Air Serbia Arvostelua 

Wir sind im Sommer (August 25) mit Air Serbia geflogen. Beim Hinflug nach Griechenland mit 1 Zwischenstopp in Belgradmit 2 Unterschiedlichen Flugzeugen als auch beim Rückflug. Das Personal war soweit in Ordnung obwohl ich das von anderen Namhaften Fluggesellschaften auch deutlich besser kenne, aber es gibt eigentlich nichts wirklich Negatives über das Boardpersonal zu sagen. Was allerdings wirklich unter allererste Sache war, ist der Service wenns um Beschädigungen beim Gepäck geht. Wir haben sowohl bei der Ankunft in Griechenland als auch bei der Rückkehr nach Deutschland Mails geschrieben mit den Beschädigungen. Es war schon eine Absolute Katatstrophe WIE mit dem GEpäck beim Aus und Einladen umgegangen wird. Konnte es persönlich sehen beim Blick aus dem Flugzeugfenster und konnte da unsere eigenen Koffer sehen wie sie über mehrere Meter einfach geworfen wurden und grob Landeten. Ende vom Lied das 3 von 5 Aufgegebenen Koffern so übel Beschädigt wurden das sie nach der Ankunft in D in den Müll wanderten. Ankuft G waren 1 Rad Abgerissen mit Handgroßem Loch im Koffer, an mehreren Stellen große Risse (Musste in G mir Panzerband zum Kleben besorgen)
und auch dem Rückweg gingen die Restllichen Koffer kaputt also konnte ich in D 5 von 6 Koffern direkt in den Müll werfen. Habe insgesamt 3 Mails an Air Serbia gesendet und es kam außer einer Empfangsbestätigung keinerlei Mail, keine Entschuldigung und erst recht keine Entschädigung für Koffer die über 450€ gekostet haben und die mit dieser Reise gerade mal die 2 Reise hinter sich hatten und die erste Reise ohne jegliche Beschädigungen überstanden haben und das ins selbe Land und zurück

When I flew from Belgrade everything was on point. When I flew from Nis, they took us from plane and organised like immigrants, the lady checked my EU passport like I would be criminal, the flight had 1 hr delays and nobody told us anything. Then it was delayed “only” 30 min. I had to rebook my ride home 2 times and lost 20€ because of that!!

Perfect service, polite and friendly staff who looked after us and those around us really well on both trips from Malta and to the UK.
Soft landings and well controlled cabin pressure helped ease an discomfort felt.

I’ve never experienced anything like this with any airline before. Air Serbia refused to allow me to bring my 2-year-old child’s cabin-compatible Cybex Priam stroller with me to the gate — not even to drop it off there. They forced me to check it in at the counter, charged me for it, and left me to manage an exhausted toddler with no way for my child to rest or sleep while waiting at the gate.

Every other airline in the world allows parents to bring a small foldable stroller up to the gate — it’s basic common sense and decency when traveling with a young child. But Air Serbia’s staff insisted on this so-called “rule,” which I strongly doubt even exists, and showed zero empathy or flexibility.

This made my trip an absolute nightmare. My child was overtired, crying, and completely uncomfortable, while I was left struggling through the airport alone. Air Serbia should be ashamed of how poorly they treat families traveling with infants and toddlers.

I will never fly with Air Serbia again, and I strongly advise other parents to avoid this airline at all costs if you value your sanity and your child’s comfort.

Questa compagnia aerea è talmente scadente che ritengo davvero scandaloso le sia consentito di atterrare negli aeroporti europei.
Sembra di avere a che fare con le aziende degli autobus.
Forse gli autobus sono migliori...
CANCELLANO VOLI SENZA AVVISI, ripeto senza avvisi sui tabelloni.
NON ESISTE UN SERVIZIO ASSISTENZA, rispondono degli operatori che non sanno dare alcuna informazione.
PERDONO I BAGAGLI
Abbiamo ritrovato i bagagli abbandonati a caso in un salone dell'aeroporto a Belgrado, in un angolo a portata di tutti.
GLI AEREI CADONO LETTERALMENTE A PEZZI.
È davvero una compagnia aerea VERGOGNOSA, fa talmente schifo che se racconti in giro le esperienze non ti credono.
Sono davvero perplesso di come sia possibile consentire un simile servizio in aeroporti prestigiosi..

Quando cancellano i voli se non vai tu a stressare il personale dell'aeroporto pretendendo voli sostitutivi la compagnia non ti notifica nulla e (se lo chiedi) ti manda il rimborso il giorno seguente.. anche se prima tentano di rifilarti un voucher con scadenza breve.. RIDICOLO.
nel mio caso al Marco Polo di Venezia è stato l'aeroporto ad autorizzare l'imbarco su un'altro volo in assenza di comunicazione con la compagnia... neanche nella savana.....

Ah dimenticavo
Quando fai scalo, se non vai personalmente ad insistere che i tuoi bagagli vengano registrati sul secondo volo nella maggior parte dei casi rimangono all'aeroporto di scalo e vanno persi. Il personale generalmente non è preparato a riguardo e ti garantisce che il bagaglio è registrato, poi se chiedi di verificare si accorgono che non c'è...
Sembra che l'intero organico di AirSerbia sia composto da stagisti non formati. RIDICOLO

Air Serbia damaged my brand-new bag. Upon landing in Skopje and collecting it from the carousel, I discovered that one of the wheels was broken. I tried to locate baggage services to lodge a report, but there were no ground handlers available at 12:30 a.m. Customs staff advised me that no one was on duty and told me to take photos and submit a claim online. I did exactly that and filed a claim immediately.

