Airbnb Arvostelua 

Don't trust or use Airbnb because they are a professional scam group that defrauds customers worldwide.

As a host - the support is awful, I tried to relist my property (no changes at all) and there is no change to the listing - but cannot list - trying to fix with a bot - then with customer support - taking hours absolutely terrible service.

I booked an air bnb for the first time ever this year for my trip to Skiathos (11-16 June 2026), NEVER AGAIN. I go to Skiathos every year during this period to continue to mark my wedding anniversary, on this occasion would have been 34-years this year, since my husband passed away in March 2024. I arrived at XANEMOS STUDIOS around 8pm and was shown to my room (308) on the 5th floor by a man. On entering the room the air was thick with dust which immediately tightened my chest (I’m asthmatic). I suppose technically it would be classed as unclean. On the face of it the room was tidy and reasonably presented. The curtain was drawn and I stepped forward to open it and the man made a disapproving noise and was visually uncomfortable with me doing so. I pulled the curtain back which revealed a window and through the window was a brick wall taller than the window with lattice work at the top, it was approx 1-ft away from the window. The wall was blocking the air flow, there was no airflow in the room. I knew that if I stayed I would have had a massive asthma attack. I told him the room was not suitable and asked him if he had any other rooms to which he replied NO! I then set about finding myself another accommodation which I did and returned to the room to remove my belongings. I did not sleep in the room at all. I left with my belongings, there was nobody in reception so I wrote a small note reiterating the room was not suitable and left it with the key behind the reception desk. I contacted air bnb informing them of the issue and requesting a full refund because for one I never stayed there not even for one night as it was a health risk to me and secondly the wall was not mentioned in the details of the room they were advertising. I believe the advert is misleading. I have been contacted today by air bnb saying the owner refuses to refund my money.

I have had the worst experience of my life with airbnb. I went to to accommodation which I booked for an entire month. The place had great reviews, but when I showed up the host was very obviously on drugs and then entire property wreaked of crack cocaine. I was concerned for my safety given that the host showed erratic behavior and was filthy and under the influence of substances. I left immediately and returned the key. I have spent two days trying to get in contact with airbnb to get my money back, but I keep getting directed to a call center that has no capacity to help me. I have been asked to provide evidence of a smell which is ridiculous as well as provide a video or photo of the host. Obviously I was unable to video the host as I was concerned for my safety. I have been told multiple times by Airbnb that I will hear from a safety specialist and then have not been contacted. I waited all day for a call never came. Then I called airbnb again and they said the specialist would contact me momentarily and they never did. They keep airing me. This is the worst customer service I have ever received in my life. No have absolutely no concern for guest safety, they only care about revenue.

Completely crap I've only used air BnB 3 times. And the 2nd time in 2025 once i engaged with the host. The very next day the price went up €230. And when I complained air BnB did nothing to help. And yesterday 2026. We looked at a place in Rosslair once again the price said €881. So a few hours later when I clicked book the link from the host. It's €968. And when I messaged the host. She said it's nothing to do with her. It's air BnB. Watch there deceiving people and exploiting people. Robbing people I have no trust or confidence in air BnB. Discraffull. And I can proof what I'm saying. Watch out not an honest company. I bet you they won't even respond

This was, hands down, the worst customer-service experience I’ve ever had with a travel platform, and it has completely destroyed my trust in Airbnb.
My host cancelled 48 hours before check-in, leaving me stranded right before an international trip. While Airbnb refunded the original amount, everything that followed exposed how little protection guests actually have when things go wrong.
Airbnb Support was completely unable to secure a replacement stay, unsurprising given the timing. What shocked me most, however, were vague promises of a compensation to book an external hotel and they "would see the could do AFTER I booked and payed fot the hotel". I was repeatedly told to book it at my own financial risk, with no guarantee of what Airbnb would reimburse. Essentially, Airbnb placed the full burden of their failure on me. Note, that a hotel booked 2 days prior to arrival in a sold-out destination features an unreasonably high cost.

