All Things Tennis Arvostelua 

No racket, no refund and completely ignoring emails and not responding.
Would not use again. Charge back activated.

****Update:*****

After I posted this review, you responded on Trustpilot within 18 hours. While you have responded publicly here, my original four emails, sent over a week ago, remain unanswered.

The issue is not the Trustpilot response; it is the lack of response to my emails and the poor communication throughout this process. Customers should not have to leave a public review to receive a response to their enquiries.

As a result, I have initiated a chargeback. When a customer purchases goods, they should reasonably expect those goods to be delivered and to receive appropriate customer support if issues arise. Unfortunately, neither was provided in this case.

Ordered a racket and gave some rough details of how I play/tension and previous rackets, and asked for a recommendation. I got a hand written note explaining the tension, string type and why they went slightly higher on the tension, and the string they chose. They obviously love what they do, great service. Will definitely get all my gear here from now on

My son is turning 12 and asked for some dampeners for his tennis racket. I was so pleased to find some affordable Wimbledon ones for his babolat racket so easily. They arrived within 24 hours, with fedex giving me regular updates, and are perfect. My son is going to be really pleased with them and I would revisit this website before any other in the future for more tennis equipment. Thank you to Ross and team.

Discovered ATT through Sean Hodkin's YT channel where he reviews rackets from ATT.
Found their impressive website, impressive variety of products, impressive customisation options.
Reached out to help@ATT to check product availability and enquire about some special requests.
Had an excellent response from Jessi, very positive and helpful.
Placed an order online for £500 worth of goods, including two rackets, that included some special requests.
All good up until this point.

Then, time passed with no updates about the progress of the order.
Sent emails to help/orders@ATT asking for updates, did receive a reply from Jessi - 'rackets arrived at the warehouse on priority list to be strung'.
Then, no further correspondence received. Placed the order on 24 May, with nothing dispatched or received by 28 June.

Left in limbo, not receiving any replies to email requests for updates, best weeks of the tennis season disappearing, growing more and more disappointed and frustrated with the lack of customer service.

All it needed was a quick email to explain the delay, didn't get one, so had no choice but to dispute the payment with my credit card company to retrieve my money, and submit complaints to Trading Standards and Shopify about the poor customer service from ATT.

Not yet received any kind of explanation or apology from ATT, and looking at the other 1 star reviews here, not expecting to get a genuine one.

On time. As described

AVOID this place — we wish we had.

My girlfriend and I went in as complete novices to buy our first rackets, one each. The staff member Thomas Stilwell assured us he'd been in the business for "20 years," which I highly doubt due to his lack of knowledge and knew exactly what he was talking about. He did not at all.

Thomas Stilwell fitted my girlfriend with grip size 0 when she's actually a 2, and fitted me with a 3 when I'm a 4. He sold her a 255g racket — a spec more suited to a child — despite her being an adult beginner. He also told us to restring it with multifilament. She went on to develop wrist pain and our doctor has confirmed that it was caused by playing with a racket that was too light and unsuitable for her.

I told him, I swing hard and wanted control. He sold me a Babolat Pure Drive, a racket built for the opposite. Again, wrong grip size. Also told me to restring this too.

Then we went back with two rackets in new condition and were told we could no longer get a refund or exchange because they'd been restrung — on their own staff's advice. Ridiculous!

Extremely incompetent. No real knowledge of fitting or of the rackets he was selling.

We later went to Racket Kingdom and the difference was night and day. The staff member spent close to an hour with us, asked real questions about our swing style and strength, actually measured our hands and properly explained why everything we'd been sold at All Things Tennis was completely WRONG. We walked out properly fitted for the first time.

Use Racket Kingdom — it will be your best option.

Ordered a parcel worth 160 GBP which was marked as delivered but never actually arrived. I continuously tried to get in touch with them , reaching out via phone, multiple emails and even cc'ing the owner into email exchanges - all have been ignored and not replied to.

I will no go ahead and dispute this charge with my credit card provider and flag this dishonest business to all relevant authorities. PLEASE DO NOT WASTE YOUR MONEY & TIME WITH THEM!!! SCAM!!!

A superb company to order from, best prices and ships really fast.

Easy ordering, rapid delivery. Will definitely recommend to mates.

Very easy website . Order arrived next day . Excellent service .

Good price delivered next day. No delivery charges.

Great selection of tennis rackets, quick delivery, would use again!

Speedy delivery and a wide range of products! We purchased some new balls and some dampeners for our rackets! We will be revisiting to purchase some new rackets soon!

Great service, great price, on time delivery

A Brilliant tennis shop...go and see them for yourself they have it all!!!deliveries were super fast tnks ATT

Quick delivery service, loved my new tennis racket!

Excellent service from All Things Tennis! Ordered a padel racket, cover and balls at a great price. Items were received within 24 hours with no issues. Will definitely use again!

Great selection, with relevant information, on the website. Bought a good quality padel racquet on a very good offer. Also just received my new HEAD padel shoes. Fab products, speedy delivery too.

This is store is really good. They everything you need for tennis at competitive prices and deliver next day, which is great!
I also had a good experience with their customer service through email and phone. They are fast, helpful and sort out your query.
Definitely recommend buying from them.

Fab website! Super quick delivery, great stock and prices - really appreciate the accessories kit! Thank you