To be honest I don't know how the system actually works. I signed up and picked my chosen companies but I have purchased from them since but I don't seem to be gaining any 'points' but any no sufficie... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This rewards scheme used to be better but it's slowly been eroded. Boots are no longer participating, it seems, and the new prize draw that replaced the monthly challenges is nowhere near as good. I... Näytä lisää
Yritys on vastannut
Good idea for cashback off mobile bills but I invariably have to wait forever for confirmation that money has actually reduced my phone bill , and currently week has passed and not even sure my latest... Näytä lisää
Yritys on vastannut
Fantastic little app that allows me to take money directly off my phone bill by recognising my everyday purchases. Literally does its work in the background and rewards me in the process!
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Yhteystiedot
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Yhdistynyt kuningaskunta
- support@airtime.co.uk
- airtimerewards.co.uk
3,3
Keskitasoinen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Rewards are fake. It’s a scam.
Have saved £30 on this app. Can’t collect it or redeem it for me. Only option is to gift it to another user, a complete stranger. No way of claiming these funds for me. This suggests that this service is misleading people as it advertises as money off your mobile bill. To enforce spending remains within the app shows there weren’t actuality any genuine rewards to claim at the time. They claim to be rewarding you but they’re only holding you captive for a fake reward you can’t cash out on. Worry not, this has been sent to advertising standards agency and to tele regulator as this behaviour whilst abhorrent could also be unlawful.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey, we’re sorry to hear about your experience and understand why this would be frustrating.
The issue you’ve described, where gifting appears as the only redemption option, is not the intended experience and could be related to a technical issue within the app. You should be able to redeem your rewards yourself, so we’d like to look into this for you as a priority.
If you’re happy to, please confirm a few details via Trustpilot so we can locate your account and review this further. We've sent a request through. Once we have that, we’ll be able to investigate what’s gone wrong and help get this resolved for you.
We’d also like to reassure you that Airtime is designed to provide genuine savings, and we take concerns like this seriously.
Thank you for bringing this to our attention.
Poorly ran business, got your details now don't care
When it was working well,everything ran smoothly. Then transactions wouldn't track and the app wouldn't allow me to raise a missing transactions.
Raise a query, just take ages to get back to you and tell you to raise a missing transaction (I can't! The app won't let me!). After weeks of getting nowhere and being fobbed off I ask them to escalate to a complaint. They themselves gave a two week SLA to come back to me. Guess what? Nothing! I had to chase them up on their own complaints process and I'm still waiting to hear back from them a week on. Utterly useless where you cannot even trust what they say anymore.
Such a shame! Used to be great but gone down the pan. Avoid this company
Also don't bother asking for my details, you already have it, it's been escalated and still no one is bothering to respond, not even an empty courtesy reply like previous times .
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Abdul, we’re really sorry to hear about your experience and the frustration this has caused. We understand how disappointing it must be, especially when things were previously working well, and we sincerely apologise for the delays in our responses and for not meeting the expected timelines on your complaint.
We’d also like to clarify a couple of points that may help provide some context. Offer availability can sometimes change at the discretion of the retailers. Additionally, transactions that are missed and not reported within 45 days are unfortunately, no longer eligible for rewards, in line with our terms.
That said, we recognise that this doesn’t excuse the lack of clear communication or the difficulties you faced when trying to raise a missing transaction. We had added the missed rewards to your account when you initially contacted as a gesture of goodwill.
We’re sorry again for the inconvenience and for the time you’ve had to spend chasing this. Your feedback is taken seriously, and we are working to improve both our app experience and response times so this doesn’t happen again.
Well truly disappointed.
Well truly disappointed..
Hace your cards, and the last year keep going forward and backwards with Vicki.
Missing transactions . EBAY AND BOOTS.. Then want screenshots, 4 months is a lot of screenshots
Fed up ,will leave as I shouldn't have to stress about things that cant try and save me money.
Not got the tome or the energy when company's cant do there job properly !!
Ask trustpilot for my information .
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Denise, thank you for your review, sorry to hear you have not had a great experience. We appreciate you providing some additional details so we can review your query.
