Michael Herrera

I rented a vehicle in December 2025 and was charged $1,500 at return for scratches to the left rear wheel well. I was told the damage would be properly appraised and I'd receive final documentation.
It has now been over two weeks with zero documentation provided despite multiple requests.

No invoice, no repair estimate, no photos of the damage—nothing. My credit card insurance cannot process my claim without proper documentation, leaving me out $1,500.
Their customer service acknowledged my request on December 18th, promised to send documents "promptly," and recommended I start my insurance claim. Since then: complete silence.

Warning to future renters: Based on my experience and other reviews mentioning similar issues, this appears to be a pattern. Take extensive photos/videos before AND after your rental. Consider using a different company if you want responsive customer service and transparent damage processes.
I'm now forced to dispute the charge with my credit card company and consider filing complaints with consumer protection authorities.

They were tireless. I had tons of questions and they responded promptly to them all. They even answered questions outside of business hours. I was honestly stunned by the sheer amount of time they spent on my case.

They cancelled our tickets the day before our trip to the Vatican and first said it was because the Vatican was closed (which it wasn’t) then in following email changed to saying it was a technical issue.

More likely the real reason is because they realized they were offering the tickets for too low a price to make a profit and chose to pull the rug out from under us rather than eat the cost. We originally paid $8 a person but after they cancelled our tickets they increased the price up to $84.

Support refused to give us back the tickets and said the best they could do was a 5% discount

First email:
“Unfortunately, your Vatican: Early Morning Semi-Private Tour tickets have been cancelled by the venue due to an unexpected closure.”

Second email:
“We regret to inform you that due to a technical issue which affected the price of this product your booking will have to be canceled.”