Air Serbia Arvostelua 

Mit diese Gesellschaft ich schreibe seit 12.11.für eine Entschädigung wegen fast fünf st.verspätung und die antworten gar nichts aus Emails einfach ignorieren.Aber falls wir fallsch Flug oder datum buchen ohne versicherung zum zahlen die nehmen fast ganze betrag.Schämlos

Iniciei a minha viagem dia 4/01/26, Bucareste hora 16h05, voo cancelado, voo subtituicão dia 5/01/26, 4h30 Belgrado, dia 8/01/26 viagem para Istambul, 00h30 , voo de ligação ás 9hoo chegada a Oslo as 11hoo locais uma viagem de 4 dias, alem de perder 4 dias de trabalho,

I missed my connected flight to Gothenburg due to delay. Since there was an amazingly long queue, I bought my new flight ticket from Belgrade to Sweden myself. Therefore I applied AirSerbia to compensate that expense but I have not received any response yet. Terrible experience in all aspects.

Worse airline. If you need to reach their customer service for any reason you are UNABLE. They do not answer. They owe me money and I have been trying to contact them for 4 months and no luck!

This company makes Ryanair looks like the best air company ever!
Booking Reference FUSWQN.
Looking as a company with just make money not thinking about clients.
150 pounds I paid for ticket 30 pounds for prebooking in Friday.
In weekends did not check my emails. Monday I need pay 50 pounds more, because prebooking just for 12 hours.
Call center just could tell you "SORRY", nothing help. Extremely not recommending this Company.

20 Stunden Flugeverspätung, schlechte Informationen am belgrader Flughafen, keine Versorgung mit Snacks während der 20ig stündigen Verspätung. Und dann gibt es verhöhnende 11 Euro Gutschrift. Nie wieder Air Serbia

Compagnie au top avec du personnel aux petits soins et un service client très réactif.
Je recommande

Air Serbia war für mich ein kompletter Reinfall. Verspätungen, Anschluss verpasst, Chaos – und wenn es dann wirklich darauf ankommt, kommt null echte Unterstützung. Statt Lösungen gibt’s nur Floskeln und Weiterreichen. Am Ende bin ich nur durch den Goodwill einer anderen Airline bzw. mit Bahn nach Hause gekommen.

Richtig schlimm: der Umgang danach. Claims eingereicht, es wird „60 Tage Bearbeitungszeit“ genannt – und dann passiert… nichts. Ruft man an, wird man wieder auf E-Mail verwiesen. E-Mail? Schon längst geschrieben. Das fühlt sich an wie System: abwimmeln, aussitzen, hoffen, dass der Kunde aufgibt. Nie wieder.

Gibt keine unpünktlichere und unzuverlässigere Airline. Nie wieder!

Terrible experience with Air Serbia.

I was given a 40-minute connection and explicitly assured by a stewardess that the next aircraft would wait. It did not. I missed my connection due to Air Serbia’s misinformation.

I was then rebooked with a five-hour wait, rerouted via Istanbul with another four-hour layover, and my final flight to Valencia was delayed by 1.5 hours. The disruption was extreme.

The lounge voucher provided was useless: poor quality, almost no food, and the lounge closed before my next flight.

Severe miscommunication, long delays, and inadequate passenger care. I do not recommend Air Serbia.

Air Serbia is an absolute nightmare. My baggage was destroyed, my flight delayed, and despite repeated follow-ups, they couldn’t care less. Customer service is as bad as their fleet – incompetent, indifferent, and unprofessional. This blatant disregard for passengers’ rights, in violation of the Montreal Convention and EC 261/2004, is shocking. Avoid these lines at all costs. Case nr 32865

Very dissatisfied as a Business Class passenger. During the control after customs and the scanner, the security worker opens my suitcase and takes out the desandorans that was there by mistake, but after that she decided to search all my hand luggage, turn it out - by the way, she is very rude and has a condescending tone, throws all my things out and leaves me to put them together myself. the bottom of the bottom - tickets paid for €2000

Beim Rückflug wurde mein Koffer massiv beschädigt. Es handelte sich nicht um einen kleinen Kratzer, sondern um einen klaren Schaden, der den Koffer praktisch unbrauchbar gemacht hat. Selbstverständlich habe ich den Schaden ordnungsgemäß reklamiert und alle erforderlichen Unterlagen eingereicht.

Was danach folgte, war schlicht frustrierend:
Keine zufriedenstellende Lösung, kein Entgegenkommen, keine Entschädigung.
Nicht einmal eine teilweise Kostenübernahme – beispielsweise 50 % des Kofferpreises – wurde angeboten. Stattdessen erhielt ich nur ausweichende Antworten, die dem tatsächlichen Schaden in keiner Weise gerecht wurden.

