Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days. Very satisfied customer, would recommend Alensa to anyone... Näytä lisää
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... Näytä lisää
Yritys on vastannut
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Alensa.co.uk
Yrityksen kirjoittama
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Yhteystiedot
Ashford, Kent, Yhdistynyt kuningaskunta
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poor quality and refusal of return and refund of dolce and gabbana glasses
Ordered a pair or dolce and gabbana eye glasses last year. Cost me around £110+. I then fitted the highest quality lenses from another optician, bringing my total cost to £300+.
After 1 year, the frame has eroded away, and the silver titanium colour has turned silver due to the peeling - all across the glasses. I sent pictures to Alensa explaining the issue and showing them the frames in-depth. I've been going back and forth for MONTHS with them, and as a "gesture of good will" they offered a 25% refund which is ridiculous. I explained that these frames look worse than the free vision express frames you get, and nothing I would expect from Dolce Gabbana. The logo on the right side is also slanted and peeling off and I really do question their authenticity.
After they issued a 25% refund, i said i would like the full refund as these are just ridiculous. I've spent a combined total of 300 plus pounds and received some fake, peeling off poor quality frames from a supposed reputable company. Alensa offered a 100% refund if I return the glasses and I said fine, as long as you return them back to me as I have my own lenses in them. Low and behold, the scammy company refused and said we'll keep them and you get a refund. What are you going to do with highly personalised lenses and the damaged frame? Why should I need to return these for "inspection" when the pictures show the truth.
All in all, a terrible poor experience. I wouldn't buy a sock from them let alone a designer pair of glasses. I've also cancelled my and family members contact lenses purchases. The customer service is dirt poor - DO NOT DEAL WITH THESE GUYS. Go to your high street or another reputable dealer, not these European companies with a warehouse in the UK.
Order number is 170546010.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Dan,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you have experienced with the glasses.
To clarify our policy: when a customer requests a full refund for a frame, we do require the frame itself to be returned to us. This is a necessary standard practice so that we can send the item for inspection, report the issue to the manufacturer, and ensure that similar cases are addressed in the future.
Please note that you do not need to return your prescription lenses - you can have them removed prior to sending the frame back. Alternatively, if you are unable to do so, and you send the complete glasses back, Alensa can offer to send the lenses back to yourself once the package arrives with us.
We regret if this was not clear in our earlier communication. The partial refund was offered only as an alternative in case you wished to keep the frame despite the defect.
Our goal is always to resolve situations like this fairly and transparently, and we are happy to process a full refund for the frame once it is returned. If you have any questions, regarding the return process, please feel free to reach out to us directly.
Kind regards,
Alensa Customer Service Team
Quick and easy ordering with delivery…
Quick and easy ordering with delivery to my local InPost locker. Can’t beat Alensa for value for money contact lenses.
1. elokuuta 2025
Vastaus yritykseltä Alensa.co.uk
Good day Mr.Loasby,
Thank you so much for your kind words!
We're delighted to hear that you appreciate the quick and easy ordering process and the convenience of delivery to your local InPost locker.
Providing great value for contact lenses is always our goal, and your feedback means a lot to us! If you ever need assistance, we're here to help.
Kind regards,
Customer Service Team
Reviews didn't reflect my experience.
I was looking for trials multifocal and this company offered the possibility to get a pack of just 5 so went for their, I assume, house brand TopVue.
I wasn't expecting much since they're cheap but based on my limited usage they would have been perfect if they worked.
My prescription glasses add is +2:00, on my glasses I requested +2:25 since I wasn't happy with a lower one and I ordered these lenses with an add of +2:50.
Just tried them on and the add is not real. I need to put on glasses of +1:00 to read my mobile which defeat the purpose of wearing multifocals.
I wanted to leave a review on their website just to worn people that perhaps these type of lenses are not great for a high add but didn't find the option to do that, despite seeing a total of 35 reviews for this particular product with a total rating of 100%.
Hence my decision to leave a comment on here instead.
Other than that they have a good variety of lenses and cheap delivery options so it would have been grand if the lenses worked.
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that they did not meet your expectations. Multifocal lenses can sometimes behave differently depending on the prescription strength and individual eye needs, and we would like to look into this more closely for you.
If you haven’t already, please contact us at info@alensa.co.uk. If possible, you can also include a photo of your current prescription so that our team can review the details and advise further.
We appreciate your feedback on the product and are glad to hear you were otherwise satisfied with our variety of lenses and delivery options.
Kind regards,
Alensa Customer Service Team
Unhappy customer
Paid an additional £11.90 for UPS express 1-2 business delivery instead of the free option. Received an email today informing of a delivery date 1 week after purchasing. Alensa aren’t willing to refund the monies used for this express delivery that never happened and were generally very unhelpful. Very unhappy
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello S.J,
Thank you for your feedback. We are very sorry to hear about your disappointment. We would like to clarify how our shipping and delivery works to avoid any misunderstanding.
For sunglasses and glasses frames, dispatch can sometimes takes place within 1–3 working days after the order has been made as the item might need to undergo internal transfer first. The exact date of dispatch is as stated on the product page and in the basket. The express delivery option (UPS Express - 1–2 business days) applies from the day of dispatch, not the day of purchase. In your case, your order was dispatched on 25/08 and, according to the couriers, successfully delivered on 27/08, which is the second working day after dispatch, which falls within the express delivery timeframe.
