Rachel Moon

Dear Rachel,

We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.

Based on the username and public profile you have used within your online review, we believe we have managed to locate the account you had recently created.

Our system shows that you, or an individual with full access to your credit history successfully completed your Knowledge based authentication by answering a series of questions based on your financial history for the last six years from our Credit bureau partner in order to access your credit report within our online secure portal.

We clearly describe who we are, the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up through our website. All customers must positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Although we have received no direct communication from you, we have closed your account and refunded the single subscription to your account.

We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review and to address any aspect of the service you feel did not meet with your expectations.

Kindest regards
UK Credit Ratings Customer Support Team