Optima Legal Arvostelua 

We had a very smooth, efficient experience with Optima. The online portal was user friendly & updated regularly and promptly so you knew exactly where you were in the process. Would definitely use Optima again. Very impressed.

The checks & overall process took a while to complete, although good communication from the team & the platform was easy to use & easy to view progress milestones / status

I was kept well informed at every step of the mortgage process right from the start. Everything was explained well which helped make it a very fluid process. Thanks for the excellent service provided.

great comms throughout, all items made very easy

Good communications, via the portal and by phone.
They missed the date for the end of my current mortgage but Lloyds delayed in sending the mortgage offer so it is hard to blame Opitima.
The portal which is very helpful needs updating as it often indicated a document I had sent was still outstanding.

Great efficient service

Very professional company. The people are very professional. The use of the portal is good . It is a two way communication . These guys are very thorough with their work. Pleasing to see.

Very efficient kept me up to date via the portal

All good, thanks Optima

Fantastic service

The Company successfully and professionally completed the remortgage process.

Optima was very slow at first did not respond to initial messages, but they did acknowledge them in the end and were very quick and informative and managed to turn around the remortgage extremely quick after that so I would recommend.

Easy t communicate through out the all process ‘

It was a dreadful and stressful going through the process. Having been through the process in the past this was almost as stressful as buying a new house. I hope to god we never have to engage with Optima Legal ever again. They oozed incompetence from the start to the finish.

The questionnaires are poorly worded and confusing and probably ended up costing an extra £500 in interest due to delayed completion. Even the completion statement they sent out at the end was conflicting within itself. (they used attached an old statement with different figures to the one in the same letter for example).

This process would put me off going with a company that use Optima to run their mortgages. I would urge Halifax to move their legal requirements elsewhere.

You’re communicating was brilliant your service was brilliant
Thank you for all your help

Everything was conducted via online portal, which when you live somewhere with not great internet is not ideal.
It took quite a while to complete which meant our mortgage was not completed in time and we incurred an extra months interest to pay on top.
A quick phone call would have solved this problem!

The company is very helpful gives you a clear picture of what to expect and makes communication very easy for you.

I wanted to take the time to acknowledge the excellent customer service I received from Chris Hartley at Optima Legal whilst setting up my remortgage. I had been stuck going back and forth over email, round in circles on some due diligence. I had been calling daily the week before completion and repeatedly explaining my situation over and over again to different people and had become very frustrated with the process and worried that the offer would fall through. Chris called me and talked me through the steps required. He made everything very clear and went out of his way to get everything lined up for my remortgage. He resolved the issue in 2 short phone calls. We went through my case from start to finish and he pointed out some information that I had missed that had confused me and created a misunderstanding. He was kindness personified. He treated me like a human being not an item on a checklist. He was pragmatic and could see that my situation didn’t fit exactly into the standard operating procedure, but he used his experience and found a way to work with me to move forward. I am so grateful for the help he gave me. There is absolutely nothing to take the place of a good man.

Good timely and friendly communication. Excellent online platform, easy to use and navigate.

RE- MORTGAGE SERVICES COULDN'T BE SIMPLER

I received online communication throughout the whole process of remortgaging. At first I was a little weary as I’m not that savvy using computers,however once I followed the instructions on setting up on the portal everything just fell into place.

I definitely will sign ✍️ post friends and family to this company as the services provided is awesome 🙌 simply the best.

September 2026
De’Ann Gordon