Agincare Arvostelua 553

Agincare provided inexperienced carers who sat in their bedroom all day leaving my dad strapped into his wheelchair on his own. Complaints were not passed on internally and customer support was non existent. Avoid like the plague.

Lisa and the team are amazing. We needed an urgent place for mum. Within a few hours we were able to take.mum to the care home. A lovely place with a real family feeling. Mum settled in very quickly happy eating her soup and Sandwich which they had kept for her. Thank you

Having been let down by another care provider, I was very sceptical about contacting another. I was caring for my parents and working so I needed help ASAP. Within one week of my call, Agincare had arranged & completed assessments for my parents, found a suitable carer and moved them in. Throughout the process, I found all of the staff polite, professional, friendly and extremely organised.

The company were very helpful to accommodate my father with 4 days live in care. It was all set up within a day of my enquiry.

Hi, communication with care home has been very good so far.

Quick and efficient response from administrators and coordinators.
The standard of live-in care we have received has been faultless.

We have just completed the initial assessment process and found the Agincare team to be very responsive, thorough and prompt in their approach. The fact that they are a CQC registered company with all carers employed by them was particularly reassuring. The booking process, carers and value for money will be the subject of future reviews.

Support and communication with Michael Edge has been first class.

He has supported us with arranging a complex respite placement needing specialist equipment. Michael understood immediately why this needed processing urgently. He responded quickly, clearly and delivered what he promised to do keeping us fully informed at every stage.

Thank you so much for your support. Truly brilliant.
Bev - Duty Worker

Very thorough assessment before live in care started. Excellent carer, so kind and thoughful

My mum has been at Gainsborough for 2 years & been well looked after.They have some really good staff working there & I much appreciate the care they have given mum.

Agincare home managers were kind and helpful. Took on a difficult task.
Payment was clear and easy.

Very professional assessment, respond quickly to queries and always available.

The residents seem happy and content, the staff are friendly and the place has a very homely feel to it, with lots going on. The manager was very approachable and understanding.

Agincare team answered all our questions and addressed any concerns that we might have had around bringing an elderly relative back to their home.
The team was extremely helpful and very approachable. We are very happy with the company.

The carers who looked after my Mum for almost 3 weeks respite had formed a really good relationship with her and really seemed to care about her to the extent that I decided to make Edgehill her forever home.

Leanne was very informative and understood my fathers concerns regarding having carers come into his home to assist him, she was able to reassure him and he was happy with the agreed care package when she left.
Thank you

Ben and Lorraine made a stressful experience so much more bearable and pulled out all the stops to sort out respite care for mum and were streets ahead of any other providers that we contacted. The family is so grateful to agincare for their support so far

A good first contact experience with a thorough assessment from clearly experienced care-givers. I cannot give 5-star because this is as far as I got. Our need for care changed, so we haven’t received the actual care as yet.