1001hobbies Arvostelua 

Great communication and turnaround.

Horrible customer service. Site claims to offer order and shipment tracking. Once your order is placed, YOU HAVE ZERO KNOWLEDGE OF YOUR ORDER STATUS. Even after receiving what appears to be an auto-generated "Your order has shipped" email, NOT ONCE OVER THREE ORDERS DID THE SITE PROVIDE ORDER TRACKING -- EVEN THOUGH THERE ARE THREE PLACES ON THE SITE THAT ARE SUPPOSED TO SHOW ORDER TRACKING. For my first order, because I'd wanted to initially cancel the order and later wanted to add to the order (my fault), I eventually got someone's attention and received follow-up emails. But, the moment I spoke negatively about the whole experience.....ZERO ADDITIONAL COMMUNICATION. And this after I even placed a third order because I realized that I hadn't purchased enough paint for the scope of my project. I knew I was going to again experience poor service, yet I went back for more -- only because so few sites had the products I was choosing to use for my project and because 1001 Hobbies offered the products at a slightly more reasonable cost and shipping cost. However, I'm done. No matter what more I may need in the future, I'll shop elsewhere to get a more 21st century, customer-friendly experience.

Suddenly, a negative review is posted, and 1001 Hobbies' Customer Service wants to respond for the first time in weeks. Only, the response is the same as the one that follows every negative review, "Contact us so we can ....." Your opportunity to be a better online retailer was during the weeks I spent sending you notifications that your website was providing misinformation. Your response now is just more of the same -- a NON-RESPONSE. Still today, my account shows three orders in preparation to ship to me, yet I have received all three orders. You force your customer to simply be blind to if or when they will receive product for which they have paid. NO MODERN business allows such a basic customer service to remain unresolved. Thank you, I will conduct my business with a site that understands basic ethical business practice.

Great service wide range of modeling products

Found the product I was looking for. Was able to preorder it easily.

Mon fils adore son sac à dos! Excellente qualité! L'expédition a été rapide et sécurisée.

I received my confirmation of order NCTJTRCNT on July 24. I later received an email asking my opinion and clicked "have not received my order yet" and the response was "we will open in investigation" then today, August 15 I get another "how did we do" email, and I still haven't received my order and the investigation that was promised seems to have disappeared. I am not impressed at all. Where is the customer service of yesterday? Please just send me my item so I can forget this whole sorry mess

Excellent item and superb shipping speed.

Item was in stock and shipped fast. The item was hard to find and I appreciate shipping to Canada

Excellent Seller. Quick shipping.

Speed and ease of the transaction

I placed and fully prepaid my preorder on 7 March 2026. Since then, the estimated delivery date has been postponed three separate times, and I am now expected to wait approximately seven months from the date of purchase, with no guarantee that it won’t be delayed yet again due to another “supplier delay.”

What is most disappointing is not just the delay itself, but the complete refusal to offer any flexibility or customer-focused solution. Despite repeatedly explaining that the item was purchased as a gift for a family member and has long since missed the occasion, my refund request was refused every time.

Customer service repeatedly referred only to their Terms & Conditions and the 14-day withdrawal period, while completely ignoring my concerns about the repeated postponements and the unreasonable amount of time they have held my money without supplying the product.

I understand that supplier delays can happen. However, my contract is with 1001Hobbies, not with their supplier. Customers should not be expected to finance a retailer for months on end while receiving neither the product nor the option of a refund.

After my experience, I started reading other recent reviews and found numerous customers describing very similar issues involving repeated preorder delays and refused refunds. Unfortunately, my experience appears far from unique.

I would strongly advise anyone considering a preorder with this company to think carefully before paying in advance. Unless you are prepared to wait many months with no certainty of delivery and no realistic possibility of obtaining a refund, I would recommend purchasing from another retailer.

Very disappointing customer service and an even more disappointing overall experience. I will not be ordering from 1001Hobbies again.

I was really excited to see a computer topper figure I really wanted for pre-order on 1001hobbies. I pre-ordered this item back in June 2025 and it was supposed to ship back in May 2026. My order number is 503274 and the status has remained as recieved and is still in process. I reached out to 1001hobbies regarding any updates on my order over a month ago and I haven't heard anything back. I understand that things get delayed but I would really like an update.

The website was easy to navigate and I found exactly what I was looking for.

Avoid like the sodding plague.

Pre-ordered an MG TURN-X Gundam kit on 05/05/2026. They informed me by email it'd be delayed by a month. Unfortunate, but fine, I thought.

It's now been delayed by another month, then another, then another. It's expected to ship in SEPTEMBER, now. To top it all off they try and keep 25% of your order cost (when Pre-ordering) if you cancel, claiming it as a 'fee'. Ignoring that such a tactic is, I'll point out, unenforceable and has no legal basis provided you have not received nor been shipped the item, it is regardless, scummy.

A sham of a website that ransoms your money. I don't care how rare the kit is, how cheap it seems, for the love of all things you care about find somewhere else, pay the extra twenty pound as opposed to getting involved in this absolute circus.

0/10.

Actually

-10/10

Their customer service team is also not to be trusted, they gaslight you into believing your consumer rights under EU and UK regulations dont exist. Dont trust them

Livraison rapide et produit en bon état.

I lowkey thought I was gonna get scammed, but I was pleasantly surprised. The figure is adorable! I love pochita!

The fact that they ship to Canada.

With the way the internet has made it convenient, it has also made it a bit sketchy. 1001hobbies answered all my questions when I had my concerns. Although, I would suggest in the future, a quick email with a tracking number and whom the Carrier is with, would help reassure customers better. Great experience all the way

Though the item did take a while to ship out once it did it arrived very quickly for international transit. It was in pristine condition and nicely packaged. Also it was something I probably wouldn't have been able to obtain without overpaying at resale. Overall I am very pleased.

1001 Hobbies had a product listing that I had purchased last year, unfortunately the item was not available anymore, not even for back orders. So, 1001 Hobbies reached out to me via email to inform me of the circumstances and then they offered me a store credit voucher. Just recently I used that voucher to make a purchase on a preorder that I wanted. I’m glad that they were able to accommodate me from a purchase that they weren’t able to fulfill. I’m looking forward to receiving my preorder when it becomes available.