Unfortunately, some payment methods such as PayPal and Buy Now, Pay Later are not supported for tracking. You can view all eligible payment methods within each retailer tile in the app. Our team have responded to your recent email with some more information. If there is anything further we can help with, please do not hesitate to get in touch.
Good app and easy way to save more and…
Good app and easy way to save more and reduce your phone bill.
However you need to be consistent to build it up as they do monthly targets.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Susan, Thanks for your review! We’re really glad to hear you’re enjoying the app and finding it an easy way to save on your phone bill, that’s exactly what we’re here for 🙌
You’re absolutely right that consistency helps when it comes to building up your rewards, especially with monthly targets in play. They’re designed to give a little extra boost to your earnings, but every bit of rewards adds up over time too.
Thanks again for your feedback, we appreciate you being part of Airtime Rewards!
great idea if the shops are near you
the idea is great but if you live out in the sticks or maybe a town that doesn’t have an abundance of shops then it might be a small range of shops applicable to what you can get you money, for the ones that do work 99.9% is great but i did have one for quite a large amount but it didn’t show and when i raised a ticket they said it hadn’t tracked and i copied the link so there isn’t a lot i could do about that. but other than that its been great
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Peter! Thanks for taking the time to share your experience, we really appreciate your honest feedback.
We’re glad to hear you like the idea behind Airtime and that, overall, it’s been working well for you. It’s true that the range of retailers can feel a bit limited depending on where you’re based, and we understand how that can impact how much you’re able to earn.
We’re also really sorry to hear about the larger transaction that didn’t track, that’s definitely frustrating, especially when you’ve followed the correct steps. While most purchases track successfully, there can be exclusions to the offers, but we know that doesn’t make it any less disappointing.
It’s great to hear that aside from that, your experience has been positive. Your feedback is really valuable and helps us continue improving, so thanks again for sharing it with us!
Hadn't used too much as I rarely spend…
Hadn't used too much as I rarely spend money at the retailers in their network. Not impressed that my account was closed without warning with just under the minimum to cash out sat in the account plus an additional two transactions that were worth almost as much again that I did on the day they apparently shut my account. No response yet to my email asking for clarification of why the account was closed or whether I can transfer my info to a new account attached to a different mobile number.
Updated from 2 to 4 stars as it appears airtime support have now reinstated my account and the transactions I did last week have tracked. As I rarely use the stores in the airtime network it will take a while to accrue some cashback but any cashback is better than none in my opinion.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey! Thanks for your review, so sorry to hear you have not had a great experience. We have requested some account details through Trust Pilot. Once we have these, we'll ensure this is reviewed immediately.
Why wouldn’t anyone join Airtime
Why wouldn’t anyone join Airtime. Using the cards in your Apple Wallet automatically registers a purchase made and if the shop supports Airtime you receive a percentage of that value to your airtime account.
To date I have had £75 taken off my EE mobile phone bill and have a further £16 available to use on my next bill.
Excellent easy to use way of saving - 100% recommend.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey David, thanks so much for the amazing review! 😊 We’re really glad to hear how easy you’re finding it to earn rewards just by using your everyday cards. Even better that it’s already saving you money on your EE bill! £75 off with more to come is brilliant 👏
Thanks again for the recommendation, it really means a lot to us!
Not for me
I very rarely use the advertised outlets. Those that I have used no longer belong to the scheme. It takes years to get to the required £10 minimum reward to redeem.
I’m not keen on connecting my bank account to join their other scheme.
I wouldn’t have signed up had I known how limited the cash back was.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Diane, thanks for your feedback, we’re really sorry to hear about your experience. We understand how frustrating it can be when retailers you’ve used are no longer part of the scheme, and when it feels like rewards take a while to build up. Our offers change from time to time as retailers join and leave, but we’re always working to bring in a wider range of retailers to give you more choice and better earning opportunities.
We also appreciate your concerns about linking your bank account, it’s always optional, and we aim to be transparent about how it works so you can decide what feels right for you.
Your feedback is really valuable, and we’ll be sure to pass it on to the team as we continue improving the app.
Little benefit, poor responses.
