AllTrack Performing Rights Arvostelua 6

Vastaus yritykseltä AllTrack Performing Rights

13. maalisk. 2026

Hola Berenisse,

Agradecemos tu comentario y entendemos la frustración de esperar una respuesta. Tus correos llegaron durante la madrugada en nuestro horario (Los Angeles), y nuestro equipo te respondió esa misma mañana. Siempre estamos buscando formas de mejorar nuestros tiempos de respuesta.

Desde entonces, nos hemos comunicado contigo directamente y creemos que tu solicitud ha sido atendida. Si tienes alguna pregunta o necesitas algo más, no dudes en escribirnos.

Te deseamos lo mejor.
AllTrack Team
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Hi Berenisse,

We appreciate your feedback and understand the frustration of waiting for a response. Your emails came in overnight our time (Los Angeles), and our team replied that same morning. Response times are important to us, and we're always looking for ways to improve them.

We've since been in direct contact with you and believe at this time your request has been addressed. If you have any remaining questions or need anything from us, please don't hesitate to reach out.

We wish you all the best.
AllTrack Team

Vastaus yritykseltä AllTrack Performing Rights

16. tammik. 2026

Hi Kathy,

Thanks for getting in touch and apologies for any confusion regarding the search of our repertory. We understand the importance of transparency when it comes to the search and display of the songs that we represent.

Our publicly accessible “Repertory Search” tool is updated daily and can be found on our website here: https://www.alltrack.com/repertory/

If you are still having difficulties locating or using our repertory search, we would like to understand and resolve any issues you’ve encountered. Please feel free to contact us directly with any feedback at support@alltrack.com.

Lastly, we are certainly not a “scam”. We represent real songwriters, composers, producers and artists, all of whom play a part in creating music that is widely available throughout the world. Our job is to make the rights to their music easily accessible to businesses and remit the license fees that we collect back to them in the form of royalties, so that they can support their livelihoods and families.

We appreciate the opportunity to help and look forward to hearing from you.

Thank you,

AllTrack Support Team

Vastaus yritykseltä AllTrack Performing Rights

16. tammik. 2026

Hi Jennay,

Thank you for sharing this experience. We’re sorry for the experience you described and for the difficulty you had accessing support at the time. Being locked out of an account and unable to get timely help is not acceptable, and we understand why that would be frustrating.

Please contact us at support@alltrack.com with your name and any email addresses associated with your account so we can investigate and resolve the issues you experienced. Our team will be sure to prioritize helping you regain access to your account and answer any outstanding questions.

Regarding royalties, your play counts will appear quarterly once you’ve reached the first payout quarter (see our payout schedule by rights type in our Help Center), regardless of whether you have met the payout threshold or not. Typically, when a creator does not see an earnings statement in their account, it is because they have not yet reached their first payout quarter. We would be happy to walk you through the payout schedule and where to locate your earnings in your account when you get in touch with us.

Thank you for your valuable feedback. We look forward to the opportunity to resolve these issues quickly.

Kind regards,

AllTrack Support Team

Vastaus yritykseltä AllTrack Performing Rights

16. tammik. 2026

Hi John,

Thank you for your feedback. We’re sorry to hear about your experience and take concerns about support and royalty tracking very seriously.

By way of background, ISWCs are not issued when certain pieces metadata were not reported to us, when potential duplicate songs exist, or when potential conflicts are identified by the system. To investigate this properly, please reach out to support@alltrack.com with your name and the email address associated with your account. We would be pleased to resolve any issues you have.

Thank you again for your feedback and looking forward to hearing back from you.

Kind regards,

AllTrack Support Team

Vastaus yritykseltä AllTrack Performing Rights

16. tammik. 2026

Hi Thomas,

Thank you for sharing this feedback. We’re sorry to hear about your experience and understand how frustrating delays around support and payouts can be.

For clarity, AllTrack’s writer terms of service are publicly available on the signup page which you can return to and review anytime here: https://www.alltrack.com/writer-terms-of-service

We also recognize that timely communication and transparency are important, and delays in responses are not the experience we aim to provide. Please note that we’ve made investments into our customer service process since your note that allow u to provide better support to our members.

If you are still having issues with payout processing or additional questions, please contact us at support@alltrack.com so that we can resolve them promptly.

Thank you again for your feedback,

AllTrack Support Team

Vastaus yritykseltä AllTrack Performing Rights

16. tammik. 2026

Hi Cucu Cici,

Thank you for your feedback. We’re sorry to hear you’ve experienced website slowness or uncertainty about site functionality. We have made considerable upgrades and investment into our technology since receiving your feedback and would hope that your issues have been resolved.

If you are still having issues, we’d love to understand what they are in greater detail. Please feel free to contact us anytime at support@alltrack.com so we can troubleshoot any issues with you.

Thank you,

AllTrack Support Team