I did not recieve an item i purchased…
I did not recieve an item i purchased as the parcel was taken from the front of my building after being left on the doorstep in plain view . contacted the customer service multiple times which is typical automated response that have you to follow up so to actually speak to a person you have go through a 3 step process to get a human to speak to who replies in 3 working days . Unhelpful and not very cooperative i finally managed to get a form that they said i should fill out and return which i did within the same hour only to be followed up with no response . Completely unhelpful . I had to contact my bank to have some action taken .
Vastaus yritykseltä Footpatrol
Hi Lawrence,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our webform.
You can access the webform by clicking on the following link: https://www.footpatrol.com/pages/contact
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
FOOTPATROL Online Reviews Team.
