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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Adapt Life responded promptly and in accurate detail to my phone enquiries about exact wheel to wheel diameter and seat width of lightweight wheel chairs in their Vanos Excel G Logic range. Reassured... Näytä lisää

Saanut 1/5 tähteä

Adaptlife is one of the worst company I have ever dealt with. First they completely bungled the delivery which was very delayed. I asked for a refund and they said it couldn’t be actioned while ship... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Adapt Life mobility is so easy to contact by telephone & email. I first spoke on Monday morning regarding a Rollz motion rhythm rollator, after a few emails with particulars it was bought & delive... Näytä lisää

Yrityksen tiedot


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

39 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Outstanding Customer service before, during and after purchase

Adapt Life responded promptly and in accurate detail to my phone enquiries about exact wheel to wheel diameter and seat width of lightweight wheel chairs in their Vanos Excel G Logic range. Reassured that the chair with the 16 inch width seat would fit my husband and make it easier for him to get through the narrow door of our upstairs bathroom, we purchased. Prompt, trouble-free delivery followed, charge free, and as he was eligible, VAT was refunded. By follow-up phone call six weeks later, they asked if the chair was satisfactory and if we had any comments about the customer service we had received. We were kindly and skilfully helped, informed and supported at every stage by their customer service - and are very happy with the excellent quality of the wheel chair.

7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Avoid this company!

Adaptlife is one of the worst company I have ever dealt with.
First they completely bungled the delivery which was very delayed. I asked for a refund and they said it couldn’t be actioned while shipping. They wanted me to pay for a re- delivery when it was wrongly sent to a different address. By the time that the product arrived, the box, packaging and autoclave was damaged. They accepted no liability and offered no compensation. I even had to ask for my warranty details. I would never buy anything from them ever again.

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Adaptlife-logo

Vastaus yritykseltä Adaptlife

Hi Sharon

Thank you for taking the time to share your experience. We're sorry to hear you're dissatisfied, and we'd like to provide some additional context for anyone reading this review.

Your order was dispatched and due to be delivered within our standard processing timeframe. The delivery complications that followed were unfortunately caused by UPS, not by us. After the courier contacted you directly and a redirection to a UPS Access Point was initiated, the parcel was routed to the wrong hub and ultimately returned to sender: all of which occurred within UPS's systems and outside of our control. We kept you informed throughout and made clear that once the redirection was processed, we were unable to intervene further.

Despite the delivery issue being a UPS error, we arranged and covered the cost of redelivery ourselves as a goodwill gesture, and the item was successfully delivered on 16 March.

Regarding the damage: this was reported to us 17 days after delivery, and we understand the item was not inspected upon arrival.

Despite the significant delay in reporting, we still pursued a damage claim with UPS on your behalf. Unfortunately, UPS were unable to process a claim that long after delivery. As an alternative, we provided you with details on how to get any damage repaired through local servicing, so the issue could still be resolved.

The warranty details were included with the product on a USB device packaged with the item. We'd encourage checking the packaging contents if this hasn't been located yet.

We always aim to do right by our customers, and in this case we believe we went above and beyond to resolve a situation that was largely outside of our control. If you'd like any additional support, please don't hesitate to contact us directly.

Kind regards,
The Adapt Life Team

Saanut 5/5 tähteä

Enbio Pro Autoclave

I bought an Enbio Pro Autoclave from Adaptlife the communication was excellent Dominique was awesome and knowledgeable item was delivered when expected and the packaging was great thank you

11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Not as easy to adjust as advertised

The company was very prompt at replying to my query. The item arrived timely and in good condition. The wheel appears quite robust which makes it heavier than other models that I have previously used. It seemed easy to adjust but it then turned out that my carers were having difficulties attaching and de-attaching the wheel from my wheelchair. Also, once attached, if the wheel rotates which happens when reversing, the wheel is then off the ground and one has to rotate manually to the desired position. So in balance, it has pros and cons compared to other models and I haven’t quite made up my mind about it.

7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Adaptlife-logo

Vastaus yritykseltä Adaptlife

Thank you for taking the time to leave a detailed review and for highlighting both the positives and the areas where the product hasn’t been quite as straightforward as expected. We’re really pleased to hear that your order arrived promptly and in good condition, and that our team was able to respond quickly to your query.

We also appreciate your feedback regarding the attachment mechanism and the behaviour of the wheel when reversing. Some users do find that there can be a short learning curve with positioning and attaching the wheel, particularly depending on the wheelchair model being used. If it would be helpful, our team would be more than happy to walk you or your carers through a few tips that can make attaching and positioning the wheel easier.

Please feel free to contact us and we’d be glad to assist further.

Kind regards,
The Adapt Life Team

Saanut 5/5 tähteä

Super fast service

Super fast service. Ordered Wednesday,received Saturday. Installed and used Sunday. Very pleased, works just as shown in the best demonstration of installing and use video of any bath lift I have ever seen. In fact it was watching this video that made me order from them 30 minutes after seeing it

2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic customer service

We purchased 2 Invacare Aquatec Ocean VIP Ergo chairs form Adaptlfe with various different bespoke builds a couple months ago, we had made a mistake in the order but the service team were very willing and helpful to adjust it even after checkout. Delivery was speedy. Customer service was top notch.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

This company are easy to deal with

This company are easy to deal with. They respond quickly and deliver on time. The purchase was well packed. I have a slight issue with the seat but i'm sure the company will sort it out if the situation worsens.

1. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

the delivery was very fast

the delivery was very fast. the customer service was superb. everything was so easy and explained so well. even the dreaded paperwork was made extremely user friendly.

11. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Quick inexpensive - excellent

I benefitted from the sale that Adaptlife had on which saved a significant amount of money - far cheaper than any competitor. Good arrived extremely quickly and well packaged. I will definitely use again.

5. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The team were always very helpful and…

The team were always very helpful and the service I received was first class .We are really pleased with our bath belt as it has made bathing much easier for both of us .I would thoroughly recommend the bath belt and the company Valerie

14. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Adapt Life 100% for service

Adapt Life mobility is so easy to contact by telephone & email. I first spoke on Monday morning regarding a Rollz motion rhythm rollator, after a few emails with particulars it was bought & delivered on Thursday giving the 100% for service.
The Rollz rhythm rollator is an exceptional rollator as the cues especially the green laser light helps my husband who has parkinsons & freezes in doorways, lifts & narrow spaces. A wheelchair attachment is available which is an added bonus.
We already have a Rollz rhythm rollator to use outside & this one is to use in the house.
Having 2 of these rollators the Rollz rhythm is certainly highly recommended.

15. joulukuuta 2025
Oma-aloitteinen arvostelu

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