Aldiss Arvostelua 

We bought a couple of recliner swivel chairs, the Turin model. We didn't want to pay extra to have them assembled by the store, so brought the boxes home to complete.
Ist problem was that being made in China the instructions and illustrations were in very small print. So we made a return trip to find out how to complete step 3. Frustrating, but the store rep was very helpful
Returned home finished first chair, and set about the second with renewed confidence!
Opened the box, everything was there, started assembly. Get to a point where a 60mm bolt and nut are used to secure the the reclining mechanism to the squab.
Nut won't fit bolt! With temperatures rising we phoned the store (Fakenham) Customer services less than helpful, want to know the part number etc. I said 'As we are already part assembled, easiest thing to do is take the same bolt from another model."
Silence. No. can't do that, I will have to refer this and get back to you.
Twenty minutes later still no response. so phone again. Same store, different employee. Wants to go through all the details again, but promises they'll get back to us..
Half an hour later, no call .
Phone up again to say"No matter what we are coming over for the correct bolt."
When we got there a very smartly dressed and coiffured lady produced the bolt, as if she was doing us a favour!
She actually had the cheek to thank us for coming over! No mention of all the other hassles we had with their customer service system. Aldiss may train their staff to be polite to customers, but efficiency is a part of that. We travelled 52 miles that day just to complete assembly of our chairs, and what should have been a pleasure. Because of that lady's attitude it left a very bad taste in our mouths.

Experience 5th jan to 18th June finally received money in our bank today refunded.
Wrong colour item sent two items of same colour ordered 5th January 23
Had to wait for swatch to ensure correct item exchange, lots of e.mails calls.
Last week item not expected till end of next month so be 8 months.
Decided on refund, left with no furniture as we paid for them to take our old one away, had to buy a second hand one £80 to have a proper seat, they didn’t refund for discard of old furniture.
So ended up for their poor performance £120 out of pocket still no recliner and settee £2800 not a cheap sale
Only compensation offered is 10% off another order… I asked for compensation but told as they had refunded us they had done as legally required…
We went to Aldiss because we thought they were a reliable reputable company…

Don’t buy from this company if you want your item anytime soon.
Still waiting on a furniture delivery, ordered and paid for January, supposed to be delivered end of April, this date was then pushed back 6 weeks!
The date has come and gone, no contact from store, we called only to be told it will be July, no apology or anything, basically the employee at the end of the phone said it wasn’t there problem.
Seems once they have your cash they don’t care.

Bought a dressing table from Aldiss and it was the cheapest made thing ever. The write up had you believe it was solid oak but in fact only the top was oak veneer and that was only about 3mm thick. The rest was cheap and shoddy made in Vietnam. Posted a review on their website but the comments still have to be posted. Contacted them by chat to see how long it takes to publish reviews and got no answer. Watch out for their sales as well. Just looked at a discounted sofa published at £1699. Clicked on it and , surprise surprise,it was £500 more expensive.

Good sofas and good value, but dishonest sales practices from staff prevent me giving anything other than a one-star review.

We recently purchased a new lounge suite from Aldiss, which was delivered today (ahead of schedule), and the whole process has been pleasant and trouble-free.

The reason for the one-star review, however, is the dishonesty experienced from the in-store member of sales staff, who told bare-faced lies in order to try and pressure us into purchasing extended warranties and stain-protection.

We were told, multiple times, that the sofas would come with no warranty, and that all we would get in terms of protection would be the twelve months afforded to us by law. If any defects were to occur after that period, we'd be on our own. We were then presented with an eye-watering quote for Staingard protection and extended warranty cover, for a period of ten years.

We went away to consider our options and discovered that Staingard:

a) Is available at a much cheaper price elsewhere.
b) Is no different to a £15 can of Scotchgard spray.
c) Has appalling reviews, with a horrendous reputation for trying to deny claims wherever possible. (just Google 'Staingard' and read the reviews for yourself).

The icing on the cake was a later discussion with a more senior member of staff, who advised that the sofas we had purchased would come with a ten year structural warranty as standard.

Had we opted for the additional Staingard warranty, this would have been utterly useless given that a manufacturer's warranty would have co-existed with the Staingard cover, and would have rendered the Staingard warranty superfluous and invalid.

If you are considering purchasing furniture from Aldiss, make sure you do your research when it comes to warranties and, if claims are made regarding a lack of anything other than statutory protections, make sure you check and double-check this and, if the salesperson continues to insist that no warranty exists, have them confirm this in writing.

It's a real shame that such underhand trading practices persist in this day and age. Perhaps Aldiss would like to comment?