Ich erwarte von einer Airline zumindest ein Mindestmaß an Kundenservice, Verantwortung und Kulanz, insbesondere wenn der Schaden eindeutig während des Transports entstanden ist. Dass hier überhaupt keine Lösung angeboten wurde, ist für mich nicht nachvollziehbar und enttäuschend.

Aufgrund dieser Erfahrung kann ich Air Serbia leider nicht weiterempfehlen. Vertrauen und Kundenorientierung sehen für mich anders aus.

I had the pleasure of flying with AirSerbia (A319) and I must say that it was one of the most professional flight experiences I have ever had. from booking to landing, everything was superbly organized and the service was simply first class. The staff was nice, and really helpful. Maybe I did not have a chance to have a bad experience yet, but for now I have only praise. .

The AirSerbia staff is incredibly professional. The crew on board was always attentive and courteous!
Overall, I can only warmly recommend AirSerbia. For those who value high levels of professionalism, luxury and excellent service, AirSerbia is definitely the right choice.

Everything was smooth and nice. Even with 50min transit in Belgrad (and by the departure delays in Athens airport only 5 min Transit time in Belgrad) there were no issues. The next connecting flight to Dusseldorf waited direct next to the park position from the first flight and as i by the gate for Dusseldorf arrived one floor over, this was still not open yet!

I booked a flight from Stockholm to Athens and back with a layover in Belgrade (50 and 40 minutes layover time). I knew the layover time was rough, but checked and saw that Belgrade airport is fairly small and thought it was okay. I didn't check trustpilot before, else I would have not done it.

Trip to Athens was the better one, but still very stressful. My flight to Belgrade got delayed while everyone was already seated in the plane and I was running for my life to reach the plane to Athens (I was the last person (they luckily waited) and closed it immediately after me. Staff at the gate was really friendly and on all 4 flights the most positive goes out to the cabin crew. Friendly and giving their best to serve the customers. My friends on a flight from Prague to Belgrade (where we were planning to meet), didn't make it as their plane got delayed for an unknown time (they booked a completly different flight with a different airline at their own expanse and hope that they get refunded by Air Serbia).

The trip back was way worse. It was a combination of multiple external issues (Greek plane communication crashed, Belgrade snow and Air Serbias lack of skill). First flight got delayed multiple times without clear communication, on Flightradar it was clear that the plane has not even started from the previous airport on the way to the current. In the end 7 hour delay with a clearly missed second flight. Once arrived in Belgrad at 1 am, pure chaos. 400 people stuck in a queue to get there new flight set up, another queue for a free hotel. Terrible and clearly understaffed for the chaos at the time (not just the Athens flight, but many others as well). Luckily there was some stuff realizing that it does not make sense to keep the order correct (baggage drop, check in, ...) and helped people at different places as well without discussing, but not all staff was like that. Some kept resisting to push you to the huge queue. I feel sorry for the people stranded there the whole night.

In the end I got a flight, that was not on the original flight list, seemed like they made something happen. But of course that one got delayed for more than 2 hours as well. Common pattern.

In the end, I will never ever use Air Serbia again, I am also not planning to use the plane to Belgrade in case I will ever visit Serbia. But again, love goes out to the staff that realized the situation, stayed cool and just did the best they could.

Had a flight with AirSerbia from Zurich to Malta via Belgrade. The checked in bag was never delivered after 7 days. After providing AirTag info where bag location can be cleared seen in Zurich Airport T2, AirSerbia doesnt respond to email nor answer calls made to their CS hotline. Ridiculous how they just completely ignored their customers

Oh God, what a torture this airline is. On the 4th of January 2026, the forecast said to expect huge snowfall in Belgrade, and somehow Air Serbia couldn’t predict what would happen. They didn’t prepare at all. They didn’t have enough personnel to deal with people needing to rebook their flights because of delays.

Our Air Serbia flight was delayed from our first destination, and we missed our connecting flight in Belgrade. Although the connecting flight was still on the ground and had almost an hour of delay, the gate was closed. I really don’t understand why they didn’t wait for us and why they closed the gate. But that was how the gate to hell opened.

Workers at the airport were organized in perfect chaos. They didn’t know what information they were giving out; everything needed to be double-checked with different personnel. The same goes for Air Serbia personnel. We were waiting in line at the Air Serbia ticket counter from 21:30 to 06:30 the following morning. We were standing in line for 9 hours, and there were people with small children waiting as well, but Air Serbia just didn’t care.

All we got was one bottle of water and one small sandwich after 4 hours, and then again nothing for another 4 hours. Nobody told us anything, no information, no emails, nothing. For probably more than 900 people who needed new tickets, there were only TWO people working.

