Aircraft Model Store Arvostelua 

1 108
•
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

My order was processed quickly by Aircraft Model Store (AMS). Shipping to my door (in South Africa) normally takes a week. With this recent order I experienced a problem with the one model I ordered.... Näytä lisää

Saanut 5/5 tähteä

Fantastic customer service. Jeffrey and Miles tended to my issue and they were quick to respond and help me out. Although it was a trickier one, they still managed to sort everything and get it al... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Over last couple of years I have spent hundreds and hundreds of pounds on planes for my son In January I ordered 4 planes for him, I order in advance as im a single parent and today on my sons birt... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I've found this store easy to deal with, friendly & accommodating. They have a vast range of models and I've made many purchases in recent years, with which I have been very satisfied. Ordering onlin... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Askarteluliike

Erilaisten ulkoisten lähteiden tuottama tieto

Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 93 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(1 108)

180 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I've been using AMS for a while and the…

I've been using AMS for a while and the model selection and quality is excellent. They come very well protected in the packaging. Hope to order some more soon.

14. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thank you for taking the time to leave a review. We’re glad you’ve been enjoying our models and the way they’re packed. Hope to serve you again soon!

Saanut 1/5 tähteä

Still waiting for my package

Still waiting for my package. Won’t be delivered until December the 13th at earliest without paying out for more postaged due to one item not available until the eleven. When the items bought on the November the 7th

25. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thank you for your review. I’m sorry to hear about the delay. If this is a pre-order item, we always show the estimated release date on the product page, although the timing is set by the manufacturer, so it can occasionally move. We’ll send you a separate message to check your order details so we can look into this properly for you.

Saanut 2/5 tähteä

My order was let down by Courier

Unfortunately you use Royal Mail for the delivery which was a nightmare re tracking information which was completely untrue( prove by CCTV)- obviously you have apologised and advised the issue has been reported to Royal Mail

21. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thank you for your review. Apologies again for the difficulties with Royal Mail’s tracking. We typically use Royal Mail for local orders, although we also offer alternative courier options. We’ll get in touch separately so we can check everything and move this forward for you.

Saanut 5/5 tähteä

Very nice

Very happy with the model, even more beautiful than the pictures. I won't hesitate to order other models from here :)

20. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thanks for your kind words. Delighted that the model looks even better in person. We truly appreciate your support and hope to see you back soon!

Saanut 5/5 tähteä

Arrived promptly a gift for my grandson…

Arrived promptly a gift for my grandson he was very pleased with the last one.

12. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We appreciate your review. Glad the delivery was quick and even happier to hear your grandson is enjoying the models!

Saanut 3/5 tähteä

The model itself is perfect

The model itself is perfect. But I paid for 48 hour delivery for a birthday. Got the confirmed delivery slot. It took 4 days, hence only 3 stars. If you buy something, allow extra delivery time, as it’s not accurate.

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We’re so pleased the model met your expectations. Apologies that delivery took longer than the 48-hour service you selected, as couriers do experience delays during the Christmas period. Thank you for your understanding.

Saanut 5/5 tähteä

I place a pre-order in July for display…

I place a pre-order in July for display model of the new Goodyear NT Blimp ..The customer service was great…my blimp will ship soon…Thank you…Michael..👍🇺🇸😀…..

18. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We appreciate your kind words. We’re happy to let you know your Goodyear Blimp model is already on its way to you. Thanks again for your support! 😊

Saanut 1/5 tähteä

Failure to refund

I had previously ordered and everything was fine. This time I placed an order in June for a model and by October it still had not arrived. I am aware that sometimes the manufacturer takes a while to deliver to the retailer, however, this was ridiculous. The store agreed to refund and said it would take 10 days. 2 weeks later and nothing. I communicated with the store and their response was that because it was now considered an old order their system would not refund and they had to do a manual refund. They asked for my details again and said it would take 7 days to hit my bank, and still nothing. Now I will need to raise a complaint with my credit card company. My advise would be to keep away from this company.

7. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

I’m sorry for the trouble you’ve had with both your order and the refund - that’s certainly not the experience we want for our customers. I’ll personally follow up on your refund to ensure it’s completed as soon as possible and will update you once it’s confirmed.

Regarding the delay with your order, please know the manufacturer sets the model release dates, and unfortunately, we don’t have control over those schedules. That said, I completely understand how frustrating the wait has been, and again, I’m sorry for the inconvenience caused.

Saanut 1/5 tähteä

AMS can't manage pre-orders, so don't bother

Don't pre-order from AMS.
Despite pre-ordering, I saw the item actually came into stock but they just haven't fulfilled my pre-order and they're now saying on their site it's in low stock - great, but where's my pre-order? I have had to chase them on this. For my second pre-order they just deleted the original item from their website and have done nothing about my pre-order, I have had to chase them again. My concern is that I still have 1 more pre-order outstanding, but as far as this one being fulfilled, I may as well flip a coin as to whether it happens or not. For items they have in stock, AMS are 100% fine, but don't ever use them for pre-ordering. I certainly won't be pre-ordering from them again.

2. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We’re sorry to hear about your experience with your pre-orders - that’s certainly not how we want anyone to feel. We always place our supplier orders based on confirmed customer pre-orders, but sometimes manufacturers release limited quantities, so fulfilment works on a first come, first served basis.