Very poor service and customer care, the item we ordered was delivered after three months and is simply not fit for purpose. The Sizes were different than the store settee we sat on to gauge for comfort, the material is very poor quality. When we gave feedback, they arranged a visit from their representative, who was obviously biased in favour of Aldiss, stating the issue was down to the clothes we had been wearing to sit on the sofa !!!
Should we have kept the plastic covering on ??
Unbelievable feedback considering the sofa has had Very light usage.
Such a shame we’d always enjoyed shopping at this store never again ! Standards have dropped !!

We ordered a three piece suite from Aldiss (Norwich) in October 2021 and we finally got what we had paid for just before Christmas 2022.

So why the five stars? Simple, none of the delays were down to Aldiss, all were down to Parker Knoll. Throughout this sorry tale of woe Aldiss were very supportive, easily contactable, responsive and fought our corner with Parker Knoll with persistence and determination. We always felt they were definitely on our side.

This is perhaps something to consider when reading other reviews which speak of delays, it may well not be the store's fault.

A special mention for Phillip who sold us the suite and Adam the Norwich store manager who took up the cudgel on our behalf.

To summarise; we would happily use Aldiss again but not Parker Knoll.

After trying a few mattresses to make up our mind, we ordered a mattress at the Norwich store. Got it delivered in the advertised timing (a few weeks) by 2 polite men and they put in in the bedroom upstairs. We're very happy with our purchase.

My advice to you is shop elsewhere. The Aldiss showroom is purposefully misleading, which means that after five month wait times their expensive products arrive and disappoint. Or in our case they only partly arrive We bought a corner sofa at the Norwich store and after 18 weeks HALF of it arrived yesterday. The store first blamed the delivery, and then the manufacturer. Either way they have no idea where it is or if it has actually been made. We also ordered two comfortable mattresses from the same store that arrived like slabs of concrete. I was told that this is a common issue and we’d need to sleep on both mattresses for a minimum of 30 days and they would soften up. This was a requirement or the manufacturer wouldn’t consider replacements. I’m battling for compensation because this is service based purely on profit with no concern for customer satisfaction.

We ordered furniture with Aldiss Norwich back in Sept 2021 and all items have been fully paid for. The service we have received has been very poor and overall the experience purchasing with Aldiss has been a negative one. We still havent received some of the furniture and most of the furniture we have received needs to be replaced due to being broken. We have been advised we should get them end of August/ Sept which will be a year since our purchase.

Thank you for your email stating you would sell 3 Door Wardrobe to help me out and replace with 2 door.

My faith restored.

Not so much Sharks after all!!

Recently renovated our little girls bedroom and bought her new bed from here. No faults, staff was polite and delivery was quick

We purchased sofas and had an issue with them which wasn’t the fault of the store and they have been absolutely brilliant in working with us to resolve it, the customer service is first class and highly recommended.

On the 3/09/21 I ordered two chairs from Aldiss, having understood they had a reputation for high quality service and goods, they cost £329 and £659 they were eventually delivered on the 9/12/21. Early in January, 22 I noticed a nasty fault in the material on the arm of the more expensive chair, I contacted the Norwich store where I bought it, who weren't very interested, but eventual told me I would have to email, a named person in some department or other and send photos, which I did, I then waited and waited, eventually I contacted the Norwich store who put me through to the named person concerned, who happened to be in the Norwich store, who then informed me, yes she had the email and she then told me the flaw was flattening of the pile, the chair had hardly been used, I told her I wasn't satisfied with this explanation, eventually she told me to get in touch with the repair company who sent someone to look at the chair, he agreed that there was a definitly a flaw, and the chair had been badly finished, he would send a report to Aldiss regarding this, I waited and waited, eventually I rang Aldiss again and spoke to the person concerned, by now it was mid February, she informed me that she had not received a report, I would have to get in touch with the repair company, which, reluctantly, I did. The repair company informed me the report had been sent.... This goes on and on, anyway, yesterday, the 1st April I received the replacement arm cover, by post heaven only knows when the repairer will be here to fit it, looks like it will entail more phone calls, Never ever will I buy anything from Aldiss again, nor would I recommend them. The remainder of the furniture I bought for my new flat come from Furniture Village, about £4000 worth of goods, everything was delivered in 4 - 6 weeks in good condition, and I was constantly kept informed as to what was happening.
PS 5th May, still waiting for repairs to be made, by Aldiss, I also put a review on their facebook, and I have now been banned from using their page page, which was removed within minuites.

