Please stop using Evri
I'm giving 2 stars for the communication from yourselves and the apologies and refund, I would have given more stars if I actually received my item... please stop using Evri because they clearly can't do what they're supposed to be doing like delivering to the correct location.
Vastaus yritykseltä Threadbare
Hello Lee,
We’re really sorry to hear that you didn’t receive your item, and we completely understand your frustration especially when it comes to delivery issues. While we’re glad our team was able to communicate with you and arrange a refund, this certainly isn’t the experience we want for our customers.
We do work closely with our delivery partners, including Evri, and we’re continuously reviewing their performance to ensure they meet the standards we expect. Your feedback regarding this has been noted and will be shared internally as we look at ways to improve our service.
We truly appreciate your comments and hope we’ll have the opportunity to provide you with a much better experience in the future.
Kind regards
Threadbare Customer Service Team
