1stflight Arvostelua 303

My suitcase didn’t turn up at Gatwick late Friday so completed the online form. Overnight my bag was found which was reassuring as have never had this happen before. Spoke to Gemma at 1st Flight on Monday who notified me my bag was enroute home. Great service and great communications Thankyou.

0 effciently done

Helpful and resolutive. Mark in particular was extremely professional while friendly and understanding

Our luggage did not travel on our British Airways (BA) flight from Tenerife to LGW on 3rd November. We got very little help from BA and no update on when to expect our luggage to be delivered to us.
Eventually on 13th November we received a phone call from Mike at First Flight. We were overjoyed when he confirmed he had our two suitcases at their premises near LGW. He was very reassuring and helpful. He gave us options including waiting for BA to arrange the return of our luggage or paying for DHL to deliver them to us. He assured us we could reclaim the £65 cost from BA.
We were delighted the luggage arrived at 0935 the next morning.
We then sent a claim to BA for the £65. Our claim was initially ignored. Following our query on their poor response we got a more detailed reply which was a blank refusal to pay anything to us for the cost.
We have instructed our credit card company to refund us for a breach of contract by BA for their failure to return our luggage when we flew with them. We are still waiting. The latest update from Lloyds Bank (who issued the Mastercard) is that they are still waiting for responses from BA.
Please thank Mike for his encouragement and helpful reassurance on 13th November and for his phone call on 14th to check we had received our luggage. Mike was a star who was head and shoulders above the many others we are still interacting with while we wait to get refunded for the delivery of our luggage.
Sadly for us, the service from BA has been appalling.

I left my backpack in the plane last Friday, and on today I had it back at home. Excellent communication with the team, really really happy with them

Buonasera, ho trovato il servizio molto efficiente, gentile e celere. Ringrazio la cortesia degli operatori e la capillarità delle informazioni fornite. Un ringraziamento speciale all'assistenza di Mike e la cura al cliente. Buon lavoro e tutti continuate così. Daniela

Great service from First Flight after EasyJet omitted from tagging my cabin bag at check in. Less than a week after notifying the loss I was contacted by First Flight to say they had traced me & subsequently 2days later my bag was delivered via DHL saving me the inconvenience of lodging a claim, thanks Mike & team.

Vanessa was very patient and professional. I was getting frustrated and inpatient but she handled the situation calmly. I was shocked when she told me she had found my ipad because I had lost all hope. It was then posted next day and I received it within 3days. Thanks a million!

Outstanding service that goes above and beyond all expectations. Mike has become one of my favorite people in all of Europe after he alone was able to get my lost luggage back to me in the USA. My airline failed to put a tag on my bag when checking in and the luggage had no identification. Mike looked for some way of discovering the owner of the bag and found a prescription to my wife in my overnight kit, called her and started the long process of getting the airline to send my bag back to me. He advocated for us with the airline and got them to pay for shipping it to us. We just got it back, almost 2 months later. Can't say enough how thankful I am for First Flight Forwarders LTD AND THEIR EXCELLENT EMPLOYEE MIKE. When everyone else wanted to pass over their responsibilities, this company stepped in and made it all happen, THANK YOU!

I left my iPad on the plane and reported it. The response was amazingly quick and I had my iPad back in my possession within five days. The person who phoned me to say the item had been found couldn’t have been nicer. I had imagined I’d never see my iPad again. What terrific and efficient service!

What a fantastic service you supply.
I left my phone on the airplane when we landed at Stanstead airport and thought I would never see it again , I got in touch with First flight and a week later it was posted to me and I was so relieved as you can imagine. Thankyou so much

We unfortunately not realised we had lost our 2 year olds bag. It was a personalised bag with his name on with lots of toys he’s fond of. By luck we had left & old bank card with my name on that First flight must of used to track us down! We got an email out the blue as we genuinely thought the bag was gone. Had to pay courier for bag return but that was a small price to pay. Thanks again!

Excellent correspondence right from the start brilliant service to get my case returned to me

My mobile phone was confiscated by Spanish Supervisor handler at the gate before boarding flight to Gran Canara as I dropped my phone whilst checking my partner suitcase after declaring we had electrical toothbrushes and already checked in with my boarding pass from my phone and realising after I closed suitcase my phone was in suitcase. Easy jet contacted baggage handler to remove my suitcase and was told security needed to be present at gate before boarding on flight. I informed closing gate staff and a miserable spanish supervisor baggage handler rolled his eyes whilst I mentioned it was a innocent mistake. Was told by security they would escort me to the tarmac where suitcase was left and I could not take phone with me and had to stay behind which I agreed but my phone had my return booking ref for our return flight home which I managed to get my son to send me details as we bought his holiday and we logged onto Easy jet app with his email address. Security said I would need to go to Lost and found to retrieve my phone which I tried to submit whilst away but when I returned I sent email to Gatwick at Lost and Found to follow up to be told there was no records. I then sent emai to Easy Jet customer service and was told to try 1st Flight with no joy then 1st Flight advised me to go on airport lost and found and after giving details of my phone which was not lost they had a match and Vanessa who I used chat line was most helpful and downside was I had to pay £30.00 to deliver next day today 20th September, 2025 with DPD. I will put in a complaint concerning baggage handler as security guards would have handed my phone back but baggage handler said they couldn't due their policy even though I explained it was a innocent mistake.
Thank you so much Vanessa for finding my phone. Great job!

Couldn’t have been happier with the service.
Josh was so helpful over WhatsApp and had our cases.
It was so stressful trying to sort them out as the paperwork TUI gave us wasn’t right / working.
Josh did it all on my behalf and had my cases there ready to send with DHL.
Honestly could not be more thankful.

Ts dead ahh took 20 days to get back to me I was dripless for almost a month aw hn bra ✌🏾😭😭💔💔

My suitcase was lost on a recent trip to Verona with British Aiways. Apart from one dress I had nothing to wear for 4 days and we had to return home early Our holiday ruined. But Mike called me today to say he may have found my case! We went through some questions about the content of the case and he confirmed it was mine. Mike was so thorough and professional but also empathetic. My belongings are on their way back to me thanks to this company. I am forever grateful to Mike and the team!

EasyJet sent our case to LGW instead of Madrid we had so much hassle trying get help from EasyJet at the airport
( no one there to help ) after two hours searching we decided to just to head to our hotel and see if we could call easy jet the first person we called gave us another number to call so we did and we were given another number for us to call again
This happened 6 times being sent from pillar to post
so we decided to email them they emailed us back and said it would take up to 10 days to get back to us we were only in Madrid 4 days
Got back home they sent us a email asking us to contact Madrid airport
I couldn’t believe it another number to call rather annoying when it was EasyJet that caused the problem NOT US
Anyway out of the blue we had a call from Mike from first flight to tell us they have located our missing luggage and that he will get the case to us as soon as possible such a professional person understanding and so dedicated to his job really good manor in customer relations he said that he would sort everything out for us and get our case sent to us
the case has now arrived to our house now so
Thank you very much Mike your a gentleman your the only person who didn’t give us another number for us to call
So well done Mike thanks for your help
Yours sincerely
Mrs Calderhead

My daughter left a card holder on a flight from Almeria back in April. It had her bank card, driver's licence and other bits in it. I logged the missing item more than in hope but to our surprise and delight got an email to say that it had been located! The wallet is now on its way back to my daughter. The service I received was fantastic and would certainly recommend logging anything that gets mislaid because I a sure the 1stFlight team will do all they can to locate it.

Josh was incredible during this whole incident. Can’t thank him enough. His communication was prompt and he went above and beyond to ensure the case was returned to me asap. Thanks Josh!!