AKNZ Arvostelua 

Avoid this scamming business.

Placed an order 2 weeks ago and paid for for next day delivery-followed up a week later as not received and was told 1 item was out of stock (refunded) and there was an issue with courier which delayed dispatch date- no notification of this prior to me following up!

A week later I enquired again and was given tracking (this was not automatically provided) which stated that Royal Mail are holding onto the goods as the correct amount of postage wasn't paid!!! I have now opened up a dispute via PayPal. Avoid and better to get a Costco card so you purchase foods directly!

My AC arrived on time and their support team were communicated professionally on email.

Regarding AKNZ order 5428.
I finally received my order of 2 x 1Kg jars of Egmont 355 Manuka Honey (I ordered on 19 June 2026) on 1st July 2026. I'm very pleased with the product. AKNZ were 3 to 4 days late sending it and emailed me that it was sent by DPD Next Day delivery and so I wasn't expecting any involvement by RoyalMail. But to be fair to AKNZ, although RoyalMail correctly imposed a surcharge for the parcel exceeding their threshold of 2Kg, they exacerbated the delay by an extra 8 days in resolving the issue by their poor and inadequate communication.
Royal Mail emailed me to say that the sender did not pay sufficient postage. That was a surprise because the order confirmation said delivery was to be sent by DPD.
Furthermore, Royal Mail were demanding a surcharge fee. I thought it was a scam because I was expecting DPD to deliver it. Royal Mail compounded the issue by asking for information they said was on a card that they had left for me. No such card was left by them. So I was even more concerned that the surcharge demand was a scam.
I received an email from Royal Mail on 24th June 2026 with a tracking number. I ignored it thinking the scammers were still at it. Today (29th June 2026, I re-checked the Royal Mail tracking number with the tracking number from AKNZ and they were the same. I was confused but, as I couldn't see an alternative way forward, I decided to pay the Royal Mail surcharge of £3.50 using the tracking number contained in the email in the hope of receiving the parcel on their revised earliest date of proposed delivery date of 1st July 2026. I complained about the surcharge to AKNZ who promptly paid RoyalMail, after I had already done so.

They wrote to me informing me that they had arranged to refund the £4.25 next day delivery charge as well as the £3.50 surcharge I paid Royal Mail. I confirm receipt of the refund of £7.75. They also offered me a goodwill payment of £10 after my parcel arrived. I received this when I confirmed that the honey had arrived on 1st July.
It is clear to me that they are genuinely keen to provide a good customer experience and the real culprits may be Royal Mail who exacerbated the initial 4 day despatch delay with the poor communication and failure to leave a card with the relevant information to enable me to pay the surcharge sooner and get the delivery. Furthermore, they went ahead and took payment of the surcharge of £3.50 from AKNZ AFTER I had also paid it earlier that day. That is shoddy practice by RoyalMail. They were quick to withhold delivery but weren't backward in taking a payment from the intended recipient and then also taking a duplicated payment of the surcharge from the sender a few hours later. Is that not the definition of theft after extorting a surcharge from me and then not having the processes in place to avoid taking a duplicate payment from the sender?
Furthermore, RoyalMail's local centre where they are holding my parcel is open for just 2 hours on a Monday (from 08:00 am till 10:00 am). So when I went there yesterday around midday and found it closed, I discovered their 2 hour opening window for Mondays. No wonder they are a failing business and losing business to other mail and parcel service providers. Perhaps AKNZ should consider dumping RoyalMail because they are damaging AKNZ's reputation. In protest, I shall avoid knowingly using RoyalMail on future.

Placed an order paid next day allowing for the weekend arrived 5 working days after reading reviews was concerned it wouldn’t arrive however completely satisfied so a little slow but extremely happy with product and the price I will definitely order again but I will allow more time for delivery

This is concerning Order 5365 placed on 11 June 2026. The tracking number is invalid. Is this a scam? Please refund otherwise I will report company as fraud.

Great product, arrived on time.

My order was delivered in a timely manner, price was good and the product was exactly what I wanted.

placed an order over two weeks ago, ive emailed twice, tried calling numerous times, sent an instagram message and ive had zero communication from them. order was £90ish pounds and they've just ripped me off.

Ordered a Duracell lantern on next day delivery for use on camping trip over bank holiday weekend. Not arrived, phone always engaged. No email response. Trading Standards have been notified.
100% avoid

Placed an order for a coffee machine which I needed delivered next day.
Created an account online.
After I placed the order I could not login my account. Phoned and emailed: phone busy tone all the time and no reply to email. Item was not delivered so I emailed asking for a refund. Refund has been processed today.

Absolute scammers.

Order confirmation. No shipment. No goods. No replies to emails or phone calls. Had to do chargeback via my credit card.

Ordered over a week ago, emailed twice asking where my order is and no response. Phone number doesn’t work. 🙃🙃🙃🙃

Really good items and Wes delivered on time

Order from AKNZ
No problems at all with ordering and delivery
Products arrived well packaged
Well done

No contact, no delivery, no refund. Not sure this is a legit business. Taken my money but no update or response to multiple emails since ordering…

Ordered two items on 9/3/26.
email from DPD on 14/3/26 (?) stating they are expecting the items from AKNZ and would let me know when its out for delivery.....
Still waiting....
My advice....use Amazon or similar. More expensive but at least you will receive your order

We ordered a record player for my dads 60th and they never sent my order. I emailed repeatedly and heard nothing back. Phone number never worked. Eventually I started a dispute with the bank nearly 2 months after ordering and they gave me a refund the day after I started the dispute.
Absolute chancers, do not trust.

Sold product to me as next day free delivery but it arrived 7 days late.
After acknowledging my order by email they did not contact me again until order dispatched even though I had emailed them to ask where my order was.
In the meantime I had looked up their reviews which were poor, leading me to believe I wasn’t going to receive my goods so I raised a dispute through my bank. Then, of course my goods arrived 7 days late.
If only they had communicated with me in the meantime I would not have been so concerned.
In my view, very poor service from AKNZ. I WILL NOT BE DEALING WITH THEM AGAIN

Next day delivery paid for. No goods arrived from a simple order. Despite 2 emails and 3 calls, no answer or communication. Once payment was with held did Email arrive two days later with delivery details. Goods eventually collected from a drop off point this morning. Payment reinstated but only use these once. I'd avoid in future.

I ordered a clothes line and received the wrong model, unable to contact the company as the phone line is continually engaged. I have had no reply from my emails.
Terrible customer service. I would advice not to use this company.