Does not pay enough to make it worthwhile, and you can only withdraw minimum £10 at a time. It takes me 18 months to rack up that much trough normal spending so the whole thing is almost pointless. I think it is a poor deal considering the financial benefit the company is likely to be getting from having access to my transaction data. I tried to close my account and have my data deleted for these reasons but I’m now on the second time of asking and they have completely ignored me.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Andrew, thank you for taking the time to provide your feedback and we're sorry to hear you have not enjoyed your experience.
We appreciate you providing some details for us to look into this. We found we have only received one email from you regarding your request, that was recently. However, I can confirm your request has been actioned and you will have received a confirmation of this from our team.
Airtime is very unreliable!!
Very disappointed with Airtime & how unreliable it is!!
Recently made 3 transactions through the link, as advised & no sign of them on the app at all!
Also, a £2 bonus, which there is no sign of either!!
Rakuten is far more reliable & will choose them from now, instead of Airtime!
Update: Still waiting for April's transactions & bonus to appear on Airtime!!
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Lara, thank you for your review. We're very sorry to hear about this. We have requested some account details through Trust Pilot, as soon as we have these, we can look into your missed transactions and ensure you receive all eligible rewards.
Shocking Fraud Handling – No Protection, No Support
was scammed today for £200 through the Bits app, with the transaction going to Airtime Rewards Ltd. I did not authorise this payment at any point.
What is most concerning is that I actually spotted the transaction while it was still pending and blocked it immediately within the app, yet the payment was still processed and the money was taken anyway. This raises serious concerns about how secure this platform really is and whether user controls actually work.
I have absolutely no idea how this scam was carried out. I did not knowingly approve anything, and I have received no goods or services in return. This makes it clear that this was an unauthorised and fraudulent transaction.
Under the Payment Services Regulations 2017 UK, customers are entitled to an immediate refund for unauthorised transactions, provided they have not acted fraudulently or negligently. I acted quickly, responsibly, and took steps to stop the payment , yet it still went through.
What makes this even worse is the complete lack of customer support. Neither Bits nor Airtime Rewards provide a direct contact number. You are forced to rely on email support, which can take days or even weeks to get a response. That is completely unacceptable when dealing with fraud, where time is critical.
This experience has been extremely stressful and has also pushed my credit utilisation to 100%, which will now negatively impact my credit score.
Overall, this situation highlights:
1. Poor fraud prevention systems
2. Ineffective transaction blocking controls
3. Lack of urgent customer support
4. Failure to meet basic expectations
under Financial Conduct Authority (FCA) principles
I would strongly advise others to be cautious when using these services. Until this is resolved properly, I have no confidence in either company’s ability to protect its customers.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Danny, thank you for your feedback. So sorry to hear what has happened. Unfortunately, we're unable to locate any contact or details from the information provided here. However, we have reached out via Trust Pilot to get some details. As soon as we have these, we'll look into this immediately.
Okay, could be better
Been using Airtime for about two years now. When I first joined I earned quite a lot of cashback but this has slowed down with cutback after cutback and removal of retailers. Very frustrating some cashback takes 3 months to clear. However, it does feel nice when you're able to cash out and you see your mobile phone bill slashed. And nice to know you are talking to humans than bots/AI!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey! Thanks so much for sticking with Airtime Rewards for the past two years, we really appreciate your loyalty and honest feedback. We completely understand your frustration around the changes to offer rates and retailer availability, as well as the time it can take for some rewards to clear. These factors can vary depending on our retail partners, but we know it can be disappointing when things aren’t as quick or rewarding as they once were. It’s great to hear that cashing out still feels worthwhile and that saving on your mobile bill makes a difference, that’s exactly what we aim for. And we’re especially glad you’ve had a positive experience with our support team, we pride ourselves on keeping things human 😊
We’ll be sure to pass your feedback on, as we’re always looking for ways to improve the experience for our members. Thanks again for sharing your thoughts!
Great discounts and savings
Great discounts and savings. Customer service is very responsive and answers the questions raised. Staffed by humans not robots.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Stuart! Thank you so much for your kind words! We’re really pleased to hear that you’re enjoying earning rewards with us, and that our member experience team has been helpful and responsive.
