Aircraft Model Store Arvostelua 

1 108
•
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

My order was processed quickly by Aircraft Model Store (AMS). Shipping to my door (in South Africa) normally takes a week. With this recent order I experienced a problem with the one model I ordered.... Näytä lisää

Saanut 5/5 tähteä

Fantastic customer service. Jeffrey and Miles tended to my issue and they were quick to respond and help me out. Although it was a trickier one, they still managed to sort everything and get it al... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Over last couple of years I have spent hundreds and hundreds of pounds on planes for my son In January I ordered 4 planes for him, I order in advance as im a single parent and today on my sons birt... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I've found this store easy to deal with, friendly & accommodating. They have a vast range of models and I've made many purchases in recent years, with which I have been very satisfied. Ordering onlin... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Askarteluliike

Erilaisten ulkoisten lähteiden tuottama tieto

Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 93 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(1 108)

180 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Problem free transaction

Problem free transaction and it’s good to see that measurements of the model are on the description rather than just scale like some other companies.
Great communications and delivery info for a speedy delivery. Great little model to add to the little collection of planes we’ve flown on holiday with!!
Definitely recommend AMS highly.

3. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We’re glad the size details were helpful and that everything arrived quickly. Enjoy adding it to your holiday collection.

Saanut 1/5 tähteä

Order not yet received

Unfortunately this time round we are very disappointed as the order has been marked as handed over to airline since 3 December. We purchased a lot from the site and never experienced this. I am afraid that my son will remain without his Christmas present next week as there has been no progress in 15 days 😔

30. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We’re really sorry for the delay and understand your concern. The order left us on 2 December and has been in the courier’s network since then. We’re following it up to see what’s happening, but this time of year can sadly slow things down. Our apologies again, especially with it being a gift.

Saanut 4/5 tähteä

the display stands are the ideal way to…

the display stands are the ideal way to show off your 1/400 scale model planes and are a reasonable price.

5. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Glad you like them! They’re ideal for displaying 1/400 scale models, and we try to keep them sensibly priced.

Saanut 1/5 tähteä

Terrific Model, Terrible Customer Service

I think it's safe to say all of the models that this store sells are of the best quality. They certainly do live up to expectations. However, when it comes to CS and leaving customers in the dark, this is also is something this store does well. You always know the mark of a great online store when things go wrong however on this occasion for me, things couldn't have been handled much worse.

Having paid for "Royal Mail 48 hour delivery" my item arrived, 7 days later. You would think I lived in a remote area of the UK, I do not. I totally understand how the delivery estimates are "best efforts" but with that being said, no delivery SLAs on their website is very poor. I didn't pay for essentially £5 for my order to arrive whenever it wants and if your courier cannot meet the expectations of the delivery time frame you are charging customers for then it is YOUR responsibility as a store to keep customers up to date on YOUR OWN WEBSITE with up to date SLAs. The persistent passing of the blame to the courier within contact to the company was apparent in each communication, with each company representative failing to take ownership of the situation and just passing the blame.

Basically if you order from here remember, your £4.95 or more delivery will just arrive whenever it wants and if you're lucky, it will arrive within the time frame provided.

11. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thank you for your honest review, and we’re genuinely sorry that the service didn’t meet your expectations. We always want ordering with us to feel straightforward and reliable, so reading that you felt left in the dark is disappointing and something we take seriously.

We fully understand your frustration around the Royal Mail 48 delay. Although delivery times are estimates, you're absolutely right that we should communicate more clearly when things change, especially if a courier isn’t meeting the expected timeframe. Your feedback on improving the clarity of our delivery information and taking more ownership is appreciated, and we’ll be reviewing this internally.

We’ll reach out to you in a separate message to gather your order details so we can investigate exactly what went wrong and make sure it’s addressed properly.

Saanut 5/5 tähteä

Fast delivery

Fast delivery, excellent model. Great value for money.

3. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thanks a lot for sharing your experience. Great to know the model and speedy delivery hit the mark!

Saanut 5/5 tähteä

I nice easy purchase

I nice easy purchase and with a special offer the model was dispatched the same day and arrived very quickly.

5. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thanks for the lovely feedback. Great to hear everything was smooth and arrived quickly!

Saanut 5/5 tähteä

I purchased a brilliant air tag made…

I purchased a brilliant air tag made from a wonderful Dash8 ex Flybe. It’s a wonderful memento from many years of flying Flybe in most likely this aircraft to Germany, Netherlands, France and also all over Uk. It’s a great addition to any collection. Thanks a lot ! Aircraft model store delivered in full on time - great purchase!!

9. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

What a great story behind the tag - thanks for sharing it. Delighted it reached you safely and makes a nice addition to your collection!

