Aeroflux Arvostelua 

Prompt and efficient service .
Easy to deal with.

I wish I'd read the reviews on here before I placed an order with this company. Ordered a week ago and promised express delivery of 2-5 days, but my order hasn't even been despatched. Emailed and no response. Just sent a second email asking them to cancel the order and process a full refund, but reading the comments here, I doubt it will be that straightforward, so will probably have to go through my bank. I really don't understand why Trustpilot doesn't pass on so many appalling reviews to Trading Standards. This 'company' shouldn't be allowed to operate.

I was about to order a knee brace from this company which looked excellent in it’s advert in Google Chrome. Just what I wanted but decided to look on Trustpilot first. Glad I did. Changed my mind seeing all the bad experiences.

I want to echo one of the reviews below. I also bought the fort building kit which has excellent reviews on the website however I think these were fake reviews as the quality and customer service are TERRIBLE. Due to the poor quality I wanted to return it and get a refund. They instead offered a 40% refund which I then refused. After about 6 weeks of communication they have said they've issued me a full refund but I haven't received anything so not confident I will.
In summary AVOID!!!

Product is not as pictured. Images are from another brand. Terrible quality and not the product in the pictures but I was still expected to pay to return the item. Customer service awful sporadic responses usually offering a small percentage of what I originally paid. Any further queries are ignored for significant periods. Please respond to my email.

Sent item back and never received a refund had to go through credit card dispute. Do not buy from them

absolutely disgraceful Service.

I’ve ordered an item on the 17th of March and it’s now the 24th of March so it’s been one week and 0 update on Wednesday actually gonna be delivered.

When chasing them they didn’t reply and I have had no luck or update with anything. They are complete scam and disgrace and do not used them under any circumstances.

Our aeroflux stopped working. Communication with customer service was excellent and resolved very quickly.

It was a nice experience of buying from aeroflux. The customer service was very well managed. Any issues were dealt nicely. The swing chair was good in quality

My experience with Aeroflux was an absolute nightmare from start to finish. I had to chase my order multiple times just to get basic delivery status updates. When the item finally arrived late, initiating a return was nearly impossible, with no clear option on their website.

The refund process was an even bigger joke. After I returned the item via EVRi, they promised a refund within 14 days of receipt. They ignored the deadline, forcing me to follow up repeatedly just to get an answer. It took almost a month of constant emailing for them to finally confirm the refund was processed.

This company demonstrates an utter lack of respect for its customers' time, their own stated policies, and basic competence.

To top it all off, after this shocking level of service, they had the audacity to offer me a £5 Amazon e-Gift Card in exchange for a positive review on TrustPilot. This is not customer service; it is a blatant attempt to buy positive feedback to hide their appalling performance.

Stay away from Aeroflux unless you enjoy endless frustration, incompetence, and being treated like an idiot. This company deserves zero stars.

I ordered an item which for one reason or another I could not get to work properly so I returned it to Aeroflux. They responded quickly and in detail which resulted in a fair, reasonable and constructive settlement between us.

If I could leave zero stars I would. Don't buy from this company, don't waste your money. I bought a steam mop that arrived broken, unusable. I contacted customer services several times asking how to return for a refund, didn't get a reply. I carried on emailing and eventually received a reply asking for pictures, which I sent. Since then I haven't heard anything, despite emailing again. Totally despicable company, taking money and sending faulty goods. Avoid!!!!!!

Ordered knee support from Aeroflux and it is exactly what I needed to stabilise my knee. It is doing a good job.

Want to return my order but after various emails to them asking for return details I’m getting no response

We bought the kids fort for our daughters birthday and the quality is terrible. The poles don't fit in some of the connectors and the connectors are split in half.

I think the reviews on the website must be fake.

Had one reply from their customer service team and then have ghosted me for over a week.

AVOID THIS COMPANY AND ALL PRODUCTS

Poor quality, very overpriced for what it is (and this was on sale). I requested refund late as it was a Xmas present bought in advance. The long sticks for building are slightly thicker than plastic straws, brittle when they break and sharp. The ends fracture inserting them into the also brittle balls.

I wondered if it was a batch problem hence asking for late refund, the survey-like response I received one could infer this was a recurrent problem.

Will be reporting to trading standards, on mentioning this they offered a partial refund. Doesn’t change the risk to children. Their team tried to explain to me how any broken plastic toy is a danger, can’t emphasise enough how flimsy and cheap the material was. Don’t risk it on your children.

For example, when you make e.g. a Wendy house with a light sheet on it or thin blanket or even the cheap plastic bag material sheet they provide, the structure slants to one side then collapses and breaks.

Waste of money. Product is inadequate and customer service do not respond!

Great service great product and superb communication fast delivery. Highly recommend thank you 5*

Update:
I returned unused hairstyler 5 in 1 - tracked delivery as insisted upon by seller. Orig packaging etc.

Chased for news. “Sorry you’ve used it so no refund” (in summary).

No resolution! Just Arrogance.

Scammers - am now in touch with Trading Standards Luton and my bank who’ve taken up my dispute.

Legal route open too as unreasonable terms for refund.

I’ve spent £69 total, have no product (returned it) and seller thinks the case is closed.

Now warning all buyers on all and any review sites.

I never give up - I’ve spent too many years in the legal system fighting for justice to give up.

Please BUYER BEWARE.