Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... Näytä lisää
Yritys on vastannut
Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... Näytä lisää
Yritys on vastannut
Wow! Very easy to use, comprehensive search results, easy to filter and sort. Found the best deal very, very easily! Fantastic work on a great website. A+++ I've got to say, so many websites out... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
Yrityksen kirjoittama
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
Yhteystiedot
Auckland, Uusi-Seelanti
- drive@airportrentals.com
- airportrentals.com.au
4,6
Erinomainen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Effing useless customer service
So, so poor. Facilitated a car hire booking at Launceston Airport with Ace Car Rentals for 4pm pick up. When we arrived to collect the car, Ace Car Rentals was closed. They close at 4pm. So why on earth did AirportRentals facilitate a booking for a time when the business would be closed to customers?
AirportRentals, in their response to this review said that there was a phone number on the booking voucher. Yes there is - for Ace Car Rentals.
But because we booked with AirportRentals we couldn't resolve the issue direct with the car hire business - we had to go through AirportRentals. For whom there was NO contact phone number. Rather disingenuous of AirportRentals to suggest we could have telephoned them.
With no way to actually talk to them, we resorted to using live chat only to get conflicting information....a vehicle is on its way, whoops sorry there now is no vehicle, sort it out yourselves.
Absolutely useless company that delivered ZERO useful customer service.
And to clarify their response, yes we did get a car - but only because someone at the airport informed us that we could approach Hertz and they would facilitate a car rental with the same booking information.
Avoid!
** Can AirportRentals or Ace Car Rentals explain why the payment from our credit card account was deducted by Bargain Car Hire?
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AirportRentals.com.au
Thank you for your follow-up.
We’d like to clarify a few points. Your booking confirmation voucher includes both the supplier contact details and our support contact number. Under the pick-up instructions, it also states that Ace Rental Cars is operated by the Hertz Group, which explains why you were assisted at the Hertz counter.
We understand your concern regarding contacting us, and a member of our team will reach out to you directly to guide you on where this information is located on your voucher and address any remaining questions.
In relation to the charge from Bargain Car Hire, we can confirm that we do not store or share customers’ card details. As your booking was not with Bargain Car Hire, we would recommend contacting them directly to clarify this charge.
Thanks
Tanya
---------------------------------------------------------------------------
Hi There,
Thank you for your feedback.
Based on our records, your booking was not with Bargain Car Rentals, but with Ace Car Rentals. This is clearly stated in your booking confirmation, along with the correct pick-up instructions and supplier details. We have also confirmed with Ace Car Rentals that the vehicle was successfully collected.
We also note your comment regarding being unable to contact us. Our phone number is included in the confirmation voucher, and our support team is available via both phone and live chat. We regret any difficulty experienced in reaching us at the time.
If you would like us to review this further, please feel free to get in touch with us.
Kind regards,
Tanya
Site easy to book through
Site easy to book through. Excess premium very reasonable. Highly recommend.
13. huhtikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Karen,
Thank you for your kind words! We're thrilled to hear that you found our site easy to navigate and our insurance options well priced. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Great.
Very easy to navigate. Got the car we wanted. No hidden fees or charges and no security deposit needed with the company we went with. Easy to contact too.
12. huhtikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Louisa,
Thank you for your kind words! We're thrilled to hear that you had no difficultly finding and booking the vehicle you wanted. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
seamless system
11. huhtikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Terry,
Thank you for your kind words! We're thrilled to hear that you found it easy using our website. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Website easy & uncomplicated to navigate
7. huhtikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Julie,
Thank you for your kind words! We're thrilled to hear that you found our website straightforward to use. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Quick and easy great price!
9. huhtikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Ryszard,
Thank you for your kind words! We're thrilled to hear that you found it easy to book with us and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
DO NOT USE Airport Rentals.
They are just a booking platform who took a $95 deposit which the car company we rented from (East Coast Rentals), said that they had never received from Airport Rentals.
We paid Airport rentals for insurance but were then charged more by East Coast Rentals who said Airport Rentals never honour the insurance. We had to buy further insurance from East Coast as the insurance we bought through Airport Rentals was worthless.
East coast said Airport Rentals is an overseas firm that they had never been able to collect from.
