Optima Legal Arvostelua 

I wanted to take the time to acknowledge the excellent customer service I received from Chris Hartley at Optima Legal whilst setting up my remortgage. I had been stuck going back and forth over email, round in circles on some due diligence. I had been calling daily the week before completion and repeatedly explaining my situation over and over again to different people and had become very frustrated with the process and worried that the offer would fall through. Chris called me and talked me through the steps required. He made everything very clear and went out of his way to get everything lined up for my remortgage. He resolved the issue in 2 short phone calls. We went through my case from start to finish and he pointed out some information that I had missed that had confused me and created a misunderstanding. He was kindness personified. He treated me like a human being not an item on a checklist. He was pragmatic and could see that my situation didn’t fit exactly into the standard operating procedure, but he used his experience and found a way to work with me to move forward. I am so grateful for the help he gave me. There is absolutely nothing to take the place of a good man.

Good timely and friendly communication. Excellent online platform, easy to use and navigate.

RE- MORTGAGE SERVICES COULDN'T BE SIMPLER

I received online communication throughout the whole process of remortgaging. At first I was a little weary as I’m not that savvy using computers,however once I followed the instructions on setting up on the portal everything just fell into place.

I definitely will sign ✍️ post friends and family to this company as the services provided is awesome 🙌 simply the best.

September 2026
De’Ann Gordon

Very good and organised on the paperwork and very easy to fill up the all documentation.
The platform was amazing .

Thank you

Stressful time made easy and seamless.

Went through Fairway Mortgage Advice to re-mortgage and Optima was appointed as the solicitors dealing with the case.

Optima were extremely poor with communication and took ages to progress the case, which ultimately ended up with me being out of pocket on wasted mortgage advisor and solicitor fees, and I just remortgaged with my existing provider on a higher rate. If only I had done this to begin with.

When I was first passed to Optima, I provided everything possible in a short time frame due to the the limited time between when my existing mortgage finished and my new one expiring.

I informed Optima a month before my mortgage expired that I had been able to pay off a sum early, and they could proceed with the remortgage as there were no longer any early settlement fees, meanwhile asking if anything else was required from me and I was informed everything was okay.

I chased Optima a couple times asking for updates, and I was told the case was progressing, but I only actually got an update 5 weeks later to inform me they had started to draft the letter to Help-to-Buy.
I chased to highlight my dissapointment and I was informed I would be provided consistent updates, but I never recieved any additional communications other than updates in their portal.

After they did reach out to H2B, they informed me there was an issue with a form and I reached out to H2B to resolve - this took me 2-3 days to resolve and I then informed Optima so they could proceed.

Three weeks later Optima informed me that they had contacted Help-to-Buy again, by this time my mortgage had expired and I had an extension. It turns out H2B informed of some wrong information and although I called H2B to resolve immediately, it was clear that if I informed Optima it would be another three weeks for the case to picked up again.

It was clear that this was a lost cause, so I gave up.

If you get requested to use Optima as your solicitors, do not make a payment unless you are willing to spend a couple of months waiting for things to progress.

They did a good job dealing with our conveyancing. They are not easy to get hold of on the phone which is challenging at the best of times.

Very good costumer service,really nice team to work with,thank you

Very good happy with service

Effortlessly done. All the hard work was done by the lawyers. After submitting the required documents at the onset. I didn’t do anything else until I was notified of the completion. Smooth and seamless.

Quick easy and professional service. 100% online but someone was always available to answer questions and deal with queries. I would recommend

Excellent service from Optima Legal. The team handled my remortgage efficiently and professionally from start to finish. Communication was clear, everything was explained well, and the whole process was smooth and stress-free. I’m very pleased with their service and would highly recommend Optima Legal.

Simple use of online portals, everything quick and easy to understand.

I had a brilliant experience the communication was very clear and easy to navigate the portal, any questions I had via email were responded to promptly.

all communication was very clear, easy to understand, easy to follow up on. I never had any problems at all.

Very pleased with the hassle free online system that allows me to submit documents, ask questions, and track every step of the remortgaging process. The regular updates and communications provided for an excellent experience. Thanks!

Really easy and straightforward. App / website works really well and they did exactly what they said they would when they would. Faultless

Can not fault the process. Quick simple and hassle free.

Kept up to date through the portal. didnt have to do anything apart from use the portal. Quick and easy.