Аэрофлот Arvostelua 

Couple days ago I read a terrible story about transportation of the dog. The dog was flying as it should be in luggage compartment, and after landing all box where dog was sitting was covered inside by blood and dirt. Dog face was injured. Representatives of the airport said that it is not their problem, and it is need to contact to representatives of airlines. Representatives of airlines said to write a complaint, plus to it dog mistress write a statement to police. This situation is ugly, and not the first with this company.

I'm really disapointing with the service. I bought the tickets in February for April. I called the companie's office in March and asked for the chargeback, because both of my flights were cancelled. The companie's representative told me that they will send me my money back within 45 days, after that I called them again in the first dates of April and they confirmed that the refund is in process. When the 45 days period of time passed, I called them again ant the representative told me that now they have a new rules and offered me a vaucher! I was informed in March and April that I will receive my funds back within 45 days! And after 45 days they offered me the vaucher! It's ubelieveble, I asked to talk to the manager, but the company's representative refused to trannsfer my call to his manager or even superviser and told me that he will put my refund request to a new que! I was very surprised, Aeroflot was one of the biggest company with a very good client's services, but that times passed away. The company's representative tald me that he can't provide me with any time frames, he told me that he will put me in a que and another representative contact me soon for additional information. Another month passed nobody contacted me, I tried to reach the company by the pnone several times, I was on hold 30 minutes and after that the company disconnected the line, unbelievable. Today I called them again, when the robot asks you about the call purpose, don't tell the about refund, or they will disconnect the call. The company representative told me again that my refund in the que and nobody knows when I receive my money back. I didn't receive the service I paid for and I ask the companyagain for the refund!
Iuliia z.

Bei unserem Flug ist auf dem hinweg das Reisegepäck verschwunden und auf dem Rückweg die neuen Koffer auch gleich wieder !! Was machen sie mit den Koffern in Moskau ?? Wie kann Aeroflot bei Sykteam sein, Serivce gleich NULL, kompetenz gleich NULL. Wenn man mit gepäck verreist ist aeroflot keine gute wahl. Für uns steht fest, einmal und nie mehr wieder !!!

Когда невозвратный билет стоит 5000 р. Это еще можно пережить, но когда он стоит 50000 р. Это более чем... из за обстановки желание перенести хотя бы дату вылета, но и это невозможно: на сайте выдает тех.ошибку, дозвониться невозможно, на письмо тоже только автоответ с якобы извинениями... люди, не уважающие других, прежде всего не уважают себя. И это монополист. Человек, выросший в бараке, и ставший архитектором, будет строить дома в стиле "барака"... руководство аэрофлота, научитесь уважать себя, может в будущем и вас будут уважать,а пока не за что

Gør det ikke. Den værste og dyreste rejsoplevelse nogensinde

Kunne ikke på 1,5 time komme igennem paskontrollen i Moskva . fik 24 timers forsinkelse et aflyst fly og alle billetter annuleret også returbilletter 14 dage efter. Tillægsomkostning 20.000 .
Flyver ALDRIG med det selskab igen forfærdeligt

very slav blin

Flyet afgik til tiden, men servicen om bord var ringe. Maden var ikke god og portionerne var små. Der blev kun serveret vand, juice sodavand samt kaffe og te til de heldige.
Skærmene på langdistanceflyene virkede ikke på alle pladser.

Aeroflot has just charged me a second time for the same ticket. A week ago, I bought tickets for me and my wife and paid with my Visa card. One single transaction. PNR: JHMGHL

Tonight just 30 minutes ago, Aeroflot has charged me again for the same tickets! Two transactions for the same amount in total.

What kind of business practice is that?! Not only their planes take off before official departure and they close the gates prematurely without waiting for all the passengers. They even charge you multiple times for the same tickets!

I am considering never coming back to Russia again. Not dealing ever again with any Russian companies. They tend to cheat every time. Things can go wrong when there is nothing that seemingly can go wrong.

Forfærdelig dårlig, ikke mad nok i flyet for 12 timers rejse fra Moscow til Bali, der løb vand i flyet, de var nødt til at flytte patienter men fleste af os sad med et tæppe på hovedet af de " regn" man fik i flyet. Aldig flyver med Aeroflot igen. Fy... nul stjerne

They damaged my baggage and refuse to reimburse it. The Bangkok airport documented that the bag was damaged on arrival, and Aeroflot acknowledged it - then they just stopped replying to all emails for over a year.

Always predictable landing times. Not the best food but nice staff.

This airline does not even deserve the one star. My boyfriend and was travelling with Aeroflot from Moscow to Hanoi, and when we were supposed to board the flight we arrived at the gate 25 minutes before depature. They had only just begund boarding, and I went very quickly to the washroom, but then I came back - 19 minutes before the scheduled departure - the woman at the check-in counter wouldn't let us board the plane because boarding closes 20 minutes before depature SHARP. The plane was right there in front of us, with the last boarded passengers still walking towards the plane, but "there was nothing that she could do, because boarding had closed". Some other people came running 2 minutes later than us, since their connecting flight had been delayed, and they were not allowed on the plane either. I've never experienced such horrible costumers service in an airport before in my life! We had to by two new tickets and spend 24 hours in Moscow airport. When we finally arrived in Hanoi, our luggage was 4 days delayed.

