Yhdistynyt kuningaskunta
Arvostelu koskien yritystä Balfe's Bikes
Super helpful and knowledgeable.
There were a few issues with my bike, they talked them through really clearly and gave a reasonable quote and suggestions how to prioritize the work if I couldn't afford it in one go.
Arvostelu koskien yritystä 100Green
Service team are great and really helpful but the company feels chaotic. As with others we had a rocky start. They ported over our neighbours meters to our account despite her refusing the first request and ignoring the second. It took 2 months to sort out.
Then there's the (completely useless) new mobile app which doesn't seem to work on either Android or iPhone. No data shows up and it's not possible to click into anything to get info or log meter readings. It's been like that for 3 months. Not confidence building.
Vastaus yritykseltä 100Green
Hi Jemma,
Thank you for sharing your feedback! I’m really pleased to hear that Sarah has provided such helpful support.
Regarding our new mobile app, thank you for your patience while we smooth out the initial "teething" stages. Our tech team is working hard on continuous updates to ensure a great experience for you.
If you have any other questions or need anything else, please don't hesitate to reach out.
Best regards
Lewis
Arvostelu koskien yritystä Ornamental Trees
Healthy tree, delivered in a sturdy box to my doorstep. Easy to move to the garden myself. The customer service team were really helpful and friendly.
Knocked a star off because the it wasn't possible to confirm a delivery day in advance and plan to be at home for it. Was notified the day before it arrived that it was on its way but, again, no delivery day confirmed and didn't know it was a next day service. Finally got confirmation from the courier an hour into the delivery window. Luckily I was working from home that day.
Vastaus yritykseltä Ornamental Trees
Hello, thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with the tree, the packaging, and the support from our customer service team. We also appreciate your comments regarding the delivery process and will pass this feedback on as we continue to work with our courier partners to improve communication. Thank you again for your support.
Arvostelu koskien yritystä Treatwell
Always a great experience at Mothers Inc. They are all friendly, professional and efficient. The salon is always spotless.
Arvostelu koskien yritystä Wayfair UK
Half the order arrived as expected (garden parasol). 10 days after the expected arrival date the other half of the order (parasol base) still hasn't shipped. The whatsapp chat bot gives overly gushing and sympathetic rhetoric but no real information about when the rest of the order will ship. It's a birthday gift for a family member who's very disappointed they weren't able to use it for the brief bit of sunny weather we had the other week. Not happy.
Vastaus yritykseltä Wayfair UK
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK
Arvostelu koskien yritystä Zest Car Rental
Second time using Zest and both times have been faultless. They're clear on extra local charges that may be applicable (tolls, fuel surcharges etc) and the extra insurance is added peace of mind, ensureing a hassle free experience with the local provider so you don't feel under pressure to take out their own extortionate insurance. I haven't been in a position yet where I've had to make a claim, but I would expect that to be straight forwards too.
Vastaus yritykseltä Zest Car Rental
Hi Jemma,
Thanks for taking the time to leave positive feedback. We're glad to hear you don't feel pressured into purchasing unnecessary insurance from providers!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Arvostelu koskien yritystä Drive On Holidays
Booked via Zest and took out Zests extra insurance for peace of mind (£30). Really easy experience with Drive on Holiday, free shuttle bus from Faro airport, professional and quick pick-up process, got a 2024 Opal Mokka with only 3000km on the clock which was super clean and great to drive. Zest had been super clear on all the details so I knew what deposit would be held on my credit card, and any local extras eg. how much to hire a toll transponder and refuelling charges. The return process was even quicker and easier.
Arvostelu koskien yritystä Zest Car Rental
First time booking with Zest, great experience. Everything was laid out clearly, any local charges that may be incurred were highlighted and explained. Opted for the extra insurance for an additional £30 and glad I did, it gave me total peace of mind with no quibbles when I returned the car at the end of the hire period
Arvostelu koskien yritystä Mothersinc
Brilliant beauty salon. Friendly and professional. I had a great treatment and it's now my go-to salon.
Arvostelu koskien yritystä Easy Garden Irrigation
great experience, really handy guides on the website to help me (easily) pick what I needed for my garden. The kit arrived securly packaged with a friendly note. It looks pretty easy to install, but I'm confident that if I get stuck they will be willing to advise me remotely. You can't beat buying from small UK businesses, the personal touch makes such a difference.
Vastaus yritykseltä Easy Garden Irrigation
Hi Jemma,
Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you found our guides handy and delivery arrived safely. It's great to know that our little touches, like the friendly note, made a difference to your experience. Remember, we're always here to help if you have any questions or need advice on installation - don't hesitate to reach out! Happy gardening!
Kind regards,
Grace - Customer Support
Arvostelu koskien yritystä Halara
Clothing took a long time to arrive (5+ weeks). Returns process is unclear
Vastaus yritykseltä Halara
We operates on a nearly 0 inventory model to really pass values to our customers. We produce on demand and we only make what we can sell. This means that shipping times may take up to 2 weeks (but we try our best to minimize it for every order), we'd love to protect the future of our planet with you, our customers, together. We are truly sorry to hear that you've found our return process not entirely optimal, we have assigned a service specialist to address your issue and we have sent you an email with further details. Please check your inbox.
Arvostelu koskien yritystä Big Motoring World
Great car collection service with Nima. Vehicle tax and insurance set up very smooth
Vastaus yritykseltä Big Motoring World
Hi Jemma,
Thank you for your amazing 5-star review!
I will pass on your lovely feedback to Nima.
Kindest Regards,
Big Motoring World
Arvostelu koskien yritystä Purlfrost Window Film
Great quality product, clear install instructions and useful YouTube video. I installed ours first time without any issues or previous experience.
Vastaus yritykseltä Purlfrost Window Film
Many thanks for your feedback and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Arvostelu koskien yritystä SwimTrek Swimming Holidays
Incredible first SwimTrek in Milos, Greece. Amazing location, brilliant guides Andrea and Nicole and cheerful experienced pilot. Perfect amount of swimming but also time to explore caves and coast line. Absolutely loved it.
Vastaus yritykseltä SwimTrek Swimming Holidays
Great to hear you enjoyed your first trip! Thanks for the review :)
Arvostelu koskien yritystä Hoxton Macs
Great experience. Great value and very quick delivery. Laptop arrived exactly as described and I couldn't see anything to indicate it was a refurb. It's worked perfectly since I got it a few weeks ago. Have already recommended Hoxton Macs to a number of friends