We’ll reach out to you separately to request a few details so we can check your orders and get this sorted for you.

Thank you for your patience and for sharing your feedback with us.

Saanut 5/5 tähteä

I have bought 4 different plane models…

I have bought 4 different plane models of there 1/250 1/250 1/200 1/200 they are great condition always arrived on the date it said it would arrive no missing pieces I will always buy from ams as it’s a great place to get your models from

29. lokakuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We're glad to hear you’re happy with your models and the service you’ve received. We truly appreciate your support and look forward to your next order! ✈️

Saanut 5/5 tähteä

Fabulous customer service and quick…

Fabulous customer service and quick shipping of products. Was kept up to date on delivery.

6. lokakuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We are delighted you enjoyed our service and fast delivery.

Saanut 5/5 tähteä

Helpful staff when I made a mistake to…

Helpful staff when I made a mistake to my phone online order, they were quick to respond to my email and able to rectify my order

3. syyskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We're glad we could resolve the issue for you without any hassle, and thank you for taking the time to share your review.

Saanut 5/5 tähteä

First experience with them - Good impressions

I purchased a mat featuring the airport's aircraft parking area and a set of support vehicles, all in 1/200 scale. I had a positive experience both with the purchase and with the shipping and receiving times. I think I'll buy from them again, although unfortunately the customs fees are quite significant.

18. elokuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Really glad to hear your first experience with us went well, and we look forward to serving you again soon ✈️

Saanut 1/5 tähteä

Dovreste avvertire al momento Dell…

Dovreste avvertire al momento Dell acquisto che i dazi doganali sono quasi maggiori della spesa.

4. elokuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We’re sorry for any frustration caused. We do list details about potential customs duties and import taxes on the product page under the ‘Shipping’ section, so customers are aware before purchasing.

Unfortunately, these charges are set by local customs and are outside of our control.

Saanut 1/5 tähteä

Poor experience.

Purchased an aircraft model for a birthday gift. Paid the premium for next day delivery with DPD, noticed that it was dispatched with DHL and arrived 3 days later. I reached out to customer service who just said “fingers crossed it arrives earlier”. On delivery the box and the aircraft model box was badly damaged. This is the last time I’ll be placing an order with this company and will use others I’ve used in the past.

18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We're sorry to hear this, especially as it was a gift. It looks like there may have been an internal error with the courier selection, and we're already working on correcting this going forward.

We'll send you a separate message shortly to help with the damaged item and make things right. Thanks again for your feedback, and apologies that this experience fell short.

Saanut 5/5 tähteä

Ordered 2 planes for my Grandson

Ordered 2 planes for my Grandson. Order arrived quickly. Was kept informed each step of the way from order to delivery. Great stuff. Will be odrdering more as my Grandson loves planes and he has a long list of ones he would like 😂😂

2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We’re glad your grandson enjoyed the planes, sounds like he’s got a proper collection in the making! 😊 Looking forward to helping you tick more off his list soon.

Saanut 4/5 tähteä

Plutôt satisfait dans l’ensemble

Plutôt satisfait dans l’ensemble !
Le colis était bien sécurisé et très satisfait de mes 2 nouvelles maquettes ( WB4031 et WB4033). Cependant petit bémol sur les dimensions car les 2 avions ne sont pas de même hauteur (au niveau des ailes) alors que c’est la même échelle et la même marque… Je pense qu’il y a eu un mauvais ajustement des ailes par Aviation400 mais AMS aurait pu remarquer cela… De plus grosse surprise de recevoir un mail d’UPS m’informant que je devais payer des droits de douane exorbitants pour une livraison en France… donc au final, malgré des prix bas sur le site, on se fait un peu avoir car ce n’est pas indiqué au moment de l’achat…

7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We’re pleased to hear that you're happy overall with the models and that the delivery went smoothly.

Regarding the height difference between the two aircraft, it does sound like a manufacturing issue. We’ll be sure to flag this with Aviation400. As for the customs charges, we completely understand the frustration. These fees are set by local authorities and unfortunately aren’t included at checkout, but we’re working on making this clearer going forward.

Thanks for your trust; we look forward to welcoming you back to AMS soon!

Saanut 5/5 tähteä

What great service

What great service, excellent products, we bought three items. This is the first time we have used you but it will not be the last. The planes are for my grandson for his birthday he already has over 120 no models, he is only seven. He will be over the moon with them, Christmas coming.

4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

It means a lot to hear, especially knowing the models are for such a passionate young collector. We hope he has an amazing birthday, and with Christmas coming, we’ve got plenty more to choose from!

Saanut 5/5 tähteä

Ordered at 1pm delivered the next day…

Ordered at 1pm delivered the next day (Saturday) by 2pm with royal mail.28

28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Brilliant! Thanks for sharing! Glad to hear Royal Mail delivered right on time.

Saanut 5/5 tähteä

Das Flugzeugmodell ist schnell bei mir…

Das Flugzeugmodell ist schnell bei mir gewesen und zu einem guten Preis .

4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thanks so much! We’re glad to hear the model arrived quickly and that you’re happy with the price 😊✈️

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