Airbnb Arvostelua 

A company that has simply lost the plot ...and it's principles of home sharing and warm hospitality. I used them for 10 years as a guest and now when I search I am fed exclusives of island stays for €500 a night or asked to bid for a evening with a Bollywood star??
When I started hosting from my home in 2019 I only listed on Airbnb and business was fine for a newbie. It grew for 2 more years.
Then in 2022 declined badly despite a great 4.95 rating. Last two years no one books. Other sites have gratefully fill up their short comings.
Lost the plot comes to mind. Speaking to other hosts they all agree.
Airbnb.ie . R.I.P.

i wish i had read these reviews before booking my accommodation through airbnb. Booked a lovely cabin near to where i am doing a work course weeks ago. looked like everything had gone through. got verification codes an email saying the home was waiting for me all seemed great. I was concerned when i had not heard anything back less than a week to my visit so tried to find my booking. I an=m new to this and wasnt sure if i made a mistake. or set uo a second account by mistake . so got intouch with their customer service who did very little to help. I asked could they contact the host as customers dont have contact details and they said they can not. I was absolutely bemused by this. so i contacted our bank it said they had not taken any money yet but had been i n contact like a hotel would and still could take the money. And the bank cant cancel as we gave the details So it looks like my booking went through on some level or the bank would have no transaction. I am now in the position that i cant book anything else on the off chance the host has our booking and is going to take the full balance out by our arrival date. and no one can help me. I am at a loss of what to do and was just getting the usual scripted parrot like answers from there customer service. I have spent most of the day on this and its just not good enough. Have no companies got customer service these days ???

Booked an Airbnb. Clicked on "Pay part now, the rest later" to pay 50% up front and the rest later. Airbnb accidentally took the full amount. I immediately complained to Airbnb the next day but they there's nothing I could do about it.

I did my own research on their T&Cs and found out there's a 48 hour grace period where I could cancel at no extra cost.

So I did this and rebooked. Now in the new booking, the option was changed to "Pay 95% now, the rest later". I was disgusted and complained again to Airbnb.

Meanwhile, they have charged the full amount twice (the original booking and the new booking) but meanwhile they tell me that it will take up to 15 days to get the refund.

And if Covid restrictions make it impossible for me to go, then I don't get any refund whatsoever.

Every time I raised an issue, no help was offered whatsoever. Absolutely disgusted with this behaviour from a brand that I used to admire.

A total lack of empathy from the customer service team and a brand that has gone down so much in how I regarded them.

Absolutely dreadful service. Cannot travel due to level 3 restrictions. Tried to cancel 3 weeks prior to check in. We are receiving our cleaning fee back and we are out of pocket by €150. The host advised us the government guidelines are only that and not law!! Would advise not to book with Air b&b until the pandemic is over!!!!

I booked a house in Jan 2020 for 3 nights in Namibia in August. I have used Airbnb a number of times over the last 6/7 years so know the routine. I was surprised when they unexpectedly took the full amount immediately as I am used to paying a deposit initially and the rest a few weeks in advance of arriving but I let that go.
After Namibia closed its doors to travellers and our flights were cancelled I waited until Airbnb’s window for cancellations included our booked period and started completing the “paperwork” to get our full refund. The hosts of the property were very helpful and agreed we should get the full refund but the Airbnb site thought otherwise.
Despite proceeding slowly and carefully I was constantly finding myself on a page for a partial refund, then on a page for a voucher (which I didn’t want) and finally was certain I was on the page for full refund under Covid 19 terms, I hit the enter button and was immediately congratulated on successfully getting a voucher and not a refund.
As Airbnb don’t know about telephones or email, you are obliged to communicate with them solely through their site, which I duly embarked on. After a week of pointless messaging where they ignored what I was saying to them, repeated nonsense and switched teams dealing with my complaint so I had to start over. I couldn’t work out if I was just talking to bots or real people and at one point did laugh when they offered me a choice of bxxxxt excuses from which I could choose my favourite.
I decided I couldn’t take their alternative reality and the ageing process was accelerating for me so I decided to go else where for a solution.
I checked out taking them to our small claims court (which I’m sure they are well familiar with) and if they tried to dodge that bullet by saying their finance dept is in the UK, I looked at using the EU small claims court which looked a good option but instead went with using what’s called a chargeback policy with my credit card company.
They ask for proof that you have tried to resolve the issue to a reasonable extent (for which I copied them with screen shots of our messaging), a copy of the receipt of monies paid and then they took over.
It appears that dealing with MasterCard isn’t as easy as dealing with an annoying customer as a few weeks later I got the full €430.20 credited to my card account. Happy days. So now all you good pissed off customers of Airbnb know how to get them to do the “impossible”.
I’m still waiting for congratulations from Airbnb for showing them how to achieve the impossible in their finance dept (but I’m not holding my breath) !
ps avoid using Apple tech if possible when booking, buried in their small print it says they don’t like it.

