My little tins of Chamomile Cream and Arnica Gel arrived very quickly and are such good quality and value. This is my second order of the Chamomile Cream and I find it helps soothe and prevent the ret... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Hadn't ordered for a while as had no need. However sent a discount code so decided to place another order. Code gave me 20% off so was good value. Order arrived well packaged and on time.
Yritys on vastannut
In the case of myrtle, I chose Abbey because, unlike other companies, they use steam distillation to extract the essential oil from the flowers, allowing me to experience the pure floral scent of myr... Näytä lisää
I’ve emailed a couple times asking questions and not heard anything back. I was looking to buy quite a few products but wanted some guidance for blends etc.
Yrityksen tiedot
- Kosmetiikka ja hajuvedet
- Aromaterapiatarvikkeiden myymälä
- Kosmetiikan tukkumyynti
- Kosmetiikkatuotteiden valmistaja
- Maustetoimittaja
- Kauneus- ja terveysmyymälä
Yrityksen kirjoittama
Abbey Essentials is a UK-based family business operating since 1993. Founded in Norwich, the business grew from early beginnings supplying essential oils and botanical extracts to wellness enthusiasts and retailers, guided from the outset by a focus on careful sourcing, consistent standards and a commitment to quality over mass-produced or low-cost volume. The brand was shaped by an interest in the long history of botanical remedies and traditional preparations once used in abbeys and monasteries, an influence that continues to inform our considered approach to product development and supply. Our range includes essential and fragrance oils, absolutes, floral waters, creams and body care products, alongside regularly refreshed seasonal collections and gift sets. We prioritise ethical and sustainable practices, offering vegan, cruelty-free and, where possible, certified-organic products. All products are made or supplied in compliance with UK and EU cosmetic regulations. Alongside serving retail customers worldwide, we also support independent brands, spas, salons and start-ups through wholesale supply, private-label and white-label development, low minimum order quantities and bespoke formulation services. We place strong emphasis on product quality and approachable customer service. All enquiries are handled directly by our team, with genuine, human responses rather than automated replies. This personal approach allows us to offer thoughtful guidance, take responsibility for the advice we give, and build long-term relationships grounded in trust, continuity and a genuine human touch.
Yhteystiedot
Norwich, Yhdistynyt kuningaskunta
- customercare@aecglobal.co.uk
- abbeyessentials.co.uk
4,3
Erinomainen
24 arvostelua
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent Chamomile Cream and Arnica Gel
My little tins of Chamomile Cream and Arnica Gel arrived very quickly and are such good quality and value. This is my second order of the Chamomile Cream and I find it helps soothe and prevent the return of itchy eczema around my eyes. The consistency is just right so it has never slipped from my lids into the eyes.
22. huhtikuuta 2026
Looking for a good quality hyssop
Looking for a good quality hyssop. This is perfect. No blend and competitive pricing. Many Thanks
17. huhtikuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your feedback, we really appreciate it.
We do our best to supply only high quality essential oils, so we only source from suppliers we know and trust. This can sometimes mean items are low in stock or temporarily out of stock, as we choose to wait for a batch that meets our standards rather than replace it with unknown supply.
Thanks again, and glad you’re happy with the hyssop 😊
Abbey Essentials
Great service
Hadn't ordered for a while as had no need. However sent a discount code so decided to place another order. Code gave me 20% off so was good value. Order arrived well packaged and on time.
16. huhtikuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for coming back to us, it’s great to hear everything arrived safely and that the discount came in handy!
P.S. It’s also worth keeping an eye on our blog and social media, as we share occasional updates there with exclusive discounts. Hope you enjoy your order 😊
Kind regards,
Eva
poor products and customer service
I am a registered aromatherapist and recently ordered two pure essential oils (Frankincense and Palo Santo) through your website. However, after receiving them, I found that the aromas do not match those of the same essential oils I have previously used.
I have experience with multiple brands of pure Frankincense and Palo Santo essential oils, and the products I received from your company smell significantly different. I also double-checked my order and the bottles to ensure that I had ordered pure essential oils rather than fragrance oils.
As someone who is highly sensitive to aroma and committed to using high-quality products for my clients, I was disappointed. Based on my professional experience, these oils appear more artificial than pure, and therefore I am unable to use them in my practice.