I should have just gone straight to a local company like Budget, East Coast Rentals or Hertz and skipped Airport Rentals. My mistake, one I will never make again.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AirportRentals.com.au
Hi Allison,
Thank you for your review. We’re sorry to hear about your experience, however we have not received any booking details from you and are therefore unable to locate or verify this reservation in our system.
We would also like to clarify that we are not an overseas company. We are a New Zealand-based business with offices in multiple locations, and we have been working in partnership with East Coast Car Rentals for over a decade. We will be following up internally to understand why incorrect information may have been communicated to you.
In relation to insurance, our website & confirmation emails clearly outline that the protection purchased is provided by a third-party insurer (RentalCover). This policy is designed to refund your excess in the event of damage, and customers are not required to purchase additional protection offered by the rental provider. However, rental companies may still offer their own cover at the counter as an optional extra.
We would appreciate the opportunity to review this further. Please provide your booking reference starting with an IM or the name the reservation was made under so we can investigate and assist you directly.
Thanks
Tanya
Site is easy to use
Site is easy to use, would recommend fuller description of type of vehicle being hired eg air conditioning etc
4. huhtikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Sydney,
Thank you for your kind words! We're thrilled to hear that you found it easy navigating our website. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
David
Simple quick
3. huhtikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Bruce,
Thank you for your kind words! We're thrilled to hear that your experience was simple and quick. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Sophia
Vastaus yritykseltä AirportRentals.com.au
Hi Julie,
Thank you for your kind words! We're thrilled to hear that you found the online process easy and affordable. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
Very courteous and helpful consultant…
Very courteous and helpful consultant on the phone. Very efficient service
4. tammikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Evan,
Thank you for your kind words! We're thrilled to hear that you received excellent customer service and communication from our team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Nice and straightforward
Quick, easy and straightforward.
Selected the size of vehicle I required, looked at the choices and booked once I'd made my selection.
31. maaliskuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi There,
Thank you for your kind words! We're thrilled to hear that you found booking with us quick and straightforward. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Easy to book services I require
1. huhtikuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi There,
Thank you for your kind words! We're thrilled to hear that you found booking with us easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Kayla
Vastaus yritykseltä AirportRentals.com.au
Hi David,
Thank you for your kind words! We're thrilled to hear that you found it easy and efficient booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Thank you
Updating my review.
I initially experienced a few issues, but Manager Shin Woo stepped in and resolved everything quickly, professionally, and with genuine care. The level of dedication and follow-through was truly outstanding.
I can honestly say this is one of the best customer service experiences I’ve ever had. Really impressed and very grateful for the support.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AirportRentals.com.au
Dear Jack,
Thank you for sharing your feedback. We’re sorry for the frustration this experience caused and appreciate the opportunity to clarify.
After reviewing your case, we’ve identified that the price difference was related to an after-hours service fee. This fee is applied based on the selected pick-up and drop-off times once a vehicle is chosen, and applies when collections or returns fall outside standard operating hours at airport locations.
We agree that these fees should be clearly visible upfront. As this may not have been sufficiently clear during the initial search stage, we understand how this could be confusing when comparing prices. We’re currently reviewing how this information is displayed to improve transparency for our customers.
Thank you again for bringing this to our attention. Our team will be reaching out to you directly shortly to help resolve your concerns.
Kind regards,
Shin
simple and easy
30. maaliskuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi There,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Vastaus yritykseltä AirportRentals.com.au
Hi Kevin,
Thank you for your kind words! We're thrilled to hear that you found it easy to make your booking with us and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
This is the first time I've used this…
This is the first time I've used this and it was easy and understandable to book a car
29. maaliskuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Mark 😊
Thank you for your kind words! We're thrilled to hear your first booking experience was easy and straightforward. We strive to make the process as simple as possible, and your feedback is greatly appreciated.
Kind regards,
^Sophia
VERY EASY COMPANY TO DEAL WITH
Easy to cancel our booking with Kathrina’s assistance and make a new one that is a vehicle more suited to us
28. maaliskuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi Michael,
Thank you for your kind words! We’re thrilled to hear that you found our team very helpful and that changing your booking was a straightforward process. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Very helpful and assisted to secure the…
Very helpful and assisted to secure the best quote for our vehicle type
28. maaliskuuta 2026
Vastaus yritykseltä AirportRentals.com.au
Hi David,
Thank you for your kind words! We’re thrilled to hear that you found our team very helpful and that we were able to assist you in securing the best quote for your vehicle type. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Sophia
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