First Class. Ordered 2 x Prince tour rackets for an unbelievable price. Managed to change my order with no fuss at all. I received a call from Logan a day or so before delivery to discuss strings. Log... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bought my second racket here. Speedy delivery, and customer service was quick to respond to an enquiry and resolve it fairly with a win-win outcome. Great support as always.
Speedy delivery, great selection. Unfortunately i ordered the wrong size shoe, immediately emailed to change it but it was too late. Shows how quick they are but a bit annoying having to pay return co... Näytä lisää
As always, a superb experience from start to finish….complete product lines that include hard to find models e.g Wilson Pro models and all at market leading competitive prices and next day delivery.... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The UK's leading online tennis shop, we are proud to be an independent business run by tennis experts. Enjoy free next working day delivery and string upgrade offers! All enquiries contact: help@allthingstennis.co.uk number - 0330 133 1378 We have stores in Windsor and London if you'd like to visit us!
Yhteystiedot
Windsor Lawn Tennis Club, SL4 5FW, Windsor, Yhdistynyt kuningaskunta
- 0330 133 1378
- orders@allthingstennis.co.uk
- allthingstennis.co.uk
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 53 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The next day delivery made my boy’s…
The next day delivery made my boy’s day. He saved for his new racket and couldn’t wait to use it. It came with extra stickers, bag and a key ring. Very happy 8 year old tennis cracker❤️.
Thank you x
No hawkeye needed.
Easy to find what I wanted and quick delivery. No issues.
Highly recommend!
I've been buying for ATT for a while now and it's never disappointed. The products are good quality, the price is really fair and the delivery is fast. I'm going to keep coming back to the shop for all things tennis!
Easy search, purchase and delivery process. Would recommend.
The website was easy to navigate and search for the tennis racket that was most suitable for my son given his age and limited experience. I was able to find a great racket at a great price and the purchase and delivery process was faultless.
Thank you.
Good bargain
Good bargain. Quick and good delivery service.
GOOD EXPERIENCE
Great products and delivery speeds
Super speedy next day delivery & good discounts and range of tennis products!
Great service
Excellent price, perfect product and timely delivery.
Thanks ATT!
Ordered two tennis rackets
Ordered two tennis rackets, with stringing and they arrived promptly. Very happy with the service.
Easy to use website and prompt delivery…
Easy to use website and prompt delivery which arrived on the day it said it would be delivered.
Great service
Great service, order came really quickly. Would definitely order again.
Very easy to order
Very easy to order, came next day. Very good service.
Website is also very easy to navigate
10/10 service
10/10 service, efficient and easy to navigate the website and understand when orders are expected to arrive. Only thing I would specify is which padel rackets come with a bag/cover.
I bought a racket cover thinking my racket wouldn’t arrive with one however it did, I’m not complaining by any means as I see it as a bonus however others may complain.
Except that, exceptional company and service. Would and will be recommending to others 👍
Ordered my racket and in less than 24…
Ordered my racket and in less than 24 hours later it arrived.
Highly recommend
Perfect
Perfect! Swift payment and delivery!!
Really recommend
never experienced such incompetent customer service before
I have never experienced such incompetent customer service before.
I placed an online order, and everything went well until the FedEx driver failed to deliver the package to me.
As soon as I realised the package was missing, I submitted a web enquiry. I received no response. The following day, I sent a separate email to the designated customer service address, but again, no one responded.
Meanwhile, I opened a case with FedEx and had to repeatedly chase them for updates, all while receiving absolutely no support or assistance from the ATT team.
After 10 days, on 18 August, I finally called customer service and had to repeat everything I had already explained in my emails. The person who answered the phone was incredibly impatient and rude. He provided no meaningful help and seemed more interested in ending the call as quickly as possible.
After this completely unproductive conversation, I was promised that the team would follow up. I then sent another email containing all the evidence and my communications with FedEx so that the customer service team had everything they needed to investigate.
Unsurprisingly, I received no response.
From the moment things went wrong, I received no help from the ATT team whatsoever. I was left in a very vulnerable position, facing the possibility of losing more than £200, while also having to deal with the exhausting and ongoing dispute with the courier entirely on my own.
The lack of communication, accountability, and basic customer care has been extremely disappointing. A company should not simply disappear when an order goes wrong......
------- Updated on 8th September -------
I filed a credit card dispute on 14th August because I never received the package.
Then, on the afternoon of 19th August, a kind postman knocked on my door and explained that several packages for my building had been mistakenly delivered to another industrial building nearby that looks similar.
So, the driver delivered my package to the WRONG ADDRESS.
What makes this worse is the way customer service handled it. When I was asking for help, I was largely ignored. But as soon as a credit card dispute was involved, they suddenly found the time to respond and submit “evidence” from FedEx claiming that I had received the package on 7th August.
That “evidence” was completely false.
It is extremely concerning that they were willing to rely on inaccurate delivery information to challenge a legitimate dispute, instead of properly investigating what had actually happened.
Poor delivery, poor customer service, and very questionable handling of the dispute. I would think twice before ordering from them again.
Avoid - Completely ignoring client issues
Brand new customer, purchased a padel racket which was delivered by Fedex. Delivery driver forged my signature so I raised with ATT. Initially very helpful but have now ghosted me and stopped responding or providing updates. No refund given so out of pocket without the item I ordered
They take your money and don't respond to any communication when things go wrong!
I ordered a padel racket on 09 August 2026. I still have not received it and have emailed and phoned All Things Tennis with zero response - turns out they don't respond to emails or voicemails because they don't answer their phonecalls either! Once they have your money they don't care. All I want is to receive my padel racket! Not a good first experience ordering from here and I would not recommend.
Have an issue with the order I…
Have an issue with the order I received. Emailed with no response and the phone number is out of service. Uncontactable.
No regard for the customer
I needed a Padel racket quickly. Had a few options, but chose this company on the promise of Saturday delivery. On the Friday, I got an email from FedEx telling me it was coming on the Monday. I quickly emailed All Things Tennis straight away, early afternoon, during working hours, to inform them of their mistake so they could rectify it. I got no response. I messaged FedEx and they confirmed All Things Tennis had instructed them to deliver on the Monday. Since then, I have been refunded the delivery fee, but I never asked for that. I want a proper apology and gesture for ruining my weekend plans. I fully understand that mistakes can be made, but I had spotted their mistake, yet they still allowed it to happen. Three weeks later I'm still waiting for email correspondence. I've been very patient and polite, but I feel I'm getting nowhere.
You might be one of the many lucky ones and get what you ordered, but judging by other, recent reviews, it's somewhat a lottery. It's your choice, but be warned.
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