Advantage Home Construction Insurance Arvostelua 

I got my structural warranty from this company and I have been very happy with the process overall, the final certificate was provided within 24h once all paper and survey had been done! Chris was very helpful and I keep in touch with him all the time i have some questions regarding different projects, he gives his honest opinion and acts very fast, He understands the urgency of our matter and he was there for us all the time​! Definelty will use it again in the future and I can recommend it with no hesitation !

We first had dealings with advantage in 2023 all relevant paperwork was sent over by building control and via email by ourselves. correspondence was made and told that certificates would be issued they had all the relevant information. We never receive the certificates, whilst at the end of remortgaging relevant documents needed to be provided to which I chased advantage that we had never received them despite being paid in 2023. Steve the rep was spoken to on the 12th of April for the documents to be sent over to which we kept being told it’s with the technical team off that the technical team were looking into it. somewhat 3 weeks later we still hadn’t received a certificate as it was never issued to find out that we now needed a new survey. Advantage then wanted us to pay for the survey although it was their mistake two years prior not putting this through 90 days from sign of. it then took another day for advantage to agree we wouldn’t have to pay for the new survey. Surveyor came out the next day and we were told that the certificates would be issued on Tuesday after the bank holiday. We then had a message to say the electrical certificate wasn’t in the pack And this was holding up, although this was never flagged by the technical team a few weeks ago and had also been sent over in 2023. now four weeks down the line we still do not have a certificate and at risk of a house being repossessed. There’s been some form of breakdown of communication within an advantage yet nobody is willing to take responsibility and have this issue rectified as soon as possible after stressing how important it was we had this document almost 4 weeks ago it’s now 08/04/25 This is an extremely stressful situation and we are yet to receive the certificate from the insurer or advantage. avoid this company

Huge increase in insurance quotes by 85% since Jan 2025, rip off.

We received excellent customer service during this process. Josh went above and beyond to keep us informed at each stage and got everything over the line.

We have been waiting for 3 months to secure our warranty certificate with this organisation and faced months of being ignored, bounced around various departments and unimaginable stress. The inspections were completed in October 2024 and in January 2025, we are still waiting.

After seeing a complaint email on another review, I tried to complain and that email address didn't work, which sums up our whole experience with them.

Save yourself a lot of stress and waiting, and use another warranty provider.

Update to review after their comment below:
The developer was just as frustrated over their experience with this organisation and expressed on multiple occasions how he will not be using them again. He was also ignored, had to relentless chase to see progress and regardless, this process took 3 months when it should have taken a maximum a couple of weeks.

As the future owner of the home with this policy, I dread the day I ever have to file a claim.

I have mixed feelings about Advantage Home Construction Insurance. On the positive side, they have competitive pricing, and the support from Michele Mauchel and inspectors like Danny Brookes is commendable. However, I faced significant delays in getting the policy issued, affecting my property sale. Additionally, there were struggles with refunds, although I eventually received mine after legal threats. Overall, it's a reliable choice if you get everything in writing and manage expectations.

I have used Advantage for many years/projects, always competitive on price, the service I receive from my office contact Michele Mauchel - Regional Sales Manager is always prompt and willing to help with every situation. The inspectors especially Danny Brookes has been excellent, he has been very helpful through out and always returns a call.

Be very careful with this company, very quick to invoice but when it comes to issuing the policy - RADIO SILENT. promises of call backs constantly and now months on I’m left without a policy and a property I can’t sell.
Very poor service.

It’s all about the quality of your inspector. A decent inspector means everything and why you repeat your business. Several sites now. Our last three site we have had a guy called Danny Brookes and it’s him that makes us go back. Good working relationship, always calls you back promptly and seems to be on top of admin for the end game. Good guy in our industry.
We build high end individual houses around 4-6 a year

Dealing with Khurram was an absolute pleasure,very efficient and good communication wouldn't hesitate to recommend or use again if required 10/10
Many thanks
Shelly

Dealing with khurram from advantage warranty was a pleasure we had some issues regarding final certifications which were sorted out swiftly we have moved our account over with him for all future works

They promised me a retrospective structural warranty when all other companies had turned me down. They insisted on payment up front £5900 but promised a full refund if they were not able to provide cover. They weren't but then said they would only refund less than half what I had paid. Fortunately I had their promise in writing but still had a struggle and had to threaten them with legal action. I got my money back eventually. Make sure if you decide to go with them to get everything in writing but you will still have a struggle if goes wrong.

Great service from advantage . Staff Dennis and Desmond credit to company .
Professional and efficient thank you

I’m very happy I chose advantage to deal with my warranty , I dealt with Joseph who was excellent and very clear about the whole process , I thought it would be a real hassle but Joseph made the whole process very transparent and clear with regular updates throughout , a very positive experience and I would definitely recommend.

In a minefield that is the world of building insurance, thank goodness we found Adrian Fazackerley at ACHI who sorted out our building insurance warranty on a self build with professionalism, competence and speed.
He worked very hard and sorted the warranty in a short space of time in a very kind and calming matter.. He was always on the end of the phone with advice and guidance . a lovely chap to boot

Build Warranty
Having completed a self-build a small number of years ago. Then realising that we needed to have a warranty in place to ensure someone with a mortgage would be able to borrow against it. Very nerve wrecking. However, it all panned out thanks to the team at AHCI especially Joseph Deary. Thank you

AHCI St Helen’s team have been excellent every step of the way. Steve Loveridge has been exceptional, putting the policy in place, guiding me through every step, to issuing the final certification. This was my first new build project on my own, so slightly nerve wracking to say the least! Steve was always on hand with advice, followed up every query and put up with what must have seemed like endless phone calls!
Many thanks also to Emma-Louise Lucas and Daniel Phillips who helped push this over the line in double quick time to meet an exchange deadline.
Would highly recommend for anyone looking for a highly professional team to support their project.

Very efficient. Got this done at relatively short notice and provided a very quick turnaround.

Advantage were amazing from start to finish, I dealt with Josh, who guided me through the process, and made everything as simple as possible for me, did his best to get information we needed that I didn’t have, always replied to emails straight away, and would call me to keep me informed of how things were going, I would highly recommend Josh and Advantage, and will be using them again.

Both on telecoms and email the service was professional and responsive.

Many thanks to Sam for his assistance.