Catherine

I attended a brilliant bike workshop yesterday with 6 of my friends. Max and Joe spent two hours showing us how to safety-check, clean and maintain our bikes and fix punctures. We each had the opportunity to change an inner tube on our own bikes and never felt like any question was too stupid. Joe and Max gave up their Saturday evening to run this session and made the 2 hours super relaxed and welcoming. They provided snacks from Gail’s and free goodies from Muc-Off. All of us left feeling we had learnt a lot and far more confident looking after our bikes.

This is a perfect class for beginners and couldn’t recommend the staff at Waterloo more!

I messaged Debenhams using the online WhatsApp service and got a reply within 1 minute. My issue was explained in simple terms and problem solved straight away. I spoke to Kai and couldn’t recommend them more.

Atrocious customer service. Phone call backs that don’t happen. Complaints ignored. Products sent to wrong address. Long wait times on phone lines. Adding on incorrect fees.