Wong

The process to investigate a case takes unbelievable long. Paid the NZD6,000 deposits in late April (got slightly hit by the car behind). Did all the procedures needed before leaving NZ. It's late July now, we still don't know the results. Yes Rentals just kept saying investigation is in process, please be patient. We can't proceed any claims submission on the booking platform (Ctrip) yet, because YesRentals cannot provide the actual amount we are liable. Also, there is no toll-free number to call from overseas.