I recently ordered a Bonnel 775mx from…
I recently ordered a Bonnel 775mx from ronster rides in June, 6. I asked if they could charge my Venmo Debit card 2 times. They said no because they were a new company, no big. So I finally put purchase on a different credit card. Credit card was approved through my credit card company but unbeknownst to me Ronster Rides cancels my order saying they need a picture id with same address on credit card which I provided all this took extra time.
Total pain but finally made purchase for 1st batch of August preorders. Bikes come in August and they tell me sorry we don’t have a bike for you.
I had expressed to them earlier in the process that I was upset with them about needing to provide a picture id. I felt like they were just messing with me. In the end they gave me a refund, but cost me a lot of headache and trouble I feel deliberately. It was a horrible business experience.
If I would have ordered from a different vender at that time I would have gotten a bike in September. I am now waiting for November bike through another vendor.