I was a huge fan of Adoreme for 8 years. I'm talking I was hooked. Lingerie, swimsuits, bra and panty sets. Im a 38D. Consistent fit, quality and great customer service. The last 2 years they have go... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The website and app is easy to use and their selections are great. But once you buy the basic lingerie, everything just looks similar. They are a little on the expensive side, but the quality is notab... Näytä lisää
Yritys on vastannut
They advertise 1-2 days order processing times. I understand things can get delayed in busy times, but my issue is they make it difficult to cancel an order for a full refund if their delays impact... Näytä lisää
Yritys on vastannut
Really pleased with all of my purchases. I was shocked by how well the bras fit. It's very difficult to find attractive bras in larger cup sizes. I will definitely be ordering again. And, it's nice to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Adore Me is an online subscription-based lingerie boutique, selling high-quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and sleepwear from XS-6XL, these gorgeous styles are rocking the intimates industry. Our Story: http://www.adoreme.com/our_story.html How The Membership Works: http://www.adoreme.com/how_it_works Questions, comments? We want to hear from you! Live chat on site 1-800-433-2367 (8:30-8:30 M-S EST) www.adoreme.com
Yhteystiedot
Yhdysvallat
- 1 (800) 433-2367
- adoreme.com
3,8
Hyvä
14 t. arvostelua
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Hice un pedido el 19 de Enero y todavia…
Hice un pedido el 19 de Enero y todavia no envian el pedido 7368. Mandaron una guia falsa que nunca se pudo abrir. Por lo que veo es una estafa. Tenia la intencion de recomendar la pagina a muchas amigas, que bueno que no lo hice.
19. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Natália,
Thank you for your review! We're so sorry to hear that!
We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com
DO NOT BUY FROM ADOREME!!!
Ordered a month ago and was supposed to get to my home in January and it's never showed up. Emailed 7 times to get an update or to cancel and get my money back and haven't heard anything back. DO NOT ORDER from Adoreme!!
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Nancy,
Thank you for your review! We're so sorry to hear that!
We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via phone in order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com
I would give this zero stars if I could!
I would give this zero stars if I could. I will scream this from the tallest building DO NOT BUY FROM HERE! You’ll pay priority shipping, then it won’t ship for 2 whole weeks. Then when it “finally does” it’s lost. you then have to wait 14 days after adore me sends to to a completely different warehouse for them to make it official it’s lost for them to do anything about it. I ordered my item the end of January and it’s almost the end of February with ZERO update on my item. The worst customer service, the worst shipping. DO NOT DO IT!
24. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Kaitlyn,
Thanks for reaching out.
I've escalated your concern related to your experience with ths shipping of your order to the appropriate team for review. We'll get back to you with a response within 1–2 business days.
We really appreciate your patience and understanding, and can assure you this is being promptly reviewed and handled.
In the meantime, if you have any other concerns, please don't hesitate to contact us.
Best,
I still haven't received my order nor…
I still haven't received my order nor any shipping information. I've requested a refund and cancellation of my membership and was told to "be patient a little longer." I would just like a refund at this point.
31. joulukuuta 2024
Vastaus yritykseltä Adore Me
Hello,
Thanks for reaching out to us.
So sorry to hear that you’re missing your order Amberlea. This is definitely not the experience we want you to have when shopping with us so I’m here to help you ASAP.
I see your order shipped out on December 10th. According to our shipping partner’s site, the order was delivered on December 17th in.
***Since you didn’t receive your sets, and as a one-time courtesy, I’ve now refunded you back to your card for the amount of $43.94, which was charged for this order.***
- We’re all set! Just hang tight and your refund should show up in your charged account within 3-5 business days.
**Helpful recommendation:** to avoid experiencing this again with future orders, I kindly recommend arranging, if possible, to have your orders delivered to a different location.
If you need assistance with anything else, please let me know. I’m happy to help!
Follow us on Instagram to discover our new looks: https://www.instagram.com/adoreme/
Best,
Vastaus yritykseltä Adore Me
Hello Olga,
Thanks for taking the time to review us!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don't forget that we're always here if you need us!
XO,
Adore Mehelp@adoreme.com
Mal servicio o estafa
Hice una comprar hace más de una semana y aún no me dan razón, he mandado correos y no me responden. Por favor alguien dígame que solo es mal servicio y que el pedido tarda en llegar, porque empiezo a creer que esto es una ESTAFA.
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Jazmín,
Thank you for the review!
We are sorry to see you have a negative opinion related to Adore Me.
