to pay for shipping to return and "wouldn't I rather just try to sell it to someone else?" After weeks of back and forth autobot messages the company is not returning any messages to rectify situation.

I gave them 2 stars because one of the dresses I received served the purpose, and I paid for expedited shipping and received the dress within a short amount of time. If not for that, I would give them a zero for their return process. It completely sucks, and it’s clear they try their hardest not to give anyone their money back. I ordered two dresses for a wedding, I received both, dresses fit good but one dress color was wrong. In terms of the quality of the dress, you get what you pay for. I paid $30 to expedite shipment, I received both dresses in about three weeks which is not bad generally speaking. I tried to return the dress that was the wrong color. They have been giving me the run around for weeks. Clearly a sham company. Their website lists a California address and phone number. When I called that number, they said they are not affiliated with Allurelily. The dress is shipped from China, but they sent me a fake Dubai address to return it, which will likely result in the dress getting lost and me not having the dress nor my money back. I emailed them and they just keep giving me the runaround. It’s my fault, clearly I should’ve looked at the company reviews online before I purchased it. But I was desperate for a dress before my daughter‘s wedding. So I knew what I was getting into, but buyer beware!

The dress looks similar to the photos. Fabric is lighter than expected but still okay for events. Delivery took longer than I thought.

Soft lighting that works well for the space. Although a screw was missing, it was promptly provided by support.

Delivery was delayed by a few days, but customer service replied and the dress arrived in good condition.

I was honestly unsure about ordering a dress online from Allurelily because i wasn't familiar with the brand. I needed it for a wedding so i took the risk. When it arrived, the dress looked very close to the photos and fit me better than expected.

What a scam people! DO NOT BUY AND WASTE YOUR MONEY. I have ordered a dress and it was nothing like the picture on the web! Nothing matched even the size was wrong after sending measurements via email. Also paid for it 160£ as paid extra for the fast delivery. Customer service absolutely useless, they have told me I can not return and get a refund back and instead I should sell it to someone else myself! Wow, wow, wow. Please do not buy for here and waste your money as I did.

The dress was poorly made, not representing the photo, and their return policy is outrageous. Deduction after deduction from shipping to restocking fees to DUBAI! Please do not waste your money on a product which took a month to arrive only to have it basically non-returnable. There are many other reputable dress companies to purchase from.

ALL PLASTIC, HORRIBLE MATERIAL, DELIVERY TAKES MORE THAN A MONTH AND THERE'S A PROBLEM WITH RETURN. I'VE BEEN WAITING AND ASKING FOR A RETURN ADDRESS FOR SEVERAL DAYS!! DON'T BE FOOLED. THE DRESS IN THE PICTURES IS NOT THE SAME AS WHAT YOU WILL RECEIVE!!

HORRIBLE company to do business with. I purchased a dress from them and when it finally arrived a month later, the dress looks nothing like what they advertise. The photos they have of their models in dresses are completely illegitimate. The dress I ordered was “polyester” and it was a cheap fabric. It fit weird. Didn’t look anything like the picture. Felt cheap. Was poorly made. I requested a return and a full refund and it’s been a bargaining game ever since I requested a return. They threaten you with high return fees since they are apparently out of Dubai. After I spent 175$ on what I assumed would be a relatively high quality dress based on the price. My first 2 emails and 1 call were ignored until I hit them with a 3rd email letting them know I would be working with my CC to dispute the charges then suddenly I get an email stating I must not have read their response. I checked spam and email daily and there was nothing. The dress is of cheap material, poorly constructed and their advice is for me to resell it myself since sending back is very expensive.
I’m not sure who is putting out positive reviews on their website but this is a horrible company to do business with. Poor quality and even worse customer service.

Theyll take your money and send you nothing. Do NOT buy from them.

I resent even giving one star to these gangsters. I have been waiting weeks for my wedding dress. I have been fobbed off with stupid excuses but my wedding day is next Tuesday and it’s not here. Judging by other peoples’ experiences it seems even if it does arrive it will be a rag. When will the police crack down on these scammers? It’s not fair!

Don’t do it. Don’t do it. The photos they have of their models in dresses are completely illegitimate. The dress I ordered was “polyester” and it was a cheap cheap tulle dress. It fit weird. Didn’t look anything like the picture. Felt cheap. Was poorly made. Of course I immediately requested a return and a full refund and it’s been a bargaining game ever since I requested a return. They offered me 15% just to keep the dress and not return it which is about 25$. After I spent 175$ on what I assumed would be a high quality dress based on the price. I demanded a full refund once again and they once again offered me 15% just to keep it. I’m beyond frustrated, horrible company. Horrible dress. Horrible customer service. Don’t do it. You have been warned.

Allurelily is not trustworthy. I ordered 3 dresses but only 1 arrived. The other 2 never came, and they only admitted months later they were sent to the wrong address after I kept following up. The one dress I received was poor quality, so I requested a return. They tried to pressure me into keeping it, then gave me an untrackable return address in China. I paid shipping out of pocket, the package was lost after arriving in China, and they stopped replying completely. This feels like a scam. Avoid at all costs.

They advertised on their website, and even stated on the receipt, '30-day Satisfaction guarantee with Money Back, with no questions asked'. However, they did not honor their 'satisfaction guarantee' as stated: "If you're not satisfied with our product, we will issue a full refund, no questions asked." Even though we were well within the 30 day window. Also, they asked a lot of questions, with back and forth emails trying to negotiate a compromise, rather than providing an exchange or refund until finally they declined the return saying we were past the 14 days after receipt.