IT Bethany

The BRSK sub contractors Brendan and Josh arrived to mend the break in the fibre optic cable around 8.15am and had finished within 30 minutes. They were polite and focused on the job in hand. On completion they explained what they had done, the cause of the problem and a possible solution down the line.

Sorting out the internet supply from BRSK took a month. This involved emails, phone calls, completing a form. The failure of service caused a great deal of inconvenience, dealing with users in our building who depended on the internet for their day to day work; streaming services were disrupted, smart systems collapsed. At one point four technical staff at our end were trying to work out what was going on. Finally an engineer visited (after the usual threat we would be charged if the failure turned out to be our fault); the hardware fault was identified and corrected. Early on in this saga I also commented that a) it was difficult getting in touch (navigating the press 1, 1 etc and finished having to start again) often b) I received no acknowledgment that an issue had been reported. Not happy.

The online chat response was quick and the help was really helpful in that the tech person was sympathetic and patient

We travelled 140 miles from Manchester to buy a tent from this marvellous company. An impressive range of tents and equipment on display across 3 showrooms, lots of choice, helpful and well briefed staff on hand to advise, easy to find the place, big car park. Includes a popular coffee shop with cakes, drinks and light meals. Good deals available when making serious purchases. We could have bought over the internet but, for a specialist purchase like this, it is definitely not recommended! I found a better range of goods at Attwoolls than any where else in the UK.

Despite a challenging installation situation (a long way from the road) the teams still installed the BRSK broadband within a week. Thanks Nathan, Ash, Cal and Steve A