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The Alexanders

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Saanut 3/5 tähteä

We always rated your service as very…

We always rated your service as very good but the big let down is trying to ring you for information etc is nearly impossible. At one time we had to drive to Portsmouth to get a problem resolved. A drive of 50 miles each way.
On the whole we rate your service as very good. We have been club voyage members since 1999.

11. huhtikuuta 2022

Vastaus yritykseltä Brittany Ferries

Dear 'The Alexanders'

Thank you for your feedback.

We are very aware of how frustrating it is to wait on hold for so long to get through to our Contact Centre. We have recently recruited new team members who are currently in training. Going forward it will get easier to get through.

We look forward to welcoming you on board soon.

Best Wishes

Katie
Brittany Ferries