The final offer from a manager was a “goodwill” payment of just €51.44 — barely 20% of the original reservation. It didn’t meaningfully cover the alternative accommodation, which was much higher that my original booking due to the extremely late booking, and it certainly didn’t address the fact that my non-refundable travel tickets became useless because of the cancellation. The entire process was dismissive, inconsistent, and incredibly stressful.

What this experience makes painfully clear is that Airbnb’s policies offer almost no real protection when a last-minute cancellation happens. The guest is left scrambling, paying out of pocket, and absorbing both the financial loss and the emotional fallout — while Airbnb hides behind vague policies and hollow “support.”

If you’re considering booking through Airbnb, especially for important or non-refundable trips, I would strongly advise reconsidering. In a real crisis, Airbnb will not step up for you, and you may end up far worse off than if you had booked directly with a hotel.

I have only had good experiences with this app

Reservation HMYYY8HQXM – Barcelona, Sep 12–Nov 11, 2025.
The apartment fails to meet the Catalan legal habitability requirements:
• bedroom smaller than the legal minimum,
• bathroom of 2 m² without ventilation,
• total surface only ~45 m² vs. 60 m² advertised (later changed to 55 m²),
• kitchen not as described, and mattresses in poor condition.
Despite providing photos and requesting the habitability certificate, Airbnb closed the case without requiring the host to prove compliance.
This demonstrates Airbnb Ireland UC maintains and benefits from listings without verifying their legality, while still collecting service fees from both host and guest.
I have officially filed a complaint with the Catalan housing and consumer authorities, and I will not authorize any further payments beyond Oct 12, 2025.

Another one of the companies that will run itself into the ground due to using AI for customer service and lying about it. So i am a host (superhost) i received an email that my listing is at risk of being removed and all this because of one single 2 * review. Keep in mind to be a superhost you have to receive 90% of your reviews above 5* and i have hundreds. I contacted custmer support and explained the review was left due to a neighbourhood doog barking and out of my controll. They said i need to submit a form for review removal and get this "a team" will review it. I submit the form and lest than 1 minute latter i get rejected. So no team, no review, lying to a lont term client with multiple properties suing AI (and obvlisly not a very good one at that) to solve human issues.

Airbnb is an absolute disgrace.

I booked a place that was unsafe, dirty, disgusting, and completely unfit for human living. When I immediately reported it with full evidence, Airbnb left me stranded outside, homeless, in a foreign country with no place to go and no help.

Their support is pure garbage — hours of “we’re checking” lies while I sat outside in the cold. No supervisor. No rebooking. No real support. Only cheap copy-paste apologies from clueless chat agents.

I had to find my own hotel, spend my own money again, and survive without any help from this fake platform.

Airbnb does NOT protect guests. They protect dirty hosts and take your money while abandoning you when things go wrong.

I will NEVER book with Airbnb again. They are scammers hiding behind fake promises.

If you value your life and safety, DO NOT USE AIRBNB.

This is not just bad service — this is a dangerous scam company.

I am a host. It's over 2 months that they hold the payments of 3 bookings. The assistance is inefficient, inadequate, frustrating: they ask for a document that I sent them several times, and every time they ask for the same thing as if I didn't send it. I think this service is managed by A.I. But beyond them there is an Artificial Insanity. I say this because don't want to think to a worse reason: holding the money you manage on behalf of someone else in my country is a crime

I dealt with a host with zero communication during the storm in Ireland. Host did not answer my messages. Airbnb should not have hosts on their platform who offers zero refunds for cancellation. Be careful. Double check before you book through Airbnb.

Trying to loggin to my Irish airbnb account from Argentina using my argentinian phone number as proved to be a very frustrating experience. The confirmation codes take so much time to arrive that they've expired by the time you get them.
And of course there's no one to talk to.

I had a terrible, crazy experience that luckily ended with a full refund. However, the host who intentionally lied and tried to frame me for harassing her staff and refusing to leave when I had already left and had proof (i hadn't spoken to staff) still got paid. I said I should have been paid for that if you paid her.

The manager I spoke to was terrible. He had all the evidence and times of the messages. Showing she was lying. And just said, she was asking you to stop harassing her staff. (There's proof I wasn't there) And they had the entire conversation screenshots.

