Abiza Jewellery Arvostelua 

Very beautiful jewellery and came very quick, very happy with the customer service provided!

Absolutely over the moon with the service!!! Ordered a personalised necklace on the Thursday at 1pm and it arrived the next day at 3pm.

Tolga was super helpful and quick to respond. I highly recommend Abiza.

Thank you and I will defo recommend to my friends and family.

I’m so pleased I found this small business. Their customer service was amazing. I spoke with a wonderful person called Tolga, who was so helpful and informative. The personalised necklace I ordered for my daughter was despatched within 24 hours and was packaged lovely. I’m blown away with the detail of the engraving. Thank you ☺️

Brought a personalised necklace from the website which was absolutely gorgeous. Had a slight issue but contacted the customer service team who resolved my problem with a replacement. The product is stunning and the customer service is exceptional. I would purchase again and recommend this company.

Fantastic customer service.
I had a slight issue with my order , when I emailed they were quick to respond and rectified the issue quickly and very apologetically 😃

Beautiful jewellery and excellent customer service!

5* - amazing customer service. Beautiful necklace, would recommend & definitely be buying from here again.

I ordered a personalised necklace for my daughter . However within 4 days the chain broke . Sent an email with the picture and claim for a refund but no response

I ordered an initial necklace and bracelet for a Christmas gift. They both arrived quickly and were so lovely. However on opening the bracelet I had measured wrong and it was too long. I emailed and the reply came back on Boxing Day, they told me to return the bracelet and they would shorten the length for me. All I had to pay was the return postage cost. I sent it off and it arrived back to me within two days absolutely perfect. Both items are so pretty and really good quality and I would definitely recommend. The customer service could not have been better. Absolutely excellent I am so pleased.

I ordered a personalised necklace as a Christmas gift for my wife-to-be. When it arrived, I was shocked by the condition.
Within 15 minutes of delivery, I emailed the company because:
The birthstone was already missing from the setting
The necklace was badly scratched straight out of the packaging
The item feels extremely poor quality
The necklace was never worn. It was opened, inspected, and immediately found to be faulty. I provided clear photographic evidence showing the missing stone and scratches, with no signs of force or tampering around the stone setting.
Despite this, the company attempted to dispute the fault and has since stopped responding altogether. They are now ignoring emails rather than resolving the issue or issuing a refund.
Personalised items are not exempt from consumer law when they arrive faulty, yet this company seems unwilling to honour basic consumer rights.
This was meant to be a meaningful gift and the experience has been extremely upsetting and disappointing. Based on the poor product quality and lack of customer service, I would strongly advise others to think twice before ordering.

I would strongly advise against ordering from this company.

After receiving a personalised necklace as a gift, I paid £31 for a replacement when it broke after just over a year, even though it was out of warranty, I still wanted the piece and accepted their goodwill offer.

The replacement I received was faulty (the name was misspelled), and despite being polite and patient in requesting a corrected version and a refund for the inconvenience, I was met with a dismissive and defensive attitude.

When I asked to escalate the issue and mentioned I would leave an honest review if it wasn’t resolved, they abruptly cancelled my order, issued a refund, and accused me of “threatening” them, all because I calmly expressed disappointment with how they handled a mistake that was entirely their own.

This is not how a professional or customer-focused business behaves. The jewellery may look nice, but the quality is questionable, and the customer service is genuinely some of the worst I’ve experienced.

There are many better independent jewellery brands out there, I’d recommend spending your money with one that values its customers.

I got a handwriting bracelet in memory of my mum, they took great care of the design and contacted me at every stage to make sure it was perfect and it is.

I highly recommend them

Poor customer service and items that don’t last

Ordered a necklace with initials on it. Ordered it on Friday....received it on Saturday. Beautiful necklace.

Great company to deal with.
Very pleased with the beautiful Russian Rings Necklace featuring the names of the three grandaughters. This is a birthday gift for Grandma who will love it. A lovely keepsake. Would recommend. Thank you.

Beautiful name necklace ordered for daughter. Extremely pleased with it !
Delivery was much quicker than scheduled.
Would order from site again !

I ordered an engraved heart pendant from Abiza as a birthday gift and when it failed to turn up by the specified date I contacted Abiza and was immediately offered another at no extra charge (except £4 if I wanted it tracked) and it arrived promptly. The pendant is beautiful and I’m sure the recipient will love it. Great service

In 2025 I purchased a Beautiful necklace however it snapped on me within a week, I contacted customer support who were very dismissive and unhelpful. Recently Abiza have reached out to me explaining how they’ve had a take over and things are changing for the better. They have gone above and beyond to resolve my issue which I am delighted about. It’s been a much more pleasurable experience with the new team, how things should be ran in my opinion. Thank you so much for the fantastic service I really appreciate it.

I love the handmade bracelets they’ve made for me. I had a slight issue with one, and costumer services resolved the problem for me with excellent communication.

Had my necklace which was a Mother’s Day present for two months and it has already discoloured. Gone from gold to literally silver. Never ever had this issue with other companies so the fact they are advertising this as ‘waterproof’ and ‘tarnish free’ is a complete lie. No refund or even a replacement offered. Will 100% not be ordering from this site again. £55 down the drain!