1stflight Arvostelua 303

My mum’s luggage was left on Gatwick Airport untagged by the airline and luckily it was found and returned to us by First Flight. Mike in particular was very professional and super helpful. He communicated every step of the way to confirm the bag was returned to us. We are grateful to him for his assistance!!

Mike did the highly unlikely and matched my luggage (lost at the check-in counter, with no tag or identification on it) to my claim. He was able to get it back to me in spite of complicated logistics and multiple airlines being involved. Thanks again Mike!

Mi equipaje no llego del vuelo Madrid-París, Mike es en excelente empleado y un gran ser humano logró contactarme y darme la buena noticia. localizó mi equipaje me dio tranquilidad, hoy ya tengo mi equipaje en casa en solo dos días después de que Mike me dio la buena noticia.
Si estas leyendo esto Mike, agradezco infinitamente tu amabilidad y gentileza que Dios te pague y te bendiga.
Y que en tu empresa reconozcan tu excelente trabajo.

I thought I had lost my iPad on an EasyJet flight and contacted 1stFlight to see if they could help. After only 7 days my iPad was returned by DPD.
Thank you 1stFlight...great Job !!

Thank you very much to everyone for finding my luggage, it means a lot .
I couldn't believe it when I've received the phone call.
Thank you Mike. Great job.
Sometimes we need to trust someone.
Greetings
Claudio De Riz

Not one to leave reviews but this company helped me reclaim my delayed luggage for Easyjet. I received a call to say they had my case and the following day it was delivered to my home address. Great service thank you

We lost one of our cases on the return from our holiday in Malaga. After many failed attempts to get the problem resolved with Tui, we contacted easyJet and Gemma looked after us.
I cannot praise Gemma highly enough. She has worked extremely hard to locate our lost luggage and got it returned to Gatwick where we could collect it.
Without Gemma we would never have seen our luggage again. Our next holiday will be an easyJet holiday.
I must say that Gemma is a credit to easyJet. She is absolutely fantastic. Thank you

Upon arriving in Gatwick I was unable to retrieve my checked suitcase. I returned to the US and made contact with Easy Jet and was promptly contacted by Gemma initially and then Mike. Mike followed through finding and verifying my suitcase. He was polite and professional and he and the process was very efficient. He was able to receive approval from Easy Jet to send my luggage to the U.S. which arrived undamaged everything intact and quickly. I can't thank Mike enough for the effort he put forth into dealing with this issue. I was so happy to receive my suitcase with everything in it just the way I packed it despite Mike having to verify contents. Thank you Mike for everything you did !!!

My case did not arrive at Gatwick when l went to collect it.
Was given a form from easyjet staff to get in touch with the company above.
Excellent staff who were very helpful and found my case and kept in touch with the progress.
Delivered to my house on time.
Thank you

Mike was very helpful and eventually found all our bags.

I can’t believe how great their service was and especially their agent near Gatwick, named Mike. He went above and beyond to get my back which had been mishandled by LH in Naples, Italy to me in Florida, USA. He called and emailed, found a business card and did the follow up. There had been no trace of the bag from LH or United. Frustrating interactions w both airlines. Somehow he got it to me through an old Easy Jet sticker though we weren’t on Easy Jet. It had been missing for 11 days. After Mike got involved, I had the bag in 24 hours. So grateful for his interest in returning it to me. Big thank you to you and your team. I’ve flown over a million miles on UA alone, and this was outstanding and unexpected service.

My wife and I were returning from a short vacation. The route was difficult, we had two transfers and on the first one we had to pick up and re-check our luggage. To our surprise, our suitcases were not on the luggage belt. We had to fill out an application and rely on the words of the employees, who said that in three or four days we would receive our suitcases back. 11 days have passed, and the airline we were flying with refused to consider our case because it did not have the necessary documents from us. We almost lost hope that we would ever get our things back and prayed to God for a miracle. And now I got a message from Mike from First Flight that our luggage has been found! As it turned out, the luggage tags were not pasted on the suitcases and they remained unidentified at the airport of departure until they got to the First Flight. We praise God and express our great gratitude and appreciation to Mike and the entire First Flight service! Of course, it was very important to get our things back, but even more important was the attitude of respect and attentive treatment of us as customers in order to help us in our situation.

Reported our missing luggage as soon as we arrived home. We returned from Madrid on the fateful country wide power outage day (28/4/25)
1st flight contacted me within 24 hours. I am very happy to report my suitcase was found and delivered to my door 6/5/25.
I didn’t actually speak with anyone but my email contact person was Gemma.
Having never been in this situation before, I am impressed with the way this process was conducted. THANK YOU

Mike is very nice and good person who contact me regarding my lost bag, really he is very helpful, patient and cooperative and gave me all the details and the required informations about my bag. Honestly if there is 10 stars I will give him, because he deserves more and more.

Ik wist al dat mijn koffer zonder label op de band was terechtgekomen, dus had maandagochtend weinig hoop hem ooit terug te zien. Keurig beschreven welke kenmerkende artikelen er in zaten. Tot mijn grote vreugde werd ik vrijdagmiddag vanuit Londen gebeld door een heel aardige medewerker die kon bevestigen dat het mijn koffer was die hij voor zich had. Kreeg over de app een foto ter bevestiging en een week na verlies werd hij keurig bij mijn voordeur teruggebracht. Het zijn maar spullen, maar dankzij het werk van deze mensen ben ik superblij! Dank, dank, dank!

Amazing customer care experience with Gemma from Primary Tracing. She stuck with our lost bag issue and managed to identify where it had been lost and ensured it was delivered to our door. Always thoughtful and professional. Thank you!

Hi! My cabin bag was “lost” twice and I’ve got it finally TWO WEEKS later!! It was the flight 21.02.2025 Istanbul-London(Luton) by Wizzair👎First they pushed me to put my cabin bag to checked-in baggage and then just left it in Istanbul!!!🤬 Second time it wast “lost” in the courier department and your manager Jessica Hines eventually found it! I really consider Jess like a nice fairy for me❣️🧚It was the first person since the start of that issue who contacted me directly. Before I struggled with the “dead” forms and incompetent employees of Wizzair “Customer Support”. Thank you very much dear Jessica and all First Flight Forwarders team. You are the best!!!

Mike managed to identify my bag using the list of contents I had sent them. He kept an eye on things, and luckily stopped the bag being delivered to our London hotel because we had flown back to Canada by then. He continued keeping an eye on things and sent me updates about tracking, etc., and I received my bag at my home yesterday, Wednesday, March 6. Thank you, Mike!

Lunui is such a nice person and very helpful. Thank you for the service