I have emailed your company several days ago to request a refund but have not yet received a response. This has resulted in a very poor shopping experience. I will not buy this brand again.
-----------------------
Since I was unable to reply directly to the Reply from Abbey Essentials under Trustpilot, I am responding here instead.
I am a certified aromatherapist and have experience with many reputable natural essential oil brands. I am able to distinguish between synthetic/fragrance products and genuinely pure essential oils. I hope you will take product quality seriously, so that consumers can truly enjoy the benefits of natural essential oils.
In my email, I did not request a refund while keeping the products. However, to date, I have not received any response regarding the refund process or arrangements from the company by replying my email. I am of course willing to return the oils if required—there is no reason for me to keep products of unsatisfactory quality that I cannot use.
Fortunately, I only purchased two bottles, so the cost is not significant. I treat it as a cost of testing a new brand. Ultimately, customers will make their own fair judgment.
11. huhtikuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your review.
We take feedback seriously, but it is important to clarify the facts for transparency.
Regarding the oils supplied:
The Palo Santo supplied is 100% pure Bursera graveolens, which is the correct botanical source. The scent many people associate with palo santo typically comes from burning the wood, which creates smoky and toasted notes through combustion. These notes are not present in a steam-distilled essential oil, so a pure oil will naturally smell cleaner, brighter, and more citrus-wood based.
In this case, the concern raised was that the aroma did not match another product previously used, without further detail or an attempt to clarify the difference. A comparison to a different supplier or batch is not, on its own, a valid basis to conclude that an oil is artificial or not pure.
In practice, when a product is described as “not smelling like palo santo”, it is often being compared to the smell of burning sticks, to fragrance oils designed to be stronger and more smoky, or to blended products where palo santo is combined with other resins, woods, or synthetics to create a richer and more “ritual-like” profile. Differences between batches or suppliers are also commonly misinterpreted as a fault, when in reality they reflect natural variation.
The Frankincense supplied is single origin Boswellia carterii, which is widely used species. This variety has a fresh, light resinous aroma with subtle citrus and balsamic notes, and is naturally more “airy” than the deeper scent associated with burnt resin. As with palo santo, comparisons are often made against incense or blended/synthethic products that have a richer, smoky profile created through formulation or heat (combustion or pyrolysis method), which is not achievable in a genuine, unaltered steam-distilled essential oil.
It is also important to note that genuine essential oils vary from batch to batch due to natural factors. These include the wood source, whether fallen and aged or more recently harvested, the degree of ageing which affects aromatic development, geographic origin where soil and climate influence chemistry, and distillation parameters such as temperature, duration, and pressure. This variability is inherent in natural products.
Consistency of scent is not expected in genuine essential oils, as natural variation between batches is part of their nature. Products that smell identical every time are typically formulated or synthetic rather than pure, single-origin oils.
We are always open to reviewing genuine product concerns.
In this case, the request was for a refund while retaining the products, which falls outside our Refund & Returns policy. If the products are not suitable, they can be returned in accordance with our returns policy available on our website. Once returned, we are happy to process a refund, even where the product is simply not to your preference.
We remain available to review any concerns through the appropriate process :)
Kind regards,
- - - - - -
Thank you for your follow-up.
To clarify a few points, your original message did request a refund without confirming a return of the products. As outlined in our Refund and Returns policy, a refund is processed once items are returned. This is standard practice and has not been refused in your case.
We did respond with guidance on how to proceed. If this has not been received, please check your spam folder for messages from our support email. We remain available and are happy to arrange the return and refund in line with our policy.
Both oils supplied are 100% pure, single origin essential oils. Differences in aroma compared to other products are not on their own evidence of a product being synthetic, as natural variation in scent is normal.
We stand by the authenticity of our oils. However, if they are not suitable for your needs, you are welcome to return them and a refund will be processed promptly once received.
Kind regards,
Abbey Essentials
Brilliant oils brilliant service thanku…
Brilliant oils brilliant service thanku xxxxxxpeace and love
10. huhtikuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you, we really appreciate it.
Peace and love right back to you 😊
Kind regards,
Eva
Sehrgute und rasche Abwicklung und…
Sehrgute und rasche Abwicklung und super Produkte
4. maaliskuuta 2026
Vastaus yritykseltä Abbey Essentials
Thank you for your kind feedback, we really appreciate it.