The attitude of the workers was extremely rude and mean, but they are working in customer support, so of course they should know how to deal with angry people who are standing in line for so long without any information. After this fiasco, I lost all trust in them. This airline is not family-friendly actually, it is not customer-friendly, PERIOD. If you have a choice, stay away.

Everyone can understand that they cannot do anything about the weather (as we were hearing all the time from them), but you can deal with your customers in a more human way.

And just one example of their perfect communication: the flight should have left at 17:05, and at 16:57 it was still written as on time and no information about gate 😂. Like, really? Do I need to use FlightRadar and do their job? Is it so hard to write the word DELAYED on the departure board and send an email?

Literally, the worst flight you can take and I write this as a Serb. Pick any other company for your destination. ANY. OTHER. ONE. They price gouge. The service is subpar. Flight crew are extremely unpleasant and unprofessional.

Wir sind von Istanbul über Belgrad nach Frankfurt geflogen. Dabei hatte unser Flug von Belgrad nach Frankfurt 6 std Verspätung. Es gibt keinerlei Auskunft keinerlei Service, die Arrogantesten Menschen überhaupt. Wir als Passagiere sind auf Hilfe angewiesen aber mit die Mitarbeiter von AIR Serbia interessiert es nicht, sie diskutieren sogar mit uns!! So eine Frechheit, nie wieder werde ich damit fliegen oder jmd es empfehlen! Und als Ausrede werden die Wetterbedingungen in Deutschland genannt! Reinste Lüge! Das Wetter war gut, man wechselt doch auch nicht das Flugzeug wenn das Wetter schlecht ist???! Für Idioten halten Sie ihre Passagiere auch noch! Ein Stern ist definitiv zu viel, die statt selbst ist genauso Arrogant und unfreundlich! nein Danke.

We picked Air Serbia for a flight from Athens to Florence, as part of my daughter's vacation with a friend, in Europe this new year (2026). It was such a poor experience, that I decided to put in the effort to warn others with this raw review.
Overall, the outbound flight Athens to Belgrade was 2 hours and a few minutes late and the flight from Belgrade to Florence was about 2 and a half hours delayed. Not too bad by itself, but what these delays meant, was passengers needed extra help to understand what was going on with their travel plans, and this is where the airline failed it's passengers. In Athens, there were a few employees of Air Serv (a contractor) who essentially told the passengers that Air Serbia had not empowered them to help the passengers and in fact they did not even have access to connection info. Worse - the airlines own website does not provide flight status info and neither can one get real time info from standard sites like flight aware etc.

After we boarded, we met the first real airline employees and their standard response to everyone was - we have no information - wait till you land. The lack of pride in their job was evident, and perhaps can be lived with, as they operate as a low cost airline, and one can imagine their employees have no incentive to go above the absolute minimum effort. However, how does one reconcile with the lack of humanity, in their attitude to the very people paying them. The flight crew's standard response was - check the Belgrade airport screens or website - Air Serbia does not provide flight status for any flight.

The final cruelty was after we landed. The agents at the gate kept repeating - go to the transfer desk - to any connecting passenger question. We landed at their gate C10 and the transfer desk was after C3 and a good walk away. Not a single employee had a list of connections and gates identified? Why not?

The transfer desk was operated by the airport and again they could not provide any real assistance. They would tell everyone who was not satisfied by the same information as on the board - to go past passport control and security and speak with Air Serbia. Recall it was Air Serbia employees that had sent the passengers to the transfer desk! They told us to go to gate C10 A right below where we had landed for our connection to Florence. The others, whose flights had been cancelled or had already departed were dismissed outside security - to the counter. The ultimate injury added to insult, was a few minutes later when we got to C10A gate, the boards said 'new gate' - and it was A7A right at the other end of the terminal building. Another unnecessary cruelty by the airline, (or perhaps the airport here) was they loaded buses with passengers and then waited on the tarmac for 30 minutes or so before taking them to the plane. They stuffed the buses beyond capacity and then made it uncomfortably hot while it was cold outside and even snow on the ground at Belgrade. I shoved open the bus window as did some others when it had become unbearable to the claps of relief from the other travelers.

What was a great trip so far was completely ruined for us by such treatment. Do not fly Air Serbia -
1. They do not provide real time flight status and the ability to track their aircraft to estimate ones journey
2. If you are in any need of assistance, they have no one responsible to help
3. The corporate culture promotes cruelty and suddenly apathy became welcome, in comparison to dealing with the airline's employees both on the ground and in the air
4. They do not respect your time
5. If they cancel your flight or you miss your connection, you are not rebooked on the next available airline or any such help. You need to fend for yourself and they give you the run around instead of options

It was heartbreaking to see mothers with kids, and elderly folk, and others struggling to deal with this bunch of sad, uninterested employees. Do not fly Air Serbia is my recommendation after these two flights and 2.5 hours at Belgrade airport