Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days. Very satisfied customer, would recommend Alensa to anyone... Näytä lisää
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... Näytä lisää
Yritys on vastannut
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Alensa.co.uk
Yrityksen kirjoittama
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Yhteystiedot
Ashford, Kent, Yhdistynyt kuningaskunta
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great choice and fast delivery
I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always have them, which is great. I like the option of the InPost (locker) delivery, which suits me perfectly price wise. I recommend Alensa.
19. maaliskuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Mariia,
Thank you for the positive review and for your recommendation!
We are very glad to hear that you are happy with our services, offers and pricing and we look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
Amazing company with lovely customer…
Amazing company with lovely customer service and perfect prices and quality.Thank you very much for the service😁
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Layla,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that you are happy with our service and prices.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Ms N. Haynes,
Thank you for the positive review.
We are glad to hear that you are satisfied with our service and the quality of our products! 😊
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Best price i could find got easysept 4…
Best price i could find got easysept 4 bottles Delivered as promised
11. syyskuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Helen,
Thank you for the positive review.
We are glad to hear that you are happy with the prices that we offer and that your order has been delivered as expected.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Jane,
Thank you for the positive review.
We are glad to hear that you are satisfied with our product selection and good prices.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
We're happy to hear that you had easy time with ordering our products. We appreciate your feedback and will review our delivery times to improve our service. We do apologize for any and all inconveniences caused
Great service and experience
Fast delivery , my lenses ( which are hard to come by in UK were in stock at an amazing price ),great experience .I will return for further purchases.Thank you Alensa .please keep up the good work .A very satisfied customer .
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
We're happy to hear that you had a great experience! It's wonderful to know we could provide your lenses at an amazing price with fast delivery. We appreciate your kind words and look forward to your future purchases. Thank you for your positive feedback!
Absolutely useless
Absolutely useless! Ordered glasses and lenses which took weeks to arrive.
When received the lenses were nothing like the prescription given so were returned.
Over 4 weeks with no communication I had to resolve to paypal to get a refund.
DO NOT USE THIS COMPANY!!!! !
21. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Dear Matt,
we are sorry to hear that, and we do apologize deeply for any and all inconveniences. We always strive to provide the best possible services to our customers, and it saddens us we were not able to satisfy your expectations. It is not typical for us to not communicate with our customers, especially when they have issues with our products and would like to file a claim on them - we see that we have communicated with you regarding this issue, and that a full refund was issued from our side on 22.09. after your glasses were returned and received successfully. If there are any further claims or issues you have with our products or services, we would love to help you - please, reach out to us at info@alensa.co.uk.
easy to order and fast delivery
always easy to order and fast delivery
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
We appreciate your positive feedback and are happy that ordering is easy, with fast delivery. Thank you for your continued support!
Sunglasses are seconds or fakes but NOT first quality
Glasses arrived. They are seconds, I bought Burberry sunglasses, whilst they have burberry on the lens, they do not have the signature check on the arms and as shown in the photographs on Alensa’s own website. I am expected to pay for the return of good which are not as shown and are ultimately seconds.
I am still waiting for my refund - many excuses, had to get my credit card company to assist!
A whole week since my return was delivered and. o communication from Alensa. Please note if you go to google maps to see the rerun address, it is simply a semi detached house. Further evidence that this is a scam shop
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Dear Joanne,
we are sorry to hear that the quality of our products did not meet your expectations, and we do apologize deeply for that. Please, return the faulty item back to us for a review and a reimbursement. As we are currently working on our returns system, the only way for now to return a faulty product is via a tracked post, for which we will later refund your money once the claim is approved. We do apologize for that, and we hope that you could facilitate such return at your own costs that we would refund immediately upon receiving and reviewing the product. Please, contact us at info@alensa.co.uk should you need further assistance with your return, or any other issue you would happen be experiencing with our items or services.
sent wrong size frames
sent wrong size frames, after i had ordered the correct size, said it was a stock issue, but still took payment and sent them, i had to pay £6.49 to return for a refund, but refused to refund return postage cost, even though it was their mistake!
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Malcolm,
Thank you for your review. We are sorry for the inconvenience caused by the size discrepancy within your order. As soon as your return was received, we issued a full refund for the product in line with our standard procedure.
