Aldiss Arvostelua 

We bought an expensive sofa from Aldiss in December 2020, £3000+ and paid in full. As they did not have one in stock we were told it would take about 12-14 weeks to arrive. Due to an unexpected event at home requiring a large financial outlay, in the eighth week, we reluctantly had to cancel the order for a refund as the money was desperately needed elsewhere. I was expecting a small cost for cancellation but was told I would have to pay £804.00 just to cancel!
Low and behold it mentioned a min. 25% charge for a special order in the Terms and conditions written in small grey writing on the reverse of the invoice. As this item is usually in stock at Aldiss stores I would not have classed this as a special order but they insist that it was. They would not move on this cost, so beware and read the small print. They have lost our future business and we have spent over £10000 with them in the recent past - customer loyalty is clearly low on their list of priorities.

Having placed our order for delivery before December 2020 as we placed on 3rd September 2020. Delivery was 14th December but nothing arrived as per phone call to Norwich Branch. Again phone call made by us and no date was given. If we had known the order would not be placed. We did ask for a refund but told this could not be done. If they had said that this was from abroad and time limit or card on the furniture stating this then we would not have paid in full or even placed the order. We were given the chose of having from the shop floor but with no discount. Hence still waiting. My father has terminal cancer and was for his birthday.