Saanut 2/5 tähteä

Item is great but import costs to…

Item is great but import costs to Ireland are more than the item itself! Buyer's beware. I won't be purchasing from them again for this reason alone

4. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We appreciate your comment and are sorry the import charges were higher than expected. These are set by Irish customs, but we are looking at potential options to help bring costs down going forward.

Saanut 4/5 tähteä

The product is very good

The product is very good, but considering I paid €33.90 in duties, plus shipping and handling, I don't think I'll buy from you again. Best regards, and thank you.

6. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thank you for your feedback. We’re glad you were happy with the product, and sorry the import costs were so high. Customs fees are handled externally, but we’re doing our best to find ways to make international shipping more cost-effective.

Saanut 2/5 tähteä

Disappointing

Very disappointing to receive another model where there were faults. I don't see how it is so difficult to send out a model in good order. This time the box had completely fallen apart - this must have been obvious when it was sent out and yet it was still sent. I have had a number of issues with broken models being received. They are always sorted out eventually but surely there needs to be internal checking before models are sent out which are not 100%. Very disappointing as I have bought a lot of models from them but have had numerous issues over the past year. Offering 10% off when you have paid out a lot of money and have a broken model really isn't sufficient.

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Really appreciate you flagging this, and we’re sorry for the frustration caused. We’re contacting you separately to collect your details and make sure this is fully resolved.

Saanut 2/5 tähteä

Lies about items being instock.

States items will be despatched within a timescale and does not meet this. They then make promises about monitoring an order and cancelling if not depatched wihin a certain time and then fail to carry out what they promised. Disapointing.

4. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Apologies for the frustration. Dispatch times vary based on whether the product is in stock or a pre/special order. We’ll send you a message shortly to gather your details so we can investigate your order for you.

Saanut 5/5 tähteä

Easy to order

Easy to order, quick service and delivery

28. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Great to hear, thank you! We’re glad the ordering and delivery went well.

Saanut 3/5 tähteä

The model is smaller than I expected…

The model is smaller than I expected but I can live with that. I also paid £8.50 for next day delivery but it took 2 days which would have been half the cost of next day.

4. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thanks for your review! Sorry the delivery delay let you down. We’ll send you a separate message to gather your order details so we can sort this out.

Saanut 1/5 tähteä

Compro un modelo a un determinado…

Compro un modelo a un determinado precio (más barato que otras tiendas).
Mi sorpresa es cuando me llega el aviso de entrega y me comunican que tengo que pagar a mayores casi otro tanto en tasas y pago de impuestos.En ningún momento en web se informa de ello.

4. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thank you for your feedback. Customs fees are applied by your country’s customs on arrival, which is why they aren’t included on our website. We know these charges can be unexpected, and we’re working on improving how this is communicated.

Saanut 5/5 tähteä

Great store very happy to help great…

Great store very happy to help great customer service
Had a problem with royal mail not showing tracking emailed the store and got a very nice and very quick response great shop with amazing staff will be buying from here again

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thank you! We’re glad you had a good experience, and we appreciate your support.

Saanut 1/5 tähteä

Beware of Tariffs/Fee

I bought a plane that was 50euro from Ireland, but then after a few days I had to pay 34euro tariff.
I know its not there fault directly but i should have been made know of this at the time of purchase. They should show this on their website.

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thanks for your comment. Import tariffs on international orders are set by the destination country’s customs, which is why they aren’t shown at checkout. We understand it can be unexpected, and we’re working on making this clearer on our site.

Saanut 5/5 tähteä

Helpful service and a wide choice of…

Helpful service and a wide choice of models.

26. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thanks for taking the time to leave a review. Great to hear you were happy with the service and the range of models. It means a lot to us!

Saanut 1/5 tähteä

No item delivered

Ordered an item over 16 days ago. Paid extortionate shipping for 48 hour delivery (cheapest option they had). I have emailed twice to ask where my goods are and I just keep getting fobbed off that it's "still in the warehouse". Am about to ask for refund or carry out a charge back request due to non delivery. Will not order again.

26. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

Thanks for sharing your feedback. I’m sorry your order hasn’t been dispatched yet. The warehouse is currently working through a large number of incoming deliveries and outgoing parcels, but delays like this shouldn’t happen. We’ll message you separately to confirm your details so we can check the order and sort this as soon as possible.

Saanut 5/5 tähteä

Delivery was super fast

Delivery was super fast! Order was packed properly and no damage to my items.

20. marraskuuta 2025
Oma-aloitteinen arvostelu
Aircraft Model Store-logo

Vastaus yritykseltä Aircraft Model Store

We appreciate your review. Delighted to know the packing and delivery were spot on!

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