After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we're managing your case via email.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
ABSOLUTELY HORRID SERVICE
ABSOLUTELY HORRID SERVICE! PRAY YOU WANT TO KEEP YOUR ITEM OTHERWISE GOOD LUCK! THEY ADVERTISE LOWER PRICES UNLESS YOU BECOME VIP AND PAY A MONTHLY FEE- OMG... ROBOTS ARE THERE TO SERVE YOU IF YOU HAVE PROBLEMS- NOT! AVOID THIS COMPANY AND BUY CLOSE IF NOT THE SAME ITEM ON AMAZON WHERE YOU WONT GET THE RUN AROUND.
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hello Karen,
Thanks for the review.
I want to extend my sincere apologies for the frustration and disappointment you encountered during your recent interaction with our customer care team. Your feedback is incredibly important to us, and we are actively addressing this issue internally to ensure a better experience moving forward.
Feel free to let us know by email if you need help with anything else. We're always happy to assist.
Best wishes,
Adore Me
help@adoreme.com
Horrible experience-fake company
Horrible experience this place is a scam, they charged my credit card and then never shipped the item and will not credit my account. DO NOT ORDER FROM THEM!!! they are not real. They keep saying they can't credit the order because it's in shipping then they send me emails sorry for the delay in shipping because they are backed up, well which is it?? They are a bunch of lying assholes.
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Chris,
Thank you for the review!
We are sorry to see you have a negative opinion related to Adore Me.
We've recently experienced a spike in demand, which has unfortunately led to longer processing times. However, we are working diligently to ship out your order as quickly as possible. We know how much you're counting on us to get this right.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
Order cancelled with no explanation
Placed my first order and signed up for VIP membership. The next day I get a notification that my order has been cancelled. No explanation as to why. Just cancelled. No point in ordering and having a membership if my order just gets cancelled out of the blue.
18. helmikuuta 2025
Oma-aloitteinen arvostelu
No envían mi compra
Hice una compra hace 10 días y me dieron una guía donde todavía no depositan mi compra! No me contestan el correo y no hay actualización.
PEDIDO #8973
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hello Paola,
Thank you for reviewing us. We are very sorry for any inconvenience caused.
We will get back to you immediately once we may provide a resolution for you.
We kindly ask for your patience this time.
Thank you very much!
Best regards,
Adore Me,
help@adoreme.com
Decent products, awful customer support
This review is more geared toward the customer (dis)service provided by this company, and less so on the products. For the one order I actually had completed by them, the lingerie I ordered actually seemed to be good quality for a decent price. It fit my girlfriend well, and according to her was pretty comfy.
That being said, I could not have been more disappointed with my second order. As of this writing, it has been 16 days and the order still has not finished processing. I reached out to support multiple times. Initially I was told that processing times were tripled, and that they were working to get my order shipped, and gave me $5 in store credit. That's fine, although this was already 10 days past my order date. Even if processing times were tripled, that would only take 6 days given their quoted typical processing time of 1-2 days. Either way, I let it rest.
6 days later the order was still processing. At this point I no longer wanted the items I had ordered, and reached out to support to cancel my order. They told me it could not be cancelled. I said I no longer wanted the items. They said we cannot escalate this issue. They told me I could return the items after I received the order. Here's the kicker: they charge a restock fee for returned items.
At this point, I've accepted this is a dishonest company with bad support and terrible logistics. Researching the issue, I've found other customers have had the same experiences I've had, going back a decade. With a clear track record of issues, and now having experienced them myself, I would never recommend Adore Me to anyone else. The products are good, but the gamble is not worth it. Take your money to a brick and mortar store that might actually fulfill their promises.
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hello Kevin,
Thank you for taking the time to review us!
We are very sorry to hear your experience with Adore Me was less than perfect.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements.
As per the overall issue, please contact us and we'd gladly waive the restocking fee for your return.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com (mailto:help@adoreme.com)
Quisiera saber sobre mi pedido #7910 ya…
Quisiera saber sobre mi pedido #7910 ya que ya llevo 3 semanas y aún no tengo Ninguna actualización sobre mi pedido por favor no sé si caí en una estafa oh solo no tienen la capacidad profesional para atender a sus clientes por favor atiendan.
2. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hello Alejandra,
Thank you for reviewing us. We are very sorry for any inconvenience this situation might have caused you.
Rest assured that we are following the feedback that we receive and we do intend to act on it as soon as possible.
Therefore, I would like you to know that your concern has been acknowledged and raised to our higher team and we will get back to you immediately once we may provide a resolution for you. We kindly ask for your patience this time.
Thank you very much!