My honest review of the situation was removed. This woman was dangerous. Elly / Elena Canggu Bali. Bug free room. She deletes listings with bad reviews. All her listings are new or have 2 reviews. After 11 years.

They kept her review live even though there was proof she wanted to frame and lie about me.

Terrible customer service for hosts!
Airbnb for some reason won't accept my address, it's nothing out of the ordinary just a house on the main road that has stood since the 1800s but Airbnb's website says no so trying to get any sense out of the Airbnb support team is even more frustrating, they eventually try and update the address for you from there end after making you feel stupid like you didn't do it properly then tell you it will take 24hrs to update them 24hrs later it's still showing in the wrong place so you go through the same process with them again having to re explain the problem, having them accuse you of putting the wrong address in etc for them to change it from there end, wait 24hrs still in the same boat and the cycle continues! Anyway I've given up and trying other platforms which is a shame because we really wanted to use Airbnb but no point at all if we are advertising in the wrong area

In September I paid a stay for my son at an apartment in Barcelona from AirBNB.
During the stay, it appeared that the middle support of one of the beds was broken. My son contacted the owner who said it was no problem, and probably caused by previous guests. My son accepted the uncomfortable bed, and the bed bugs that later appeared to be in one of the other beds. However, after his return my son got a message from AirBNB, asking for money for the damage to the bed. Because my son didn't cause the damage, we refused to pay. After some communication, early November AirBNB simply sent my son a message saying they took 79,5 EUR from my bank account to cover the damage on the bed. This money is indeed taken from my debet account without my permission. I am shocked that a company like AirBNB simply can take money from my (debit) account without my permission. For reasons of completeness, I add the last answer from AirBNB (translated from their flawed Dutch). In short, they say my son should have taken picture from the bottom of the bed, before he slept in it. Too crazy for words.
'We realize you don't feel responsible, but when you log in as guest you agree to pay any damages during your stay. Because you cannot provide us with pictures of the items at the start at your stay, we were forced to proceed with collecting your money.'

Hosts be careful, there is a new practice in Airbnb Support. They allow and encourage guests to lie on references.

One of my guests lied on his reference and I had all written in the chat with him. He wrote a complete different story. I called the guest a liar and requested him to be truthful in the future. And the support told me, that because he is an american and he called first, to complain about me calling him a liar, a note of harrassment was placed for internal purposes in my profile. Calling a guest who intentionally lies to damage the host reputation is harrassing him? In that case why doesnt Airbnb block the conversation after the guest has left a reference?

Disappointed with Airbnb's Lack of Accountability and Unfair Practices

I am writing this review to express my extreme dissatisfaction with Airbnb and their unethical business practices. As both a host and a guest, I have experienced firsthand how Airbnb unjustly takes money from hosts, fails to protect users, and consistently shifts blame onto others to avoid responsibility.

As a host, I have had funds taken from my payouts without any reasonable explanation or valid reason. Airbnb's customer service was unhelpful and did not provide any meaningful resolution. It is clear that Airbnb prioritizes profit over the well-being of their hosts, showing a blatant disregard for their partners.

Furthermore, as a guest, I have encountered numerous issues with accommodations that were not as advertised or were unsanitary. Despite reporting these issues to Airbnb, they consistently sided with the hosts and refused to take appropriate action to address the problems. This lack of accountability demonstrates Airbnb's failure to protect their users and uphold their responsibilities.

Overall, my experiences with Airbnb have been disappointing and frustrating. It is evident that Airbnb is more concerned with maximizing profits than ensuring a safe and fair platform for both hosts and guests. I urge others to be cautious when using Airbnb and to consider alternative platforms that prioritize integrity and transparency.

Deplorable and inept. The oppposit of resolution based and will only waste your time. Airbnb want their hosts rated but nowhere on their platform can you rate their customer service.

I have written an honest review about my disappointing experience in my recent stay, but it was removed. They only approved positive reviews to be posted on their site, which for me is being biased and non-transparent. I am truly upset and have decided to not use their services anymore.