We completely understand that this may not have been as clear as you expected when placing your order, and we are sorry for any confusion or frustration caused. As a gesture of goodwill, our offices have agreed to refund your postage cost. A refund for it has been issued as of this morning.
We truly value your feedback, as it helps us improve communication around shipping times. If you have any further concerns, please do not hesitate to contact us directly.
Kind Regards,
Alensa Customer Service Team
I used Alensa many times
I used Alensa many times, my order has always been delivered very quickly, never had any issues and prices are very competitive.
23. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Sylwia,
Thank you for the positive review!
We are glad to hear that you are a returning customer of Alensa and that each time we have managed to meet your expectations.
Your support is very appreciated and we look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Carolyne,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with both the received product and our service.
Kind regards,
Alensa Customer Service Team
2 disinfection cases needed
Very pleased with the quick service & delivery.
However the pack of 2 AOsept 360ml bottles only come with one contact lens disinfection case which is ridiculous. Each case lasts only 30 days & I have 60 days of solution. So therefore one bottle won’t be able to be used. I contacted Alensa to be told this is how it comes. It clearly says on the Alcon site that each bottle needs a case. Absolute madness & a waste of money. Don’t buy!
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Cheryl,
Thank you for sharing your feedback with us. We are glad to hear you were happy with the quick service and delivery, but we are sorry for the disappointment caused by the missing solution case.
We completely understand your concern. To ensure this is properly addressed, we have reopened your case and passed it on to the responsible department for further review. Our team is working to find the best solution for you, and we will get in touch with you with an update as soon as possible.
We truly appreciate you bringing this to our attention and thank you for your patience and understanding.
Kind regards,
Alensa Customer Service Team
Fast easy
There is not a lot off places I can get my power + lenses also easy to order and delivery fast
6. elokuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Marie,
Thank you for the positive review.
We are glad to hear that you were able to find the lenses that you need in our offer and that you are happy with our quick delivery!
Your support is very appreciated and we look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Kevin,
Thank you for the positive review. It is very appreciated.
We are glad to hear that the product has met your expectations and that it has arrived on time!
Kind regards,
Alensa Customer Service Team
Such an easy ordering process and swift…
Such an easy ordering process and swift delivery of my new lenses-great service-thank you Alensa!
5. elokuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Sarah,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you found the ordering process to be easy and that your parcel has arrived quickly. We are happy to hear that you are satisfied with our service!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Debbie,
Thank you for the positive review. It is very appreciated.
We are glad to hear that your experience with Alensa has been a positive one and that you have always been satisfied with our service.
Your support is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Great product and service!!
Great product and service!!
I made an error in ordering and Alensa sorted out the problem without any issues !!
Thank you
11. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello John,
Thank you for the positive review. It is very appreciated.
We are glad to hear that your experience with Alensa has been a positive one and that we managed to address the issue promptly and resolve it.
Kind regards,
Alensa Customer Service Team
This company is very good
I have been using this company for a while now and they are very good highly recommended.
28. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Morris,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one.
Your recommendation is very appreciated and we look forward to serving you in the future as well!
Kind regards,
Alensa Customer Service Team
Cost effective, excellent service and reliability.
I have been with alensa for several years and they are very good. I started using them because they were more cost effective. I was making huge savings per year.
They were very good in offering a fabulous service when l ordered directly and now use their on -line order service. There are a number of options on offer and Alensa has always met my needs.
I recently went to the opticians and they suggested l start with new lenses as an up grade from the ones l currently use.
The package was attractive but far more expensive than l want to pay. Therefore, l searched
on Alensas store and worked out a package with them, they were far more reasonable and worth me spending the time to see if they offer the new styled ones the opticians mentioned.
The one indulgence I have In my life is being able to wear contact lenses without worrying about the cost using alensa online certainly meets my needs and l have been able to upgrade easily.
25. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Lynda,
Thank you for the positive review and for being a loyal customer of Alensa.
We are happy to hear that you have consistently found great value in our services and that our wide range of options has made it easy for you to find the lenses that best suit your needs. Providing quality service and affordable prices is one of our main priorities, and feedback like yours reassures us that we are on the right track.
We truly appreciate your support and look forward to continuing to provide good service for you in the future as well.
Kind regards,
Alensa Customer Service Team
Fabulous prices
Fabulous prices, well protected in box. Always use these contacts wouldn’t change them or the provider.
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Diana,
Thank you for the positive review. It is very appreciated!
We are happy to hear that you are satisfied with both the received product and the prices we offer.
We thank you for your loyalty and look forward to serving you in the future as well!
Kind regards,
Alensa Customer Service Team
Great service
1. elokuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Sallie,
Thank you for the plosive review. It is very appreciated!
We are glad to hear that you are satisfied with our service.
Kind regards,
Alensa Customer Service Team
Burberry glasses
Alensa has such a great variety of glasses at really affordable prices, the Burberry ones I received are absolutely perfect and got them within a few days of placing the order, I would highly recommend.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that you are happy with our wide selection of glasses and the prices that we offer. It is also great to know that the ones you ordered have arrived quickly and as expected.
Your recommendation is highly appreciated and we look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Malcolm,
Thank you for the positive review. It is very appreciated!
We are happy to know that you are satisfied with the speed of our responses.
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Lin,
Thank you for the plosive review.
We are glad to hear that you are satisfied with our service and the prices that we offer.
Your recommendation is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Nadia,
Thank you for the positive review. It is very appreciated!
We are happy to know you’ve consistently experienced great service and on-time delivery. Your support means a lot to us and we look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.