If I could give zero stars I would. Disgraceful and shocking behaviour from a company. I booked accommodation for 9 people in Mike and Bella's apartment in Budapest in August. Paid €680 deposit. Ryanair cancelled our flights and fully refunded the airfare so I emailed Mike and Bella to explain I couldn't travel. They said to avail of a refund I had to cancel the booking. I cancelled the booking and then they said I was entitled to €0 refund as I had cancelled the booking and the dates of Airbnb's Covid cancellation policy didn't include my booking dates. They then proceeded to block me from messaging them so I could not discuss it any further. I escalated the issue with Airbnb. Got speaking to Roselle who was zero help. Refused to answer ANY of my questions through email including if I reinstated my booking and the dates of Airbnb's Covid policy changed to include my booking date would I qualify for a refund. She will not answer my questions just keeps telling me as I cancelled the booking myself I am entitled to no refund. Keeps trying to 'close out the case' despite numerous requests for her to answer my queries. I am completely disgusted by the behaviour of Airbnb but as I can see from the other reviews here, I am not the only one. Airbnb have alot to answer for and I hope they are held accountable.

We were planning on getting married in early August 2020. Due to the Corona virus we have had to cancel our wedding and the accommodation we had initially put a deposit down for a villa at £1800 for our guests.
We tried to get hold of the host to see if we could rearrange the date several times, but she will not answer her phone. We tried contacting airbnb costumer support. They have said as we have just missed the "extenuating circumstances" deadline which is end of June it is now upto our host to decide??? But ofcourse they will still be taking the £499 admin fee!!! For what? I don't know.!!
I understand it's a lot of money to give back but we would have been happy to just postpone the visit??? Unbelievable that at times like this they could not help just to rearrange the date!!
Don't think we will ever use them again.

Customer Support doesn't exist and I lost a lot of money on the most terrible accommodation ever. The place I arrived at was a pigsty - everything was dirty including the bed with used bed sheets - completely not like on the pictures and in the description. So the next day I claimed a refund, wrote a message, added pictures...and nothing. So again I requested refund and also wrote twice to Airbnb Support for help and only received automatic e-mails:
"Thanks for reaching out to us regarding this issue. I've forwarded your inquiry to a member of my team who can better assist you. They'll be getting in touch with you soon." after whole month of waiting I receive an e-mail that "This support case is closed". Airbnb did completely nothing, I am extremely disappointed and was not expecting complete lack of support from their side.

I have been a host on airbnb for 3 months now and I am amazed at some of the reviews for the company. I have had fantastic experiences with meeting guests and hosting in general. It's unfair that some people abuse these sites and make it bad for genuine hosts/guests. I do not want to rent long term as some people get in and you cant get them out. Airbnb was a trial on renting short term and has worked out very well so far. Please don't think that it's tax free. I pay taxes like most and deserve to rent my property as I see fit

I had some issues with a host cancellation and needed Airbnb customer service to step in and help me resolve. I spoke to Andrea and Domingo initially and received a call back from a case manager called Giovanni. All three staff were friendly, empathetic towards my situation and I got the issue resolved and my full refund issued within less than 24 hours. I will certainly not hesitate to use Airbnb again.