12THTRIBE Arvostelua 

I ordered festival denim shorts for $90 and what I received was a joke! The denim felt cheap and was cut uneven!! For $90! Returned the item, and only received $78 back even though I paid for shipping. Then the return takes 16 business days to process! Yes 16 business days!! Who is running this online store and why wouldn't a return to store be an option since I'm based in LA as well?

The quality of the products are less than ideal. I just ordered a dress on sale for $51.64 and what arrived looked nothing like the picture. It is super unflattering and the fabric is bulky. In addition, the dress runs big. Their return policy is garbage. Since the item was on sale there is no refund OR return, so even though it's too big, I have to eat the money. I tried this shop twice, never again. I just ended up donating the clothes.

Their shipping process is ridiculous. I placed my order a week ago and the package hasn’t moved yet… I will be returning because i won’t be needing the dress for the event anymore.

I ordered a red hat and a black gold buckle belt. Omg, absolutely love both items! The belt looks so expensive and classy! I live in the Uk, and delivery took a week. I am a size 12 in clothing and ordered a size small in belt, due to reviews on sizing. Fits perfect!

This company is a scam! I never received my Necklace Silver Statement! NEVER! I received approximately 15 emails telling how they would resolve this! It’s fraud do not use this company! My bank will now how investigate this! Do not use them!

They make it difficult to return items with an unusually short 15-day return window that they don’t make clear. They also have lots of restrictions on what can be returned. Shop elsewhere.

Both items I ordered are fantastic quality for the price. Additionally, the dresses arrived within about two days from when I placed the order. Couldn’t be happier!

Clothes are unique and stylish. It’s not amazing quality but it’s good. The customer service is very responsive and helpful.

Shein quality clothing with an absurd return process. Almost 3 weeks + to receive a refund and when I did it was 1/2 of what I was owed. I have had to engage with customer service from the beginning of my purchasing experience and it just has been awful. Took forever to ship and get to me, once it got to me I was devastated about the quality of the clothes. I could have purchased these items cheaper on shein or temu and gotten the same quality. Im glad I got some of my money back but I will never return to this company as a customer.

I purchased 2 sweaters. The quality was horrible. The cream sweater came with 2 stains.

Do not use this company, it’s a total scam, they charge over the top prices and then you face very high extra customs charges which you are not informed of in order to get your item which due to costs becomes impossible to return!!! £147 just lost…the company aren’t interested once they have your money, they will send very poite emails which just put everything back on the customer and aren’t interested in fixing any issues. Do not buy….

I asked before purchasing about the delivery costs. It appears when I already made the purchase there were still extra costs. I couldn’t return the item because I already lost the shipping costs ( they don’t refund that ) I paid 3 times the items worth !!

Considering I was over in the UK, I was well aware how long shipping would take. What they failed to note anywhere CLEARLY on the website was the massive customs charge that they are not responsible for. Paying £83 extra just so I could get the bloody thing here was not on my itinerary today. If I had any confidence that they would issue me a refund and just send the things back, I would have. But since reading some reviews, that’s likely not going to happen. As a business owner myself, I could never even contemplate scamming customers like this by failing to mention every detail of how difficult your order will be. Customers put their trust in you with their money, and you have a duty to provide an easy and honest service as they are giving you business. One thing I’ve gained is I will never not look at the small print or FAQ’s again. Anyway, this is just SHEIN thats been rebranded well.

Quality is absolutely atrocious for the price. All the items smell of heavy chemicals and seem to fall apart after a few washes. Other items I attempted to return and was unable to due to extremely strenuous return policies. DON’T WASTE YOUR MONEY!

My first purchase and it was a great experience. Item was high quality, washes nicely, and shipping and customer service is great. Will purchase again!

I purchased a dress, pants w/matching blazer, and a top. Very poor quality. The clothing is see thru. Unfortunately, I did not read the return policy before purchasing and none of the items are eligible for return. I would expect more for the price of the clothing. Very disappointed!

THE BEST customer service! Quick, friendly and efficient! Will forever be a customer!

Ordered a jumpsuit that was very short and had to return it. Not only do they discount your return price but they charge you a lot to ship it back and you have to drive to USPS to drop it off. Also bought a matching belt that they would not accept back. I will not shop here again.

I love the styles, quality and prices.

My customer service experience with Mariane was beyond great! She was informative and assured me that a mistake on my part could be remedied in order to get my order in time for an event. I cannot wait to wear my outfit and have a stress free event!