12THTRIBE Arvostelua 

BEST customer service! Thank you so much to Brenda, Milly, Sheela, Marianne & Jamille for all of their help with exchanges of items via email and also helping me with getting my items in time for Stagecoach! So appreciative of all of their help!
Oh and not to forget that the clothing and accessories are so stylish, fun and great quality! Trust me, I’ve ordered enough items from 12th tribe to be able to confidently say all of this!
Can’t wait to tag you guys in my Stagecoach outfits! Thanks!

This company was so sweet to work with! They answered all my questions, were polite, never got annoyed, and helped me with my return process! I appreciate all the help so much! Will definitely recommend and work with this company again!!

Excellent customer service and quality products. I will definitely be a return customer.

Great customer service! A glitch in the system took my refund back to my card instead of the store discount, and they could still help me through that process. I can't wait to try on what I purchased!

Purchased a pair of pants that were on sale, not marked final sale, and they showed up and were very poor quality. I tried to process a return and they told me that "sale marked items" are all final sale. So why bother even calling them sale as opposed to final sale? Its deceitful and bad business. Now were out the money and left with a terrible product. Reached out on chat where they informed me that since they were such a "great deal" they can't accept returns. Based on the deceitful return practices, product, and customer service, I would absolutely not recommend 12th Tribe.

I love 12th tribe! they have the best styles and customer service is always on point. xx

So my package was not delivered to my home last Saturday I was told to wait 5 days and I could get them reshipped, but it would have not came in time for the festival I was going to attend. I had the great displeasure of talking with a customer service representative named Maeve who informed me that Although I provided legitimate proof that the package was delivered no where near my home I would have to wait up to SIXTEEN days for them to conduct an investigation that was already pretty clearly cut that the package was not delivered. This was my first time ordering and seriously my last. They stated we need package insurance for a refund, which feels scammy because if we receive the package do we get a refund for the insurance? answer is no. The second rep Ellie however was absolutely amazing and super kind.

I purchased a final sale top in the wrong size and emailed customer service to see if there was any way I could exchange it. They were kind enough to grant me a one time exchange for store credit! I was not aware I would not get the full amount I paid for the item back in store credit so I probably would have kept the item had I known, but it was still very kind of them to grant me the option.

I received a damaged item and customer service was very efficient. They gave me several options and had the problem resolved within 24hours.

Clothes are good quality, and always arrive as pictured on the website. Customer Service is prompt, friendly, and knowledgable. The minimal insurance fee added makes the return process a breeze (and eliminates anxiety about not receiving packages due to mail carrier error).

12th tribe’s customer service was AMAZing!! They went out of their way to help me with an order, get me a discounted rate using their discount codes and saved me time! Love this site and their quality of clothes! Will definitely Continue to shop 12 tribe!

I was having trouble making a return online and Jamille was a huge help!! Will definitely order from here again. Great customer service.

The Customer service was Absolutely wonderful !! Milly helped me work through an issue I had with my order, I truly appreciated being able to work through my issue quickly. Will shop here again.

Love shopping here! They have such unique pieces and staples that help expand my wardrobe in the best way! Very happy with my clothes!!

I got the Madelyn crystal mini skirt and the martini mesh dress and they are both stunning! Great quality and look just like the site photos. My dress came in the mail with a rip in it on accident, just because it is super delicate I think, and they were so kind to replace it immediately! Great customer service, will order from them again!

The bag I purchased is very nice quality and beautiful and looks just like the picture. I am very happy with my purchase. Customer service was extremely helpful in the whole process. I highly recommend buying for 12th Tribe.

This company is a drop shipping business. They buy stuff at other cheap china retailers mark up the price 5 times, promote it on instagram and getting away with charging premium prices for a cheap garbage. Got a pair of boots came in a branded box. Boots were ugly and low quality. I searched a store written on the box turns out identical boots are available for a half price. Emailed their customer service and of course they don't price match. Don't think it is fair to overcharge their customers for cheap garbage unless its a business model. Needless to say first and last order for me.

I’ve purchased multiple items from this company on multiple occasions. I’ve gotten lucky with a few. Unfortunately sometimes you pay a big price for a trendy look made of poor quality materials. A too I bought on sale looked nothing like what was pictured on their website when worn. Because it was “on sale” it could not be returned however if you look now it is full price again (almost double the sale price). When I try to leave a review on their website regarding the poor quality, the review does not get posted but rather you get an email from their customer service offering apologies and a 10% discount. I find that to be a shady practice. People should be able to see the truth about what clients think of their products. Any positive reviews on this site or BBB were likely individuals who received complimentary refunds for defective products and were asked to leave a positive review. Just know you are making a gamble if you buy from 12th tribe. It’s a hit or miss and not worth what they charge.

I do really like the clothing 12th Tribe sells but just know if you do not open...try on...and return within 15 days they will not exchange or refund you. It is their policy....I was actually out of town for 2 weeks so I'm out of luck.

Totally unhelpful customer service. My order hadn't shipped out yet and they refused to cancel it. Glad I will now have to take time out of my day to deal with a return.