Angela Lakie

Previously I have had a good experience with Moomin, however this time unfortunately it has been terrible. I ordered a gift for my niece living in Dubai, I inputted the address for the delivery as you would presume they are delivering to the recipient, however no, they don't. I only discovered this a few days ago, having places my order nearly a month ago. I have had 15 emails back and forth with Moomin customer service, them taking around 48 hours to respond to each one. They firstly told me it was on its way, it would be delivered soon, then that it was attempted delivery, then thay told me 2 days ago that infact no delivery attempt was made and the package was delivered to a local post office and someone would have to collect it and this is standard, why was I not told this when ordering, I would never have ordered if I had known. Terrible service. It seems they swapped delivery courier from DHL and now Moomin have no control over the delivery. Its really dissapointing as I love Moomin stuff.

Be very wary I think. I won't be ordering again. I still don't have the present nearly a month later.

SAD TIMES :(

Unfortunately my experience didn't start off great, the reponse time to my initial emails were very slow, the delivery took quite a long time. However, after a few email conversations, they become much quicker at responding. Due to the delivery being so slow, NN refunded me for my purchase, then sent it anyway as a gesture of good will, which did turn my opinion around in them trying to help me and was very much appreciated. If you're not in a rush for your purchase, then go ahead and buy or if you buy a gift for someone, make sure you order weeks in advance. Gave 3 stars as it was a very very frustrating experience to begin with and the gift arrived well after my friends Birthday, but being refunded really made up for things as I could buy another gift.