Best regards,
Adore Me,
help@adoreme.com
I placed my order on January 26th with…
I placed my order on January 26th with intention of getting it today. It was expected to get here January 30th-February 5th at first, but the 5th rolled around and I still hadn’t received it. So I emailed customer service that day
No response for a good bit and then emailed again and tried to call Feb. 11th and still no response.
14. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Riley
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered.
We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 5 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
help@adoreme.com
If I can give them a 0 I would
If I can give them a 0 I would! I placed an order on 2/4 and their website guaranteed delivery by 2/14. Today i received the 3rd email from them "apologizing"that the order hasn't even been processed yet let alone shipped, however, they definitely charged my account! I will never ever buy from them again.
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Adelina,
Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements.
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
This was the worst Valentine's Day…
This was the worst Valentine's Day possible thanks to Adore me. I ordered with plenty of time to receive my package before Valentine's Day. In fact I received a date no later than 2/11/25 and a UPS tracking number only to discover that my package is handed off to a shipper, then to UPS, then to my local post office. As of today my package is nowhere to be found, I opted for the full refund and awaited a manager to file a complaint with and was hung up on by Stephanie. This was the absolute worst experience with any retailer and I'll be letting anyone who will listen know the quality of service they'll receive.
14. helmikuuta 2025
Oma-aloitteinen arvostelu
This company has a terrible customer…
This company has a terrible customer service. I ordered something paying more for express processing and they would deliver before the date I needed. Then it wasn’t even shipped. Now it said it was shipped but there is no tracking number. I called them multiple times and after 30 minutes waiting they hung up on my face. I do not recommend this. I will be returning it and want my money back
Update: the delivery date was between the 8th and the 14th. Today is the 15th and I don’t even have a tracking code. I understand that sometimes things get delayed but I payed more for express processing. I also believe that they knew it wasn’t getting delivered on that date but they put it there anyway so people would get encouraged to buy thinking it would get before valentine’s day. Your answer was not useful nor clarifying. Also it was a bit deceiving
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Thalita,
Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements.
- I've checked and see more updates were posted for your order in the meantime. You can access the information directly on your account.
We'll also keep working alongside our shipping partners to ensure your future orders are delivered within the timeframes promised and without an issue.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
So beautiful and fun to wear
4. helmikuuta 2025
Vastaus yritykseltä Adore Me
Hi Sunee,
Thank you for taking the time to review us!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
Let us know if you have questions while you’re browsing the site!
Best wishes,
Scam? No Order and Nonexistent Customer Service
Beginning to wonder if I've been scammed. I ordered almost $200 from them on January 27 (it's now February 12) and all I've received since are automated emails claiming their warehouse is behind. And they basically slap you in the face each time by adding a little coupon so that you spend MORE money on their website.
Customer service won't return my emails requesting to cancel my order since the items I wanted were for a specific trip.
The odd part is they ran my card before confirming they had the items, which is something retailers these days DON'T do. Your card should never be fully charged until they can confirm inventory/the items are shipping—It should only be for 1 cent or never taken out of pending status. So as of right now, I'm out 200 bucks for items I'm not even sure existed in the first place.
I suggest finding these items from other sellers and websites because there's no guarantee you'll actually receive them.
UPDATE: They were all of a sudden able to respond once I left this review. They also claim they can’t cancel my order because “the option is not available in their system.” So they literally make it impossible to cancel an order and once again, they offered a coupon in hopes that I will spend more money with them.
To sum it up: I still don’t have my order and it looks like I’m going to have to fight to get my $200 back. This is a gross company that has zero desire to engage in proper customer service practices.
Take your money to a company who actually appreciates your business.
26. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hello Sarah,
Thank you for your review, we really appreciate it
I understand your concern and your request to escalate this matter. At this time, we are actively working to process and ship your order as soon as possible. Due to the high demand, our team is experiencing some delays, but we’re fully committed to getting your order to you.
Please rest assured that we are doing everything we can to expedite the process.
We genuinely apologize for the inconvenience and appreciate your understanding.
Best,
Poor Order Processing Time
They advertise 1-2 days order processing times. I understand things can get delayed in busy times, but my issue is they make it difficult to cancel an order for a full refund if their delays impact your order. I paid for expedited shipping on my order. It took 22 days to deliver. They will not stop orders to refund. I will update my review because the product, when it does arrive, is really cute and true to size. Just plan ahead and don’t pay for expedited shipping.
30. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Adore Me
Hi Amber,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered.
We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 5 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback, and I am going to forward yours to our management team to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
help@adoreme.com
It was good but they gave me a 2x for…
It was good but they gave me a 2x for sum reason and i wish they gave me more brighter colors but other than that I like what i got
4. helmikuuta 2025
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