Have been a customer here for many years, had found an excellent sofa from a competitor at an excellent price. However we try if possible to shop locally and called at Aldiss Norwich store to ask if they would price match which they said they would. However the manager came over to see us after a short while and said that we had made a mistake and the competitor did not include the sofa we wanted in their sale price (20% off). When I checked later I found out that this was a complete lie and within 15 minutes had ordered the sofa and obtained a quotation to confirm, which I emailed to them. They telephoned back and insinuated that I had asked for a quotation from their competitor in a cheaper fabric than the one I wanted from them which in short was accusing me of lying. I have now ordered the sofa from Furniture Village and will not be shopping at Aldiss again. Vic

I bought four pieces of furniture from Aldiss this month. It was the best experience I had shopping for a long time. The sales assistant really knew her products but wasn't pushy. Furniture was very good quality.
It was delivered on time, guys wore masks, they were on time, put the stuff in the room and took all the rubbish away. All in all a very good experience. I will be back.

I would give Aldiss 6 stars if I could. I ordered a set of Denby bowls 3 days before my partner's birthday. These particular types of bowls were very hard to get elsewhere as they were no longer in production but Aldiss had them (and discounted).

I happily submitted my order and the estimated delivery date was 4-7 days. Fair enough, I thought, they might come a bit late for my partner's birthday but that's fine and it was my fault for not ordering sooner.

I still decided to chance it and emailed Aldiss just to see whether they could deliver sooner rather than later. To my surprise, I got a lovely answer very quickly saying 'no problem', it was being packaged now and would be delivered in 2 days!

True to their word, the bowls arrived much sooner than expected, at no extra cost and in impressively carefully wrapping and protection.

My partner was delighted and I would absolutely come back to Aldiss again and recommend anyone else does too.

Terrible service I would advise anyone looking to purchase furniture to buy elsewhere.
I ordered a sofa in June and was told delivery would be the last week of October first week of November. We went into the Norwich store mid November to find out what was happening, because it was a Saturday we were told that they couldn’t contact the company but that delivery was imminent and they would give me an update on the Monday.
Heard nothing contacted again in December they would chase it up. I was then informed that the manufacturer was saying delivery on the 28 th December they felt this was probably unrealistic and to expect in early January. January finally given a delivery date Wednesday 17th took the afternoon off work, they arrived with the wrong sofa. We ordered a right facing corner sofa a left corner sofa arrived.
Delivery drivers were very apologetic someone from customer services would call me by the end of Thursday 18th at the latest.
Nothing, on friday 19th I called they couldn’t tell me anything !! They had sent an email to the manufacturer!!! I asked to speak to the manager I was told he was in a meeting and was would call me back.
Today still heard nothing so I called again they still don’t know anything they can’t confirm a timeframe possibly another 9 months is this acceptable? They are going to send the manufacturer another email!!! Really!!
Has the manager not called you No,has anyone called you No, promised call back from Adam the manager again nothing.
Please Aldis can you send me the details of someone prepared to deal with this complaint preferably someone who actually gives a dam.

🤬🤬🤬 AVOID ! THIS COMPANY !
ORDERED MY FIRST & LAST ITEM FROM THIS ALDISS ONLINE RETAILER A FEW DAYS AGO.THIS MORNING THEY EMAILED ME SAYING THERE WAS A BLIP & MY ITEM WAS'NT AVAILABLE ! ALSO I WILL BE GIVEN A FULL REFUND WITHIN 7 DAYS🤬WHY DO THEY LET PEOPLE ORDER ITEMS WHEN THEY'RE NOT IN STOCK🤬I WOULD STRONGLY EVERYONE TO AVOID & STEER WELL CLEAR OF THIS ALDISS ONLINE RETAILER.I FEEL I HAVE BEEN SCAMMED🤬🤬🤬ALWAYS KEEP TO WELL KNOWN ONLINE & REPUTABLE ONLINE RETAILERS !!! ALDISS YOU HAVE.YOU TAKE PEOPLES MONIES BEFORE YOU CHECK IF THE ITEM IR ITEMS ARE IN STOCK ! THEN YOU HAVE THE CHEEK TO EMAIL THE CUSTOMER A FEW DAYS LATER TELLING THEM THEIR ITEM IS'NT IN STOCK & THEY WILL GIVE YOU A REFUND WITHIN 7 DAYS ! 🤬🤬🤬 I'M ABSOLUTELY DEVISTATED !!! AVOID🤬AVOID🤬AVOID🤬AVOID🤬⛔⛔⛔⛔ !

Ordered a large batch of Denby plates over the phone after website failed to accept any of my cards.

Very pleased with the service - super friendly and helpful chap. He took his time to get the order placed correctly, including checking items were in stock, checking deliver dates and price matching web offer.

Items arrived not much more than 24 hours later -earlier than expected. Very well packaged.

I'd never heard of this store before but they were the only place that could offered guaranteed delivery by xmas, had items in stock and were fairly priced. Please to have found them. Super customer service over the phone and excellent fast delivery. Will have no hesitation in ordering from them again.