It was a pleasure working with you on a custom shipping solution, and your order also helped us improve how we handle overseas deliveries. We hope you enjoy the products and look forward to supporting you again in the future.
Kind regards,
Abbey Essentials
Vastaus yritykseltä Abbey Essentials
Thank you, we appreciate the feedback.
Glad you’re happy with your choice and that everything arrived quickly! :)
Kind regards,
Eva
Quick service,an well packaged thankyou
28. maaliskuuta 2026
Vastaus yritykseltä Abbey Essentials
Hi,
Thank you for your review.
Glad to hear everything arrived quickly and well packaged, we appreciate your feedback.
Kind regards,
Abbey Essentials
I’ve emailed a couple times asking…
I’ve emailed a couple times asking questions and not heard anything back. I was looking to buy quite a few products but wanted some guidance for blends etc.
25. maaliskuuta 2026
In the case Use Myrtle for poetry writing myrtle
In the case of myrtle, I chose Abbey because, unlike other companies, they use steam distillation to extract the essential oil from the flowers, allowing me to experience the pure floral scent of myrtle.
The reason for this is that, while reading the Bible story about angels meeting a prophet under a myrtle tree, I decided to use the scent of myrtle as the theme for a poem I wrote—my first in 30 years. That is why I ended up purchasing the myrtle.
16. maaliskuuta 2026
This company makes a good product at a…
This company makes a good product at a reasonable price and delivers on time.
The ointments are of excellent quality and work well.
14. maaliskuuta 2026
Vastaus yritykseltä Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived on time and that you are happy with the quality! :)
We look forward to serving you again.
Kind regards,
Eva
Nice selection of special essential oils
I bought a few essential oils from here. There wasn't any problem with the delivery. Label seems long lasting, so the print stay on it. Products seems good quality and I was able to buy special essential oil what you can't reach elsewhere.
12. maaliskuuta 2026
Vastaus yritykseltä Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived without any issues and that you are happy with the quality. Also it's nice to see someone notices the label quality, we specifically use oil resistant labels and printing method so they do not degrade with use.
Kind regards,
Eva
Mother’s Day save!
They were so lovely, quality and affordable! I wanted one of their products in time for Mother’s Day and I had left it a little tight to time! I emailed them asking them to send it as quick as they could, replied that same day saying that it will be sent the same day and luckily arrived the day before! Life savers!
10. maaliskuuta 2026
Vastaus yritykseltä Abbey Essentials
Hi,
Thank you for this, really appreciated.
I remember your order and the timing was a little bit tight, so I am glad it made it just in time for Mother’s Day.
Also great to hear you are happy with the products and thanks again for taking the time to leave a review! :)
Kind regards,
Eva
The company was professional all…
The company was professional all products received on time good service
Would recommend and use again.
19. helmikuuta 2026
Vastaus yritykseltä Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived on time and that you were happy with the service! :)
Kind regards,
Eva
There is only one place to buy high…
There is only one place to buy high quality essential oils!!!
19. helmikuuta 2026
Vastaus yritykseltä Abbey Essentials
Hi,
Thank you for your review, that means a lot.
We put a lot of care into sourcing our oils properly so we're really glad you are happy with the quality.
Kind regards,
Abbey Essentials Team
Lovely absolute oils
Lovely absolute oils, some I'd never heard of too. Small, independent business whom I'd much rather support. Quality product, will shop again.
23. helmikuuta 2026
Vastaus yritykseltä Abbey Essentials
We’re so happy you’re enjoying our oils and discovering new favourites. Supporting an independent business like ours makes a huge difference - we can’t wait to welcome you back again! :)
Vastaus yritykseltä Abbey Essentials
Thanks for taking the time to leave a review! We’re glad our service hit the mark :)
Excellent as always
Excellent as always, been using Abbey for years now - never buy my oils anywhere else. Highly recommend for quality, price, and customer service.
4. helmikuuta 2026
Vastaus yritykseltä Abbey Essentials
We really appreciate your loyalty over the years. It means a lot to hear you value the quality of our oils (and our personal touch). Thank you for recommending us!
Vastaus yritykseltä Abbey Essentials
Thank you very much for your kind words. We really appreciate you taking the time to leave this feedback. :)
Vastaus yritykseltä Abbey Essentials
Thank you so much for your lovely feedback. We are really pleased to hear you are happy with the product! :)
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