NEVER again will I travel with this airline, and I would recommend you to stay away as well.

Never again. The worst airline ever I have been.

Arrogance of Aeroflot
I bought the ticket ljubljana- moskow- yakutsk at the agency in accordance with the conditions of buying plane tickets.
When doing the check-in in Ljubljana, I was told that the luggage will not be checked in until my final destination, Yakutsk. I asked 3 questions:
- The check-in does not cover my entire trip, until my final destination? NO
- Why not? BECAUSE THE FLIGHT MOSCOW–YAKUTSK IS CONSIDERED AN INTERNAL FLIGHT AND IT IS NOT ALLOWED TO CHECK IN LUGGAGE FROM LJUBLJANA
- Do I have enough time to transfer? OF COURSE, YOU HAVE ENOUGH TIME.
So in Moscow i were too late, i didn't have enougt time, real time, to catch the plane.

Several times, employees on airport told me that I was too slow, that I missed the plane through my own fault, that there was enough time to transfer. Theoretically, this may well be the case, but in practice this is definitely not possible.

The owner of the my travel agency that acted as an intermediary in my buying the plane tickets, intervened in this situation and required explanations form the branch of Aeroflot. The answers they gave her were different, unclear and not precise, which point to a mistake or a fault in the system.

I also sent them an complain and they answered. . The answer is utterly inadequate, insensitive and humiliating. They say that I had enough time to change the airplane .. is not true! I ordered everything to catch on the plane. And instead of helping me, they discused and asked me why I missed it. There were also no clear instructions regarding the checking of the luggage. They say that the instructions are written on their website. Then why do they have airport staff? They must first read these instructions and forward them correctly to customers.
I think that I am entitled to a refund for the Moscow-Yakutsk flight ticket, which I did not use. It would also be in order to get the refunded amount for the purchase of new cards in full.

I flew from IAD to TLV via SVO on April 15th, arriving on April 16th. 2 out of the 4 bags I checked didn't make it (along with many other bags from other passengers that were all making claims at the same time that I was. It took 8 days to finally get my bags (my trip was only 12 days long..). During those 8 days I sent emails, faxes and called the airline and lost baggage service (Q.A.S) multiple times and never received any responses. The only reply I got from them was due to a Facebook message I sent, which explained I need to contact the airline directly, not through their FB page. On April 24th I decided to go to the airport and look for my bags myself. They claimed my bags were not there, but I begged to check on my own and was finally allowed. Well, they were sitting right there in their storage room! It seems that when the bags finally made it on a flight, they had NEW tags put on- meaning the airline would have NEVER found my bags, since they were searching for my old tag number. When no one claimed the bags, instead of searching their system to look for my claim, they issued a new claim to the case even though my NAME was on the baggage tag!

Now, I flew back the same route arriving 4 DAYS AGO (TLV, SVO, IAD) and 3 of my 5 bags checked are missing! They claim it was due to a short stopover, but I had a 14 hour stopover! It is going to take 8 days for my bags to arrive as Aerolflot only has 1 flight a week that flies this route.

Awful, awful, awful.

Flew 25 Apr on the 13:20 from LHR to Moscow. Mostly empty plane, all the emergency seats were empty with the extra legroom but the hostess wouldn't let us sit there unless we paid an extra 100 Euros each. How mean! Can airline policy be fixed?

Well, that just really sucked! Will make sure to always avoid them from now on.

Med aflyste fly (og deraf følgende overnatning i Moskvas kolde lufthavn uden mulighed for udlevering af tæpper eller lignende), usandsynligt dårlig flymad, dårlig service og inkompetente medarbejder i lufthavnen, og ikke mindst manglende bagage efter en i forvejen 9 timers forsinket hjemkomst, kan jeg på ingen mulig måde anbefale nogen at flyve med Aeroflot!

En familierejse med plads til en god start på rejsen, flyturen.

Min datter havde bestilt ekstra billet og mere til vores barnebarn og betalt for 3 stk.. Da tiden var inde for afrejse, var der ingen ekstra sæde til ham, da han ikke var over 2 år.
Areflot havde ikke oplyst os eller refunderet det ekstra indbetalte blot steg billetpris på de andre.

Der var ingen hjælp til at finde en plads hvor der var mere plads til vores barnebarn, vi måtte selv løse problemet.
Ingen forplejning eller ekstra tæppe eller lign. Blot trætte og meget lidt imødekommende personale, der ikke ønskede at møde os gæster med smil eller hjælpsomhed.

Hjemad samme vilkår og behandling oveni mistede bagage som vi fik inden der var gået 24 timer, så der ikke kunne søges dispensation for indkøbte tandbørste osv.

Desværre må jeg erkende at prisen var lokkende.
Den vil vi fremad ikke lokkes af, men søge de flyselskaber vi kender der yder tiptop service og vil møde os kunder med smil og rummelighed.