Consider mine works! It is clear that the team puts in a commendable effort to deliver a very high quality product (and well packaged), at good value for customers (delivery is as fast as possible). C... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Excellent times from dispatch to delivery. Quality item which really soothes my tricky skin. Very impressed. Will recommend.
My order initially didnt arrive. It looks like the order got stuck at the Post Office. After finding this out Abbey Essentials sent me out another batch of the order for next day delivery foc. Excel... Näytä lisää
Yritys on vastannut
I like the website and the company's ethical standards. I am pleased to support a local firm. The delivery was very fast and well packaged. I appreciated the summer discount I received to be able to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Kosmetiikka ja hajuvedet
- Aromaterapiatarvikkeiden myymälä
- Kosmetiikan tukkumyynti
- Kosmetiikkatuotteiden valmistaja
- Maustetoimittaja
- Kauneus- ja terveysmyymälä
Yrityksen kirjoittama
Abbey Essentials is a UK-based family business operating since 1993. Founded in Norwich, the business grew from early beginnings supplying essential oils and botanical extracts to wellness enthusiasts and retailers, guided from the outset by a focus on careful sourcing, consistent standards and a commitment to quality over mass-produced or low-cost volume. The brand was shaped by an interest in the long history of botanical remedies and traditional preparations once used in abbeys and monasteries, an influence that continues to inform our considered approach to product development and supply. Our range includes essential and fragrance oils, absolutes, floral waters, creams and body care products, alongside regularly refreshed seasonal collections and gift sets. We prioritise ethical and sustainable practices, offering vegan, cruelty-free and, where possible, certified-organic products. All products are made or supplied in compliance with UK and EU cosmetic regulations. Alongside serving retail customers worldwide, we also support independent brands, spas, salons and start-ups through wholesale supply, private-label and white-label development, low minimum order quantities and bespoke formulation services. We place strong emphasis on product quality and approachable customer service. All enquiries are handled directly by our team, with genuine, human responses rather than automated replies. This personal approach allows us to offer thoughtful guidance, take responsibility for the advice we give, and build long-term relationships grounded in trust, continuity and a genuine human touch.
Yhteystiedot
Norwich, Yhdistynyt kuningaskunta
- customercare@aecglobal.co.uk
- abbeyessentials.co.uk
4,3
Erinomainen
73 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service
13. heinäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your review.
We’re really pleased to hear you were happy with the service.
Best wishes,
Mark
Efficient, easy buying process + amazing effective products.
I've been buying from Abbey Essentials since last year for my small business. I appreciate how simple it is to get wholesale prices, just buy enough! I buy four products - aloe vera gel, aloe vera cream, arnica cream and teatree + manuka cream. All are amazing, work so well and I love them being part of my natural family first aid kits. I personally use each product on myself and my family.
12. heinäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for such a lovely review. It means a lot to know our products are helping both your small business and your family! :)
We're especially pleased the wholesale pricing works well for you and that the creams and gels have become such trusted essentials in your kits.
Warm wishes,
Ellie from Abbey Essentials
It's amazing very fast delivery and…
It's amazing very fast delivery and nice packaging.
17. heinäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your review.
We’re glad to hear the delivery was so quick, and especially pleased you liked the packaging! :)
Best wishes,
Mark
Huge range of products to choose from
Huge range of products to choose from - excellent price and speedy delivery. Absolutely delighted and will make this company my Go To for supplies from now on.
10. heinäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for such a lovely review. It's great to hear you've found everything you were looking for, and we're delighted to know we'll be your go to for future supplies. We really appreciate your support and look forward to helping you again soon.
Best wishes,
Eva H from Abbey Essentials
Fast shipping consistently good…
Fast shipping consistently good purchases my go to now and great that it’s a UK company thank you
8. heinäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thanks so much for your review. It means a great deal to know you can rely on us, and we look forward to sending your next order.
Kind regards,
Ellie from Abbey Essentials
Top quality products and great service
Top quality products and great service. Thank you..
6. heinäkuuta 2026
Vastaus yritykseltä Abbey Essentials
It's lovely to hear you've had another positive experience with Abbey Essentials. Thank you for choosing us and for your continued support!
DISHONEST COMPANY - UNACCOUNTABLE, UNCOMMUNICATIVE - BEWARE!
DISHONEST COMPANY - BEWARE!
I wanted to respond to Abbey Essential's false response and inaccurate narrative with regards to my previous review. They have tried to deflect the focus from their communication blackout and lack of accountability for a one off 'bad oil' to me wanting 'free products' and a refund. This is inaccurate. They have also tried to misuse the response option - this is unacceptable.
I submitted emails I sent to them in June to Trustpilot proving that:
1. I categorically stated that it was either their rose, neroli or ylang ylang oils that was causing me respiratory issues and that I was in no way 'unsure whether the issue was caused by one of our oils.’