Three months later, after following up multiple times, Air Serbia informed me that without an airport report, they would not compensate me! They completely ignore the fact that there were no ground handlers available at 12:30 a.m. This seems to be their way of avoiding responsibility—by not enforcing the presence of a ground handling team so they can wipe their hands clean.

Disgusting company. I will never fly with them again and will not stop until I am compensated for this. To make things worse, they also change your flight at the last minute and put you on a charter flight under the same conditions as their own planes—which are literally falling apart.

Stay away and save your money!

Na letu od Antalije do Beograda, iz kofera su mi ukradene 3 marame koje su bile namenjene kao poklon,jadno

Alla våra fyra flyg var försenade, och inte bara 10 min sent utan flera timmar sent. Detta resulterade i att jag och mitt sällskap behöver sova på arlanda över natten.

Dålig information.
Slitna plan.
Håller inte tiderna.

FRUKTANSVÄRT REKOMMENDERAR INGEN ATT FLYGA MED AIR SERBIA!!! Betala lite extra och flyg bättre är mitt tips!!!!

What a **** company.
I brought an expensive empty water bottle in my bag. Checked it in in Denmark. Brought it to Albania. EMPTY!

On my way back they opened my bag after is was checked in. And they threw out an EMPTY CONTAINER. Why? What hazard did it pose.

Would give zero stars for the complete lack of service and this was just the last straw.

Would NOT recommend.

Choose another airline if possible. 👇

I filed a claim for a delayed flight in July and still haven't received a response. I've emailed several times for an update, but I get no response. Very disappointing!

Ik heb eigenlijk een prima ervaring met ze. Heenweg vloog alles op tijd. Vriendelijke crew. Behoorlijke landing skills van de piloot. Was een flinke draai zo laag bij de grond.
We kregen een broodje en wat te drinken. We moesten overstappen. Ging ook prima. Snelle afhandeling en bagage op tijd.
Terugweg hadden we bij de tweede vlucht wat vertraging, maar dat kwam omdat 2 passagiers heel erg laat waren. Tijdens de vlucht werden we goed op de hoogte gehouden over de vlucht zelf en de weersomstandigheden. Het waaide flink. Dus Tsja. Helemaal prima kan niks anders zeggen.

vol Split-Genève avec escale à Belgrade: arrivée à Genève avec 2h de retard, 4 bagages égarés, 3 retrouvés le lendemain, le 4ème après 2 semaines, suite à de multiples échanges de mails.
je n'utiliserai plus jamais cette compagnie

Da mogu 0 bi dala!!!! Usluga UŽAS!!!! Spori,neljubazni,naplaćuju nešto sto nije po zakonu,kasni avion,užasni ste!

Mitt utgående flyg var försenat en halvtimme, och mitt returflyg ställdes in dagen före avgång utan någon lösning. jag var tvungen att boka ett returflyg med en annat flygbolag. Min resväska försvann på utgående flyg och jag har fortfarande inte fått tillbaka den, vilket innebär att min korta semmester var förstörd .

Not sure why and how, but I have been using Air Serbia for years now and my experience was always lovely . Flights, customer support, just all.

Vi tok fly fra oslo tilTirana med Air Serbia. På vei til Tirana ble flyet vårt over 2 timer forsinket, som resulterte i at vi ikke rakk transfer. Vi var 3 timer på flyplassen i Beograd uten noe informasjon før de fikk oss ut og på vei til et av de verste hotellene jeg har vært på.
På vei hjem skjønner jeg fremdeles ikke hva som skjedde..flyet fra Tirana var forsinket, og vi hadde kort tid på transfer,men vi rakk det. Så viser det seg at de allerede har booket oss av flyet av en eller annen grunn. Vi ble nektet å komme ombord, selv om flyet fremdeles ble boardet. Det endte med ny runde med overnatting i Beograd igjen. 2 ganger på 5 dager.
Vi fikk ikke en forklaring på det heller. Det er uten tvil den dårligste servicen jeg noensinne har opplevd. Frekke folk, ingen forklaring, og alle 4 flyvninger var forsinket. Jeg kommer aldri til å benytte meg av Air Serbia igjen, og anbefaler ingen andre å gjøre det heller.
Vi var på jentetur, og mistet en soldag som er kjedelig, og vi kom hjem et døgn for sent men det verste var den elendige servicen. Det er ikke greit og jeg håper ikke at dette selskapet får fortsette!

Flight from Tivat to Belgrade delayed two hours except they didnt tell us and just kept the boarding sign blinking when there was no plane. I asked what was going on and no one knew. Missed connecting flight so they put us up in a horrible hotel away from the city centre. Do not travel with Air Serbia - they are slow and incompetent and rude. They seem to be unaware that they are completely unprofessional operating in substandard conditions - oh yes, it was so funny when the plane landed and all the business class curtains crashed onto the floor- they can’t even get their fixtures right!

Got stuck in Serbia because of them. They delayed the flight by 2 hours promising us our connecting flights would still fly. They did not... The hotel I got to sleep in because of this was very rundown. The staff everywhere in Serbia was unhelpful and they kept bickering even at each other. What a horrible country.