ABTA Arvostelua 

Doesn't seem many people know about this service. When we are ABTA and ATOL protected, it really does mean something. If you feel you genuinely received a bad service for the amount you paid with a travel agent and they aren't willing to accept responsibility, ensure you try to get what you are owed via ABTA. I wasn't asking for a lot, and the process through ABTA came in handy.

As soon as they got all my info they got my money back quickly. The lady on the phone was very helpful.

Given ABTA do not award compensation or make a decision on any case (part of their T&C's), not sure what benefit they bring! In my situation they only acted as a 'middle man' passing on correspondence which I had already done directly with the travel company. However, must take this step to allow you to progress to official independent arbitration, so just delays the whole process if looking to prove ABTA member had failed in their service to you and going onto seek compensation.

Abta was very considerate towards my issues. The team communicated frequently and effectively. I was able to log into my account easily, to check progress of my case and the resolution was completed within the timeframe initially stated.

I had my once in a lifetime trip I’d booked to Euro Disney for me and my son cancelled 10 days before we were due to go and the travel company I booked with weren’t particularly sympathetic or helpful. Luckily ABTA have been brilliant, the travel company hadn’t provided all the documents I needed for the claim which was causing more delays but I managed to speak one of the managers at ABTA Sue who was just amazing and got it all sorted in a day and one week later I have all my money back.

Thanks for your assistance with my dispute, i was happy with the outcome

Each ABTA consultant i spoke to were extremely helpful. They advised and gave assistance when required.

When there was a problem with my signing in on the portal it was resolved to my satisfaction.Glad to have it all resolved now

As I’m DeafBlind and havesupportworker

After a holiday complaint about a easyjet holiday abta got things sorted out when I contracted easyjet they where not interested in helping after 2 months back and forward abta got it sorted out and I got refund from easyjet

I was kept informed every step of the way concerning my claim. A very professional service.

Although the friendly agent Charles could not advise on whether the offer we received from Easyjet was acceptable, he did provide valuable advice on what we should expect on the next stages if we chose to pursue the matter further.
Thank you Charles, (although we're still disappointed with Easyjet)

Very professional, yet friendly process.

Absolutely waste of time, after first complaining to P&O with an unsatisfactory response i thought genuine case abta will sort it! how wrong i was!! exactly same response from P&0 to Abta and thats it!!! either except or pay for arbitration or go to court undependably, complete waste of time, and looking at reviews seem i am not the only one

ABTA we're very efficient in completing my case. Had my money back in my account before the allotted time I was given. Thank you very much.

We contacted ABTA due to a holiday we recently went on where the rating was misrepresented. From the first contact, ABTA updated us with the status of our complaint. The contact was continued throughout the process. Our case was also dealt with promptly at every stage. It was extremely quick for our case to go to a mediation stage for our request of compensation from our travel company. The mediation stage was a phone call and the ABTA mediator was very good. We secured a settlement agreement at that time of our mediation. We were extremely impressed with the quick process with ABTA. We did have all our evidence of a paper trail of emails with the travel company which made our case easier to prove. Thank you
ABTA for helping us with our dispute. I would highly recommend using ABTA for a resolution through mediation.
Michael Taaffe

after a really frustrating process with TUI, I called ABTA in and used the mediation service and the issue was resolved really quickly

Very professional - far less painful experience than I was anticipating
The mediator was friendly and reassuring
Thank you

I had a very positive experience with the mediation service. The mediator called exactly on time, spoke in a calm and professional manner, and clearly explained the process. The conversation was efficient, respectful and well organised, and I appreciated the follow-up call as well. Overall, the service felt professional, supportive and easy to navigate.

It was "great" because it worked, but the (in my opinion) unnecessary hassle in uploading the supporting documentation (i.e. it had to be in pdf format)made the process more difficult than I would have expected