Providing real, human support is something we truly value, so it means a lot that you noticed. We really appreciate your support 😊
Time consuming and inaccurate
I have to keep a list of retailers used as every month as there are lots missing - particularly Ebay. Bonuses get missed, but I think this is because so many retailers don’t get registered automatically and then I do a ‘missed transaction’ and when it does get tracked it is registered as a bonus and not just a purchase and so it doesn’t get registered for the monthly bonus. If it wasn’t that it keeps my EE mobile bill reduced I wouldn’t bother with the system as it is very time consuming chasing and checking if transactions have been registered
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Sally, thanks for taking the time to share your feedback, we’re really sorry to hear about your experience.
We understand how frustrating it is to have to keep track of transactions and chase missing ones, especially when things like bonuses don’t apply as expected. Retailer tracking (including with retailers like eBay) can sometimes vary depending on how the purchase is made, but we appreciate that this doesn’t make it any less time consuming for you.
If you haven’t already, please get in touch with us directly so we can take a closer look at your account and help where we can, we’d really like to improve this experience for you.
Airtime
An easy and free way to make money on o produces . The points soon make up pounds.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Irene, thank you so much for your feedback! We’re really glad you’re enjoying an easy, free way to earn, those points really do add up to pounds 😊 If there’s ever anything we can help with, feel free to get in touch!
Easy way to accumulate points on phone bill…
Easy way to accumulate points that can be converted into money towards your monthly payment on mobile phone.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Margaret! Thanks for your review! Great to hear you’re finding it an easy way to build up points and put them towards your mobile bill 😊 Let us know if there is anything at all we can help with.
Very useful tool
Very useful tool. Only small amounts each time, but it adds up! Quite time consuming to maximise the various benefits.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey John, thanks for your feedback! We’re glad you’re finding it useful and seeing those small amounts add up 😊 We appreciate your point about it taking a bit of time to maximise all the benefits, and we’re always looking at ways to make that easier.
Better than nothing
Takes a long time for purchases to reach reward stage. I only use a few retailers eg Boots Argos, Grape Tree as most retailers are " high end ". Sometimes when a retailer is highlighted I get the message that there is no branch in my area even though there is a shop nearby.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Sylvia, thanks for sharing your feedback with us, we really appreciate you taking the time to highlight your experience.
We understand that the time it takes for rewards to become available can feel quite long, and we can see how that might be frustrating. We also appreciate your comments about retailer variety, it’s helpful to know which brands you regularly use and where you’d like to see more options.
Regarding the message about no nearby branches, we’re sorry for any confusion this may have caused. This can sometimes vary depending on how offers are set up, but we’ll be sure to pass this on for review.
Thanks again for your honest feedback, it’s really valuable in helping us improve the experience.
It's OK
It's OK. I fond it doesn't calculate all the shopping. have several times bought items and not added to account.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey Mary, thank you for your review, very sorry to hear of the missed transactions on your account. If you could please contact the team, we can look into this further and ensure you receive your eligible rewards.
Honestly
Honestly, I’m really disappointed.
When I first started with this company, I was able to withdraw £30 a month with no fees, which felt fair and straightforward. However, I’ve now discovered that withdrawals have been reduced to just £10 per monthand on top of that, there are fees. That’s honestly ridiculous.
With such a low limit, it now takes several months just to withdraw my own money. It feels like my funds are being unnecessarily held, and I have no idea who thought introducing this change was a good idea.
What makes this even more frustrating is that I’ve been a loyal customer. I’ve recommended this platform to several people, and to now be treated like this is really disappointing.
At this point, I’d like to withdraw all of my money and remove the app entirely- if that’s even possible.
Overall, this experience has been very poor, and unfortunately, I have to give it one star.
Customers who earned their cash way before these rules were introduced of fees should have been given an opportunity to withdraw without being penalised - and I would love a follow up to be able to do this.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey! Thank you for taking the time to share your feedback, we’re really sorry to hear how disappointed and frustrated you’re feeling.
We completely understand how important it is to have clear, fair, and accessible withdrawal options, especially as a long-standing and supportive customer who has recommended us to others. Your experience and loyalty genuinely mean a lot, so it’s tough to hear that this has left you feeling let down.
We appreciate you highlighting your concerns around withdrawal limits, fees, and the overall process. Please be assured that your feedback has been heard and will be shared with the relevant team as we continue to work on making improvements across the platform.
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