2. They wanted photographs and lots of information. They also requested 'the circumstances that led to your hospitalisation, including how the oils had been used before the symptoms began; personal medical information with regards to any discharge summary, medical report or written confirmation identifying the suspected cause of the reaction'. Even though they stated that I could 'redact unrelated personal information’ this still felt very invasive, and also it would have taken a while for me to obtain such a request from my GP and the hospital anyway.
3. They claim I wanted 'free products' and/or a refund: 'You asked us to send free replacement products so you could “test” your theory, despite claiming the oils may have caused respiratory issues. You requested a refund nearly a month after purchase, without returning the products and without providing evidence to support the allegation' and 'The timing and circumstances of this review are important. I totally agree with the latter statement. I only enquired about a refund or exchange once on 16th June and did not ask for this again. I actually tried to give them further business and the benefit of the doubt by ordering from their website again twelve days after I reported my respiratory issues. But both orders were cancelled within seconds by their system because or someone manually monitoring the orders with NO explanation as to why they had done that. No communication, no follow up or concern as to my health, no accountability, just a complete cut off in dialogue. They were not interested at all. They were dismissive, defensive and uncaring. I did not feel heard.
4. They state, 'You claim we ignored you, but we replied and asked for the information needed to investigate. You did not provide it.’ I wanted to give them the benefit of the doubt because I had ordered these same oils from them in the past and had no issue. I had tried the same oils from other brands and had no issue whatsoever but even then, I was still willing to go back to them and give them my business and therefore my money so the fact that they are trying to insinuate that I am concerned about a ‘refund’ is inaccurate.
5. They state that they 'manually reviewed filtered messages where appropriate’ but they still to this date, have not responded to my emails! They have claimed 'We do not tolerate abuse towards our customer support team, and we do not respond to what we consider feedback extortion, including attempts to use negative reviews, duplicate profiles, threats of regulatory complaints or reputational pressure to obtain free products, refunds or outcomes outside our policies.’ But have provided no proof of this! Nor could they because they HAVE NOT responded to my emails. I have not requested any refund or exchanges since my initial email on the 16th June.
6. They claim that they 'review legitimate concerns when raised constructively’ but that has not been my experience at all. They DO NOT respond.
Abbey Essentials are trying to deflect responsibility for liability of a product that caused me respiratory issues but did not follow up on this and are trying to iterate a narrative about me wanting free products or a refund, when they have no proof of this and is simply not true.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Abbey Essentials
Shy, we noticed that you posted the same complaint on two separate occasions.
In our view, duplicating the same review in this way is intended to amplify a single dispute and damage our reputation. It does not represent two separate customer experiences.
Your refund request was made after the applicable return period had expired, and we explained that we could not process a refund without the products being returned through our usual returns process and in your case - without the information needed to assess the product-safety allegation.
While this may have contributed to your dissatisfaction, it does not justify presenting unsupported allegations about our products as established fact. It is therefore inaccurate to say that we simply ignored the matter. We responded, explained what information was required, and set out the appropriate process. That information was not provided.
We reject the suggestion that we knowingly supplied a “bad” product or that it has been established that one of our oils caused the reported symptoms.
In your email, you stated:
“At one point, I had to be hospitalised overnight, and these were the only ones I’d used. I have purchased these before from you with no issues in the past. Can I return these and exchange them for another three of the same in the same sizes, I want to determine if it is your oils that are causing it for sure.”
- Your own wording confirms that you had not established whether our oils were the cause and wanted replacement products to test that possibility. No evidence establishing a product defect or causal connection has been provided to us.
In a follow-up email in mid-June, you then stated:
“It could also be one your 10ml jasmine dilute bottles that I ordered the last one was in April.” - This referred to an oil purchased in April as another possible cause. However, approximately two weeks later, you attempted to order Jasmine Absolute 5% 10ml and two 100ml bottles of Rose Geranium Essential Oil
- Same oils you had identified as potentially “bad” and associated with your reported hospitalisation.
These circumstances are difficult to reconcile with the allegation that the products were known to be unsafe or had caused the reported symptoms. We responded to the concerns raised, requested the information needed to investigate them properly and explained the applicable returns process.
We remain willing to review any credible evidence relating to a genuine product-safety concern through the appropriate channels. However, without the products being returned or evidence establishing a defect or causal connection, we cannot accept the allegations being presented publicly as established fact.
Abbey Essentials Team
My package was stolen upon delivery
My package was stolen upon delivery. Seller said that it not their responsibility and declined even a discount for me re-ordering again myself the full order. Very unfortunate, and sad.
19. kesäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Dear Customer,
We’re sorry this was your experience. I dealt with your case directly and want to explain our position clearly. We did not say we were refusing to help. Because this delivery was outside our domestic postal system, we needed confirmation from the receiving postal service before we could proceed with a replacement or other resolution. Our postal service representative helped us investigate and advised that your country’s postal service would be able to provide confirmation if the parcel had been reported as stolen, lost, or misdelivered. We contacted Swiss Post customer service, who confirmed that this parcel was delivered through the postal box / letterbox, not left in a safe place.
You mentioned that your postal service had confirmed the parcel was stolen, but unfortunately no written confirmation of this was provided to us. We do understand that thefts can happen, and we are not dismissing that possibility. However, where the tracking information contradicts the customer’s claim, we do need some form of evidence from the receiving postal service before we can treat it as a lost or stolen parcel. This helps us make sure the replacement process is not abused and is handled fairly for all customers.
We remain happy to review this further if the requested confirmation, which we were advised Swiss Post can provide, is sent to us.
Kind regards,
Eva H
The only place to buy Essential oils
11. kesäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you, that really made us smile. Knowing we're your trusted choice for essential oils means a great deal to our small family business.
Best wishes,
Eva H
Good quality good delivery time
19. kesäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your kind review. We're glad everything arrived smoothly.
Kind regards,
Abbey Essentials Team
Quick delivery and all oils first class
11. kesäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for taking the time to leave a review. It's great to hear everything arrived quickly and that you're enjoying the oils.
Best wishes,
Lukas at Abbey Essentials
Vastaus yritykseltä Abbey Essentials
That's such a wonderful compliment, thank you. We're delighted to have earned your trust and look forward to serving you again.
Kind regards,
Eva H at Abbey Essentials
Priduct overdue
Easy enough to order website all good but producy hasnt arrived and is overdue.
10. kesäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Dear Customer,
We’re sorry your order was delayed, and we understand how frustrating it is.
According to the tracking information, your order was dispatched the next working day after it was placed. Unfortunately it got delayed within Royal Mail’s network and was delivered 10 days after the order date.
While we do everything we can to dispatch orders promptly, postal delays are outside our direct control. We do feel sorry when Royal Mail lets our customers down in this way :(
If a parcel is overdue and not received within 72h, we always recommend contacting us so we can look into it. In many cases, when we contact the local depot or raise an investigation, it helps get the parcel moving again.
We’re glad the parcel has now been delivered, but we are sorry again for the delay.
Best regards,
Harry W
Great quality essential oils
Great quality essential oils, packed carefully and sent promptly.
9. kesäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you. We take real care with every order and everything is done by humans, so this means a lot! :)
Kind regards,
Harry W
Vastaus yritykseltä Abbey Essentials
Thank you for your lovely feedback. We're glad you were kept informed throughout and that you were pleased with your order! :)
Warm wishes,
Harry W
The Oak Moss oil I ordered arrived…
The Oak Moss oil I ordered arrived earlier than expected. Happy with Abbey Essentials. Good value for money. Will use them again in future.
7. kesäkuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your lovely review. We're so pleased you're happy with your Oak Moss oil and we look forward to welcoming you back again soon.
Best wishes,
Ellie from Abbey Essentials
My order initially didnt arrive
My order initially didnt arrive. It looks like the order got stuck at the Post Office. After finding this out Abbey Essentials sent me out another batch of the order for next day delivery foc. Excellent customer service. The oils were lovely too!
20. toukokuuta 2026
Vastaus yritykseltä Abbey Essentials
Thanks so much for your patience. We know delayed parcels are frustrating and with Royal Mail struggling in some areas recently, we were keen to get your order replaced quickly. I'm really glad to hear everything arrived safely in the end (and that you loved the oils too) :)
Warm wishes,
Emma at Abbey Essentials
Brilliant products speedily despatched
20. toukokuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you! We’re glad you’re happy with the products and quick dispatch! :)
Best wishes
Abbey Essentials Team
Fast reply to email and fast support on…
Fast reply to email and fast support on the phone. All problem fixed in just 2 hours.
17. toukokuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your kind review.
We’re really pleased to hear you appreciated the support you received, and that everything was sorted nice and quickly! :)
We try hard to keep our customer service human, helpful and personal, rather than handing it all over to automated AI agents.
Employing real people can make things a little slower from time to time, but reviews like this and genuine customer interactions are exactly why we believe it is worth it.
Best wishes
Abbey Essentials Team
A very good product and helps a lot…
A very good product and helps a lot with the muscle and joint pain I have. Easy to order, though did take a few days to arrive via Royal Mail. I will buy again.
16. toukokuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your lovely review.
I'm really pleased to hear the product is helping with your muscle and joint pain.
We dispatch all orders placed by 3pm on the same working day, using Royal Mail Tracked 48 as standard. Royal Mail lists this as a delivery aim rather than a guaranteed service, so unfortunately some parcels can take a little longer than expected and this is outside our direct control :(
I'm glad it arrived safely, and we hope you continue to enjoy using it.
Best wishes
Eva
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