We understand your concern about the return postage. However, as explained in our communication, our policy – which follows statutory withdrawal regulations – does not cover return postage costs. This is also outlined in our terms and conditions and the page explaining the returns process.
While we regret that this has caused disappointment, we appreciate your feedback and will continue working on ways to improve clarity and customer experience.
Kind regards,
Alensa Customer Service Team
High quality, Fast & cheap
They are super easy to order from and also really fast!! the service is a 10/10 and better than other contact lenses ive ever ordered and they are super cheap for the high quality product you recieve!!!!
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Leya,
Thank you for the positive review. It is very appreciated!
We are glad to hear that your experience with Alensa has been a positive one and that you are happy with the contact lenses.
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Mel,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with your experience with Alensa and that your parcel has arrived on time.
Kind regards,
Alensa Customer Service Team
My order was delivered on time and…
My order was delivered on time and everything was in order.
14. elokuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Anna,
Thank you for the positive review.
We are glad to hear that your parcel has arrived on time and that all was as expected.
Your support is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
The slowest despatch and delivery ever.
The slowest despatch and delivery ever.
Never again.
15. elokuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Belinda,
Thank you for sharing your feedback. We are sorry to hear you were disappointed with the delivery time.
We would like to clarify that your order placed on Friday, 15/08 was dispatched the very same day in the afternoon. As stated on our website, InPost deliveries typically take 2–4 working days after dispatch (the stated timeframe on the website also takes into account that parcels travel from outside the UK before reaching their destination). Your parcel was delivered on 20/08, which was the 3rd working day after dispatch and therefore within the expected timeframe.
Although we understand it may have felt slower than expected, please note that your order was delivered within the timeframe outlined at checkout.
We hope this helps clarify the timeline and we appreciate your understanding.
Kind regards,
Alensa Customer Service Team
A good price and delivered on time.
25. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Janet,
Thank you for the positive review. It is very appreciated!
We are glad to hear that your parcel has arrived on time and that you were happy with the prices we offer.
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Elaine,
Thank you for the positive review. It is very appreciated!
We are happy to know that you found our service to be quick and efficient.
Kind regards,
Alensa Customer Service Team
Quick delivery and great price for…
Quick delivery and great price for daily lenses
19. elokuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Menzies,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with the prices we offer and that your parcel has arrived quickly as well.
Kind regards,
Alensa Customer Service Team
Not a reassuring customer experience
I called them after making a contact lense order. I had selected + instead of - on my prescription by mistake. The adviser advised of the amendment being sent to his stores. 15 minutes later I receive an email confirming dispatch of the wrongly made order. I called the alensa adviser again who quoted that the order was still with them and that he will have this amended but was not very sure of this.
Update 2/9/25
I have received an email from Alensa advising of not being able to amend my order. This is not recorded with royalmail as on route yet and obviously sitting in the Alensa stores. Won't go the extra mile for a customer then I will not be using their service again.
Reply to Alensa reply:
On checking the Royalmail tracking information only 1 hour ago on 3/9/25. This showing advised of and expecting parcel today! Again this backs the lack of finding and amending the order in your stores. The 24 hour parcel is advised to being expected on 5/9/25! More lip service! For the sakes of a £10 pack of contact lenses! Embarrassing for such a large company that fails it's customer through bone idle responses!
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Mr Tom,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
This order appears to have been placed in the evening of 01/09, and the issue was reported to us the following day around noon. At that point, the order had already been scheduled for departure. Our colleague did request for the parcel to be stopped from being sent, but unfortunately it was too late for that to be done and the parcel was already en route to the couriers and no longer in our possession.
Please also note that our parcels travel from abroad, and Royal Mail only receives the shipments 1–2 working days after dispatch. This is why the tracking link may not immediately display updates, even though the item has already left our warehouse.
We understand your frustration and regret that we could not accommodate the amendment in this case. We will use your feedback to further improve our service and communication.
Kind regards,
Alensa Customer Service Team
Goods arrived quickly
Goods arrived quickly
The fact that I was offered another brand at a less price … which I’ve tried, they work
Complete bonus !
31. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Avril,
Thank you for the positive review.
We are glad to hear that you are happy with the prices that we offer and that your parcel has arrived quickly as well.
Your support is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
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